PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hanes and HerRoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hanes
HerRoom

Hanes and HerRoom Overview

Total reviews
310
43
Company responses
0
0
Issues resolved
2
0

Hanes and HerRoom Consumer Ratings

Rank
430 out of 2053 in Footwear and Clothing category
339 out of 2053 in Footwear and Clothing category
Product or Service Quality
432 in category
206 in category
Value for money
475 in category
244 in category
Customer service
242 in category
257 in category
Price Affordability
334 in category
476 in category

Hanes and HerRoom Rating Details

Product or Service Quality
1.6 (121 reviews)
2.3 (13 reviews)
Reviewer's quote

...The quality was really poor - material was rough and the elastic was itchy. I will no longer be buying Hanes. If I buy a package and can't use 80% of it I might as well go and buy a higher quality like Jockey of Bali...

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...I followed up with an email to CustomerService@HerRoom. com requesting confirmation of the cancellation, but I've received no reply thus far. Personally, I won't order from them again strictly based on their lack of dedication to customer service..

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Value for money
1.6 (107 reviews)
2.4 (9 reviews)
Reviewer's quote

...I am very irritated that I will probably waste more money trying to find a comparable product that fits right, and stays in place. I have searched their website for a customer comment section, but I could not find it..

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...Please cancel my order and return my money immediately..

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Customer service
1.7 (100 reviews)
1.6 (14 reviews)
Reviewer's quote

So now I have to wait until Monday to speak to customer service to have this resolved. It took me 15 minutes to find a customer service email address since Champion is apparently a Hanes company. There ought to be at least an email address they make available for customers to use after hours for...

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The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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Price Affordability
2.6 (95 reviews)
2.2 (11 reviews)
Reviewer's quote

...At the price I paid, based on the usage, I could have bought a really cheap Wal Mart package. Don't get me wrong, I love the Hanes brand, but I'm reluctant to ever buy again if they only last several months..

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I received my bra order on May 20 and less than a week later the side stitching came out and the metal boning came out with it. I emailed the company on June 11 with photos of the damage and requested that they pay for the repair. I didn't get a response, so today, June 22, I contacted them by chat...

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Hanes and HerRoom Pros and Cons

Pros
  • Used to be good
  • Price was okay
  • In the past it was a good product
  • Quality merchandise
  • Please refer to my comments
  • Variety of selection in bra size
Cons
  • Bad customer service
  • Very poor customer service have yet to reach anyone
  • Very poor current quality
  • Customer service
  • Return policy screws cutomer for a return
  • Will not follow through with returning calls or emails

Hanes and HerRoom Most Positive Reviews

Top rated reviews
5

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...

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5

The customer service person was perfect! Thank you!

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5

Lady gave me all the information I needed and she was very helpful

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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Hanes and HerRoom Most Critical Reviews

Lowest rated reviews
1

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...

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1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

I have made three Hanes purchases in the past few months for underwear (briefs). My size has not changed, but...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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Hanes and HerRoom Latest Reviews

Recent published reviews
1.2

I have been purchasing Hanes french cut underwear for years. The last 3 packages I bought were worthless. 2 of the...

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1

Need surgery soon, no use for bra now. Want to return it.Nonen

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2.6

Hanes issued me a refund for the item not sent. When I tried to reorder the item, it wasn't in stock.

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1

The return process is a scam and so is customer service! Their online process is not functioning and customer service...

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Hanes and HerRoom Products and Services

Most reviewed product and services
  • Hanes Underwear (80 reviews)
  • Hanes Socks (32 reviews)
  • Hanes Shipping Service (21 reviews)
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)