PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Home Depot

Harbor Freight Tools and Home Depot Overview

Total reviews 623 2951
Company responses 0 0
Issues resolved 5 35

Harbor Freight Tools and Home Depot Consumer Ratings

Rank
100 out of 939 in Equipment category
70 out of 333 in Supermarkets and Malls category
Customer service
98 in category
73 in category
Website
92 in category
53 in category
Price Affordability
52 in category
62 in category
Product or Service Quality
62 in category
71 in category

Harbor Freight Tools and Home Depot Rating Details

Customer service
1.6 (229 reviews)
1.5 (1071 reviews)
Reviewer's quote

...Customer service sucks ***..

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...Customer service is not answering the calls. There are no words to explain how disappointed I am. I do not know what to do..

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Website
2.6 (191 reviews)
2.3 (832 reviews)
Reviewer's quote

...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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We immediately had several issues opening the account due to problems with the Home Depot website, which required several telephone communications to complete the card and the purchase. These problems continued to occur, preventing us from paying off the balance immediately, as had been our...

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Price Affordability
3.4 (189 reviews)
2.6 (784 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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I asked about price on merchandise on clearance rack and it took forever for a manager to be tracked down to tell me that it didnt belong there and they would only give me 10% off. Went back a few days later and the same box was misplaced on another shelf still with no price on it!! Boo Apache...

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Product or Service Quality
2.1 (185 reviews)
2 (868 reviews)
Reviewer's quote

...No help from customer service. Only 90 day warranty? I understand warranty is warranty but some people do not use them everyday..

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...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

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Harbor Freight Tools and Home Depot Pros and Cons

Pros
  • Variety of merchandise
  • Some good tools
  • Quality
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Harbor Freight Tools and Home Depot Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Harbor Freight Tools and Home Depot Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Harbor Freight Tools and Home Depot Latest Reviews

Recent published reviews
1.4

The csr said she would have the district manager call to help rectify the situation. I haven't received one G*DD*MN phon...

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2

Damage to wall when installing microwave. Delivery person tore off a backsplash causing the destruction of a large...

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No votes

i called to the store to see if they had an item in the store that i wanted to purchase,young man answered the phone i...

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No votes

Damaged wall while installing microwave. Since July 2nd, 2020 our wall has never been repaired. Reported damage to...

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Harbor Freight Tools and Home Depot Products and Services

Most reviewed product and services
  • Harbor Freight Tools Customer Care (65 reviews)
  • Harbor Freight Tools Manager (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (169 reviews)