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Harbor Freight Tools
Home Depot

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Harbor Freight Tools

Harbor Freight Tools

2.3
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 509 TOTAL REVIEWS
Rank
75 out of 1805
in Equipment category
Rating Details
Customer service
Website
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    469
  • SUCCESSFUL
    43%
  • AVG CALL DURATION
    02:57
  • ISSUES RESOLVED
    7%
Top Products and Services
3
56 reviews
3.1
52 reviews
2.2
21 reviews
Home Depot

Home Depot

2.1
  • 24 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2413 TOTAL REVIEWS
Rank
59 out of 612
in Supermarkets and Malls category
Rating Details
Customer service
Website
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    07:17
  • ISSUES RESOLVED
    20%
Top Products and Services
2.4
205 reviews
2.1
148 reviews
2.3
143 reviews

How would you compare Harbor Freight Tools vs Home Depot?

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Anonymous
#1571524

Home Depot wins hands down. Great service with Gift Option so no price tag and a form box on the checkout for Tax Exempt AND coupon discounts all built in, it's so easy.

Harbor Freight on the other hand does not have any TE on checkout, you have to phone it in which takes me 26 minutes to place - lost all my profit right there, who can spend that kind of time?????? Also no gift option for dropshippers so all customers know who it is from and the price. Hence no repeat customers and lots of complaints.

Will not use again as it is soooooooo much hassle and no profit. Why bother, I will stick to Home Depot .

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