PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Hancock and Moore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Lazboy
Hancock and Moore

Lazboy and Hancock and Moore Overview

Total reviews
1111
28
Company responses
433
0
Issues resolved
12
0

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1111 reviews. It is 1083 reviews more than Hancock and Moore received since Feb 7, 2013.

Lazboy and Hancock and Moore Consumer Ratings

Rank
136 out of 1894 in Furniture and Decor category
333 out of 1894 in Furniture and Decor category
Customer service
222 in category
341 in category
Product or Service Quality
284 in category
343 in category
Staff
155 in category
267 in category

According to consumer ratings and reviews, Lazboy ranks 197 points higher in the Furniture and Decor category than Hancock and Moore. People gave Lazboy 1.4 stars for Customer service criterion in Furniture and Decor category and it is 383 points higher than the worst rated brand in this category. At the same time, Hancock and Moore was rated 1 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lazboy has a higher rating than Hancock and Moore. Regarding Staff criterion, consumers gave Lazboy 2.1 stars and it is 74% greater than other in category. Hancock and Moore however was rated 1.6 stars and it is 56% greater than other in category.

Lazboy and Hancock and Moore Rating Details

Customer service
1.4 (443 reviews)
1 (11 reviews)
Reviewer's quote

...I did not get good customer service and the quality left alot to be desired..

Patti J

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

PissedConsumer987297
Product or Service Quality
1.4 (415 reviews)
1 (16 reviews)
Reviewer's quote

...Apparently Lazboy has no pride in their work and no quality control. So disappointed. I should have gone to Bob's Discount Furniture, Value City, Ashley's, or Wolf's...

Susan J

These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

Richard O
Staff
2.1 (414 reviews)
1.6 (12 reviews)
Reviewer's quote

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton

Recliners leather deteriorated within 3 years - extremely poor qualilty. Biggest issue is that no one will answer my calls to consider handling the concern. An "E. Elder" was supposed to return my e-mail but steadfastly ignores it. My advice? Ignore them.

PissedConsumer1703680

Lazboy and Hancock and Moore Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Made in america and expected quality
  • Quality of the leathers used
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing

Lazboy and Hancock and Moore Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

3.3

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

Lazboy and Hancock and Moore Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

Lazboy and Hancock and Moore Latest Reviews

Recent published reviews
1

we have always owned a La Z Boy but the ones we have now the seats are to soft so we went to the south center store in...

Read all 1111 reviews
2.3

We bought 2 recliners in 2006 and thought we had made a forever purchase. I cannot remember when things started to go do...

Read all 28 reviews

Lazboy and Hancock and Moore Products and Services

Most reviewed product and services
  • Lazboy Recliner (432 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (71 reviews)
  • Hancock And Moore Recliner (10 reviews)
  • Hancock And Moore Sofa (2 reviews)
  • Hancock And Moore Furniture Set (2 reviews)