PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HerRoom and Hanes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HerRoom
Hanes

HerRoom and Hanes Overview

Total reviews 41 324
Company responses 0 0
Issues resolved 0 2

HerRoom and Hanes Consumer Ratings

Rank
411 out of 2100 in Footwear and Clothing category
494 out of 2100 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
287 in category
280 in category
Customer service
263 in category
233 in category
Delivery Service
293 in category
356 in category
Product or Service Quality
223 in category
449 in category

HerRoom and Hanes Rating Details

Exchange, Refund and Cancellation Policy
1.6 (17 reviews)
1.6 (85 reviews)
Reviewer's quote

...I was trying to decide if I should simply sent the item back for a refund. Or exchange. Or what to do...

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Hanes issued me a refund for the item not sent. When I tried to reorder the item, it wasn't in stock..

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Customer service
1.6 (15 reviews)
1.7 (106 reviews)
Reviewer's quote

The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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So now I have to wait until Monday to speak to customer service to have this resolved. It took me 15 minutes to find a customer service email address since Champion is apparently a Hanes company. There ought to be at least an email address they make available for customers to use after hours for...

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Delivery Service
2 (14 reviews)
1.7 (75 reviews)
Reviewer's quote

...Personally, I won't order from them again strictly based on their lack of dedication to customer service..

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...Cannot locate ANY customer service..

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Product or Service Quality
2.2 (14 reviews)
1.5 (129 reviews)
Reviewer's quote

...I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items...

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I have been a long time customer of Hanes products. I only purchased their t-shirts (standard, and tank style), boxer briefs, and socks (ankle and crew). THEY WERE QUALITY PRODUCTS...

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HerRoom and Hanes Pros and Cons

Pros
  • Quality merchandise
  • Please refer to my comments
  • Wide selection
  • Used to be good
  • Price was okay
  • In the past it was a good product
Cons
  • Customer service
  • Will not follow through with returning calls or emails
  • Return policy screws cutomer for a return
  • Bad customer service
  • Very poor customer service have yet to reach anyone
  • Shoddy product

HerRoom and Hanes Most Positive Reviews

Top rated reviews
5

The customer service person was perfect! Thank you!

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5

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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5

Lady gave me all the information I needed and she was very helpful

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HerRoom and Hanes Most Critical Reviews

Lowest rated reviews
1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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1

I have made three Hanes purchases in the past few months for underwear (briefs). My size has not changed, but...

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HerRoom and Hanes Latest Reviews

Recent published reviews
1.2

I ordered bras. I have some fit issues and one of the bras did not work out. This can certainly happen. And honestly, mo...

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3

I purchased ladies underpants at target. Size 9 but they did not fit. They were more of a size 7. They were made in...

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1

Need surgery soon, no use for bra now. Want to return it.Nonen

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1.4

So very disappointed!
Have bought these socks for years.
Recently bought for birthday present - never again. Wore once, el...

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HerRoom and Hanes Products and Services

Most reviewed product and services
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)
  • Hanes Underwear (81 reviews)
  • Hanes Socks (33 reviews)
  • Hanes Shipping Service (21 reviews)