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Harbor Freight Tools

2.4
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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 433 TOTAL REVIEWS
Rank
67 out of 1739
in Equipment category
Rating Details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    242
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    02:58
  • ISSUES RESOLVED
    9%
Top Products and Services
3.2
49 reviews
3.1
45 reviews
2.2
21 reviews

Home Depot

2.2
?

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  • 23 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2263 TOTAL REVIEWS
Rank
50 out of 576
in Supermarkets and Malls category
Rating Details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    17
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    07:19
  • ISSUES RESOLVED
    17%
Top Products and Services
2.5
184 reviews
2.4
142 reviews
2.1
142 reviews

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Anonymous
#1571524

Home Depot wins hands down. Great service with Gift Option so no price tag and a form box on the checkout for Tax Exempt AND coupon discounts all built in, it's so easy.

Harbor Freight on the other hand does not have any TE on checkout, you have to phone it in which takes me 26 minutes to place - lost all my profit right there, who can spend that kind of time?????? Also no gift option for dropshippers so all customers know who it is from and the price. Hence no repeat customers and lots of complaints.

Will not use again as it is soooooooo much hassle and no profit. Why bother, I will stick to Home Depot .

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