PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Hancock and Moore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Hancock and Moore

Lazboy and Hancock and Moore Overview

Total reviews
1142
32
Company responses
434
0
Issues resolved
15
0

Lazboy and Hancock and Moore Consumer Ratings

Rank
160 out of 1494 in Furniture and Decor category
365 out of 1494 in Furniture and Decor category
Customer service
233 in category
358 in category
Product or Service Quality
311 in category
366 in category
Reliability
214 in category
265 in category
Value for money
317 in category
359 in category

Lazboy and Hancock and Moore Rating Details

Customer service
1.4 (458 reviews)
1 (12 reviews)
Reviewer's quote

...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

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Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

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Product or Service Quality
1.4 (426 reviews)
1 (18 reviews)
Reviewer's quote

...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

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Reliability
1.4 (414 reviews)
1.2 (13 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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In 2017, we purchased two Blackhawke Recliners ($6,000 for both); one was damaged in shipment which I refused delivery; remaining one squeaked so bad that the company we bought it from, Boyles) finally gave me a refund my constant complaining . The replacement one, that was originally...

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Value for money
1.5 (391 reviews)
1.2 (17 reviews)
Reviewer's quote

I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

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We bought 2 recliners in 2006 and thought we had made a forever purchase. I cannot remember when things started to go downhill but I know Hancock and Moore sent me some new leather to recover one of the headrests in 2009 when I complained about the leather. When I last contacted Hancock and Moore...

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Lazboy and Hancock and Moore Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Made in america and expected quality
  • Quality of the leathers used
  • Looks pretty
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing

Lazboy and Hancock and Moore Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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3.2

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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No votes

Lazboy and Hancock and Moore Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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1

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of...

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Lazboy and Hancock and Moore Latest Reviews

Recent published reviews
2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

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No votes

Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 " diameter c...

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1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

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No votes

We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that...

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Lazboy and Hancock and Moore Products and Services

Most reviewed product and services
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)
  • Hancock And Moore Recliner (11 reviews)
  • Hancock And Moore Furniture Set (2 reviews)
  • Hancock And Moore Customer Care (2 reviews)