PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hanes and HerRoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Hanes and HerRoom Overview

Total reviews
Company responses
Issues resolved

Hanes was first mentioned on PissedConsumer on Mar 15, 2011 and since then this brand received 231 reviews. It is 212 reviews more than HerRoom received since May 23, 2016.

Hanes and HerRoom Consumer Ratings

290 out of 2463 in Footwear and Clothing category
368 out of 2463 in Footwear and Clothing category
Product or Service Quality
No votes
301 in category
Value for money
No votes
347 in category
Customer service
No votes
215 in category

According to consumer ratings and reviews, Hanes ranks 78 points higher in the Footwear and Clothing category than HerRoom.

Hanes and HerRoom Rating Details

Product or Service Quality
No votes
1.8 (5 reviews)
Reviewer's quote

Since you changed your product is inferior. I have worm the cotton tagless soft waistband bikinis for years. Never had a problem with fit...

Ilica C

I ordered a nightgown. It was lost in the mail. I re-ordered the same one, it was too large, so I returned it. HERRoom never sent anything stating that their gift certificates for returned items expires in 60 days. In the past I was able to use gift certificate/store credit after 60 days. I have...

M v
Value for money
No votes
1.8 (5 reviews)
Reviewer's quote

I bought 2 pair of shorts online at the end of may 2019. They were $6.50 a pair and free shipping. They were received and were too small. I contacted Hanes by email 4 times regarding an exchange and they wanted to charge my account $6.95 for return shipping with their shipping label. I told them...

deborah g

I cancelled an order with this company, the same day as receiving the email that my order was delayed. The email was received at between 10 and 11 in the morning, on the 5th of April. The email clearly states, the order will be shipped on the 18th. I responded with request to cancel. I received a...

Customer service
No votes
1.7 (6 reviews)
Reviewer's quote

...I spoke a Hanes customer service rep. in early October 2019. She volunteered that Hanes has received numerous complaints regarding the defective elastic...

Richard B

...The customer service are like robots just repeating the store policy and not bothering to really take care of their customers. If you do buy from them make sure you have scrubbed your body down with alcohol before trying anything on..

Tara B

Hanes and HerRoom Pros and Cons

  • Used to be excellent
  • Price was okay
  • Price
  • Variety of selection in bra size
  • Quality merchandise
  • Large sizes
  • Bad customer service
  • Shoddy product
  • Not getting what i ordered
  • Screw the customer for their mistake in return ship fees
  • Return policy is ludicrous
  • Return policy if you have to return something you are screwed

Hanes and HerRoom Most Positive Reviews

Top rated reviews

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...


The customer service person was perfect! Thank you!

Hanes and HerRoom Most Critical Reviews

Lowest rated reviews

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...


Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

Hanes and HerRoom Latest Reviews

Recent published reviews

Don't ever buy from Hanes. They LIE, CHEAT AND STEAL. I ordered on a Sunday. Called the following day to cancel. I was t...

Read all 231 reviews

Andra Group the owner of 'Her Room' 'His Room' rips people off! I ordered a bra which I received however I did not...

Read all 19 reviews

Hanes and HerRoom Products and Services

Most reviewed product and services
  • Hanes Underwear (67 reviews)
  • Hanes Socks (26 reviews)
  • Hanes Shipping Service (20 reviews)
  • Herroom Customer Care (9 reviews)