PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hancock and Moore and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Hancock and Moore
Lazboy

Hancock and Moore and Lazboy Overview

Total reviews
27
1103
Company responses
0
426
Issues resolved
0
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1103 reviews. It is 1076 reviews more than Hancock and Moore received since Feb 7, 2013.

Hancock and Moore and Lazboy Consumer Ratings

Rank
331 out of 2128 in Furniture and Decor category
134 out of 2128 in Furniture and Decor category
Product or Service Quality
340 in category
284 in category
Value for money
340 in category
307 in category
Warranty
209 in category
237 in category

According to consumer ratings and reviews, Lazboy ranks 197 points higher in the Furniture and Decor category than Hancock and Moore. People gave Hancock and Moore 1 stars for Product or Service Quality criterion in Furniture and Decor category and it is 194 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Product or Service Quality criterion in this category and it is 250 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Lazboy has a higher rating than Hancock and Moore. Regarding Warranty criterion, consumers gave Hancock and Moore 1.5 stars and it is 61% greater than other in category. Lazboy however was rated 1.3 stars and it is 56% greater than other in category.

Hancock and Moore and Lazboy Rating Details

Product or Service Quality
1 (15 reviews)
1.4 (413 reviews)
Reviewer's quote

...What kind of service is this for a company that sells couches that cost almost $10,000! Never again. I’m done with them. Buyer beware..

Robbie T

I called customer service the same day and they sent a repairman to my house on 10/18. He determined it needed a new motor and said one would be mailed directly to me. On 10/31 I stopped by the store to see what was holding up the delivery of the motor and the sales woman found out the order was...

Teresa K
Value for money
1.3 (15 reviews)
1.5 (378 reviews)
Reviewer's quote

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

PissedConsumer987297

Recently spent a boat load of money on Lazboy. Furniture was delivered - loveseat, recliner, slipper chair, and a television stand. The fabric on the recliner and the loveseat is the same...

Susan J
Warranty
1.5 (13 reviews)
1.3 (368 reviews)
Reviewer's quote

...I did not contact Hancock & Moore as I kept the documentation and it specifically states the warranty does not apply to the finish material. So be warned, H&M may look great but their leather does NOT stand the test of time..

Richard O

Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with small, inexpensive metal corner braces very similar to another 25 year old la-z-boy that has been well used & still use..

Glenn F

Hancock and Moore and Lazboy Pros and Cons

Pros
  • Quality of the leathers used
  • Made in america and expected quality
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Quality or customer service
  • Waiting for the local uninterested dealer to do nothing
  • Their quality or customer service
  • Bad customer service
  • Not good quality
  • Poor quality

Hancock and Moore and Lazboy Most Positive Reviews

Top rated reviews
3.3

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Hancock and Moore and Lazboy Most Critical Reviews

Lowest rated reviews
1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Hancock and Moore and Lazboy Latest Reviews

Recent published reviews
1.8

Recliners leather deteriorated within 3 years - extremely poor qualilty. Biggest issue is that no one will answer my...

Read all 27 reviews
1

Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with...

Read all 1103 reviews

Hancock and Moore and Lazboy Products and Services

Most reviewed product and services
  • Hancock And Moore Recliner (9 reviews)
  • Hancock And Moore Customer Care (2 reviews)
  • Hancock And Moore Sofa (2 reviews)
  • Lazboy Recliner (431 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (70 reviews)