PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Harbor Freight Tools

Home Depot and Harbor Freight Tools Overview

Total reviews
2719
584
Company responses
0
0
Issues resolved
29
4

Home Depot and Harbor Freight Tools Consumer Ratings

Rank
66 out of 321 in Supermarkets and Malls category
95 out of 963 in Equipment category
Customer service
74 in category
95 in category
Product or Service Quality
69 in category
61 in category
Exchange, Refund and Cancellation Policy
49 in category
47 in category
Website
51 in category
85 in category

Home Depot and Harbor Freight Tools Rating Details

Customer service
1.5 (945 reviews)
1.6 (204 reviews)
Reviewer's quote

...Basically their customer service says we are SOL..

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Calls to customer service are not answered (I'm hung up on once I get through the automated system) and Emails are returned with a stock copy/paste response. Tried to cancel the order since they will not ship even though they have payment but got another stock copy/paste saying the order is...

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Product or Service Quality
2 (754 reviews)
2.1 (163 reviews)
Reviewer's quote

...I have had numerous times when your service is bad, however this is the final straw. Although I doubt this email will be taken seriously I will hold out a faint hope that some response is for coming before I go to sosial media..

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...For all I know they may have made a special trip to another state that's CUSTOMER SERVICE..

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Exchange, Refund and Cancellation Policy
2.1 (733 reviews)
2.1 (155 reviews)
Reviewer's quote

She explained that store policy required to check receipts randomly and proceeds to tell us she had thefts in the store earlier today. So, from what I'm getting from her, does random receipt checking only mean to target black people? It doesn't make sense. The only reason we were stopped was that...

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...And stopped working returned to store cashier issued refund and it's January 10th now and still no refund all I have is receipt for it call main office they did same thing harbor freight is a big rip off..

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Website
2.4 (718 reviews)
2.7 (167 reviews)
Reviewer's quote

This information was misleading as the local website was showing now the package was on backorder until August 22nd, this shows a total disregard for the customer time and a blatant disrespect. At the time I was ordering the appliance package on April 22nd , the website was not showing that the...

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The contact info on your website does not work? When you click on email, phone, or mail absolutely nothing comes up. Had to google to find phone number?..

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Home Depot and Harbor Freight Tools Pros and Cons

Pros
  • Location
  • Location of store
  • Service at the store
  • Variety of merchandise
  • Quality
  • Pricing
Cons
  • Lack of customer service
  • Customer service
  • Poor customer service
  • Customer service
  • Customer sevice and quality
  • Product

Home Depot and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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Home Depot and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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Home Depot and Harbor Freight Tools Latest Reviews

Recent published reviews
1

To whom it may concern,
I have never seen a company with such terrible supply chain practices in my entire life. On May 2...

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5

I walked in and instantly a guy was rude saying a girl in a tool store everybody run" i started to tear up but an...

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No votes

I cant understand why your company gives a write up/occurrence for employees having a miss punch on there time cards....

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No votes

Chicago electric 12' compound miter saw outer flange replacement is impossible I guess I should throw the whole *** saw...

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Home Depot and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Home Depot Customer Care (243 reviews)
  • Home Depot Delivery Service (174 reviews)
  • Home Depot Installation (164 reviews)
  • Harbor Freight Tools Manager (63 reviews)
  • Harbor Freight Tools Customer Care (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)