PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hanes and HerRoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hanes
HerRoom

Hanes and HerRoom Overview

Total reviews 329 40
Company responses 0 0
Issues resolved 2 0

Hanes and HerRoom Consumer Ratings

Rank
506 out of 2133 in Footwear and Clothing category
419 out of 2133 in Footwear and Clothing category
Product or Service Quality
427 in category
No votes
Value for money
460 in category
No votes
Customer service
222 in category
No votes
Price Affordability
346 in category
No votes

Hanes and HerRoom Rating Details

Product or Service Quality
1.5 (130 reviews)
No votes
Reviewer's quote

...Too bad you took the route of making an inferior product overseas..

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...Horrible service. I will not order from them again. Bare Necessities, Bravisimo, Fig Leaves..

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Value for money
1.6 (118 reviews)
No votes
Reviewer's quote

...Wore once, elastic shot and seams at toe ripped! What a waste of money, they werent cheap!..

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...Please cancel my order and return my money immediately..

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Customer service
1.7 (106 reviews)
No votes
Reviewer's quote

So now I have to wait until Monday to speak to customer service to have this resolved. It took me 15 minutes to find a customer service email address since Champion is apparently a Hanes company. There ought to be at least an email address they make available for customers to use after hours for...

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The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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Price Affordability
2.6 (100 reviews)
No votes
Reviewer's quote

...Fruit of the Loom thinking the quality was better, but boy, was I wrong! This crap tears like paper! And they weren't cheap! $35 for a package!!!! For that price I expected better...

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I ordered several items and some were on back order. I called but no one is currently available to help by phone. I opened at chat on their web site and spoke with "Windy B." in Dallas. Through the chat, I requested cancellation of 3 items I hadn't yet received and Windy B. told me she would cancel...

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Hanes and HerRoom Pros and Cons

Pros
  • Used to be good
  • Price was okay
  • In the past it was a good product
  • Quality merchandise
  • Please refer to my comments
  • Wide selection
Cons
  • Bad customer service
  • Very poor customer service have yet to reach anyone
  • Shoddy product
  • Customer service
  • Will not follow through with returning calls or emails
  • Return policy screws cutomer for a return

Hanes and HerRoom Most Positive Reviews

Top rated reviews
5

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...

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5

The customer service person was perfect! Thank you!

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5

Lady gave me all the information I needed and she was very helpful

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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Hanes and HerRoom Most Critical Reviews

Lowest rated reviews
1

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...

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1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

I have made three Hanes purchases in the past few months for underwear (briefs). My size has not changed, but...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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Hanes and HerRoom Latest Reviews

Recent published reviews
1

I have been wearing Hanes underwear for many years. I recently bought a new package and the size was way too small. It...

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No votes

one bra had short straps about 1/3 the length of normal. they could not be adjusted to make them any longer. two other...

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1

I have always bought the same socks from Hanes. This time they're thin as paper and the elastic is so freaking tight I...

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1.2

I ordered bras. I have some fit issues and one of the bras did not work out. This can certainly happen. And honestly, mo...

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Hanes and HerRoom Products and Services

Most reviewed product and services
  • Hanes Underwear (81 reviews)
  • Hanes Socks (33 reviews)
  • Hanes Shipping Service (21 reviews)
  • Herroom Shipping Service (2 reviews)