PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and Handsome Rewards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
Handsome Rewards

Lillian Vernon and Handsome Rewards Overview

Total reviews 24 41
Company responses 0 0
Issues resolved 1 0

Lillian Vernon and Handsome Rewards Consumer Ratings

Rank
346 out of 3141 in E-commerce category
27 out of 193 in Gift Cards, Rewards and Cashbacks category
Customer service
309 in category
17 in category
Turnaround Time
271 in category
14 in category
Website
344 in category
6 in category
Product or Service Quality
249 in category
18 in category

Lillian Vernon and Handsome Rewards Rating Details

Customer service
1.4 (16 reviews)
1.9 (7 reviews)
Reviewer's quote

...Customer Service representative said my order was being processed and would be shipped by December 5th or 6th, I would received an email with shipping confirmation. As of today, December 21st I have received nothing from Lillian Vernon. The hours of their customer service department are ridiculous...

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...I was all so unable to reach customer service. If you want us to buy how about giving us a way to do it . Very poor service..

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Turnaround Time
1.5 (13 reviews)
2 (6 reviews)
Reviewer's quote

...Thank you for your time. Lori Jerge..

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36x12x24 box arrived opened and VERY damaged with less than $20 missing, from two items. Who is ripping me off? The USPS or handsomeRewards? Not free shipping if I have to reorder, hopefully by xmas, so i pay xtra to get it here in time!!!! Arrived in 17 days over thnxgiving..

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Website
2.4 (13 reviews)
3.6 (5 reviews)
Reviewer's quote

I was trying to order a backpack for my Granddaughter and the website said additional 20% off at checkout, once I clicked checkout the price did not change. I call the company and they asked me for a code which I provide and they said it was not the correct code and if I didn't have another one...

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Order Placed on 09/30, Cleared Wells Fargo 10/02 @ $29.03, Inquired Email from Handsome Rewards, 10/15 1:01 PMItems Ordered: 1) 14-65***-* "Shut the Box Game @ $19; 2) "Emergency Body Warmer" @ $5NO RESPONSE FROM COMPANY AS YET! Telephone noise is the worst I have every hear in my 73 years.Items...

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Product or Service Quality
2 (12 reviews)
2 (5 reviews)
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back..

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WHAT IS THE PROBLEM WITH YOUR PHONE SERVICE???? FOR D TWO DAYS CAN'T GET A LIVE PERSON TO ANSWER THE PHONE. VERY FRUSTRATING!!!!!!..

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Lillian Vernon and Handsome Rewards Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
  • Website ease of use
  • Service
  • Selection
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Missing items
  • Did not give me what i ordered
  • Broken box

Lillian Vernon and Handsome Rewards Most Positive Reviews

Top rated reviews
5

I ordered a Colorado customized canvas product. It is a State specific product where the wording on the order sheet...

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4.3

THE BRAIN GAMES VISUAL PUZZLES RECEIVED FROM YOU HAD PAGES
1 THRU 8 REPEATED AND PAGES 9 TO 25 MISSING. I HAVE PURCH...

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5

I ordered a advent calendar and have not received it. I also asked for a catalog. In which I have not received yet...

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4.3

36x12x24 box arrived opened and VERY damaged with less than $20 missing, from two items. Who is ripping me off? The...

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Lillian Vernon and Handsome Rewards Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

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1

I ordered the medicine cabinet organizer and two of the plastic organizers in the box were damaged. Both had a split dow...

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1

DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4...

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1

mailed my order may 7,2020.you people are ridiculous.want my money back

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Lillian Vernon and Handsome Rewards Latest Reviews

Recent published reviews
No votes

Don't order from Lillian Vernon. I placed a huge Christmas order in December, that they NEVER filled. They put the...

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1.4

Order Placed on 09/30, Cleared Wells Fargo 10/02 @ $29.03, Inquired Email from Handsome Rewards, 10/15 1:01 PM
Items Orde...

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1

Ordered a personalized suitcase as a gift for my granddaughter. They sent a confirmation so I assumed everything was...

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No votes

Ordered Hits of 70,s 1660***-* $19.00
Rock & Roll Jukebox 1562**** $22.00
American Diner 2261**** $21.00 Has it been shipp...

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Lillian Vernon and Handsome Rewards Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (11 reviews)
  • Lillian Vernon Towel (1 review)
  • Lillian Vernon Toy Playset (1 review)
  • Handsome Rewards Shipping Service (3 reviews)