PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hancock and Moore and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hancock and Moore
Lazboy

Hancock and Moore and Lazboy Overview

Total reviews
32
1150
Company responses
0
434
Issues resolved
0
15

Hancock and Moore and Lazboy Consumer Ratings

Rank
378 out of 1516 in Furniture and Decor category
163 out of 1516 in Furniture and Decor category
Product or Service Quality
368 in category
309 in category
Value for money
360 in category
316 in category
Warranty
226 in category
245 in category
Style and Design
110 in category
203 in category

Hancock and Moore and Lazboy Rating Details

Product or Service Quality
1 (18 reviews)
1.4 (432 reviews)
Reviewer's quote

These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

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If I knew this was the quality of their famous brand I would have just gone to a Big Lots and taken my chances with what they had (that is not a dig on them I have actually bought some good furniture from them in the past). How does a company stay in business for almost 100 years with quality like...

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Value for money
1.2 (17 reviews)
1.5 (398 reviews)
Reviewer's quote

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

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I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

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Warranty
1.4 (14 reviews)
1.3 (390 reviews)
Reviewer's quote

We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons have popped out. The ottoman...

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...Someone called me back only to sell me an extended warranty and then told me itll be 8-10 weeks. I am now on the Pay-No-Mind List. Eight weeks has gone by and I cant get them on the phone, but they keep pinging my bank account on a weekly basis...

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Style and Design
3.4 (14 reviews)
2.9 (370 reviews)
Reviewer's quote

In 2017, we purchased two Blackhawke Recliners ($6,000 for both); one was damaged in shipment which I refused delivery; remaining one squeaked so bad that the company we bought it from, Boyles) finally gave me a refund my constant complaining . The replacement one, that was originally...

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We bought 2 very expensive bonded leather recliners 3 years ago. The “leather” seats in both chairs have worn through along the crease (original design). These are lightly used, NOT abused. They look like Cheap, Old, Trashy furniture. The so-called extended warranty does not cover “wear”....

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Hancock and Moore and Lazboy Pros and Cons

Pros
  • Made in america and expected quality
  • Quality of the leathers used
  • Looks pretty
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing
  • Bad customer service
  • Not good quality
  • Poor quality

Hancock and Moore and Lazboy Most Positive Reviews

Top rated reviews
3.2

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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No votes
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Hancock and Moore and Lazboy Most Critical Reviews

Lowest rated reviews
1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Hancock and Moore and Lazboy Latest Reviews

Recent published reviews
No votes

Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 " diameter c...

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2.7

5 yrs so I purchased 2 lazy boy leather recliners. As soon as the extended warranty ran out, the peeling started. I am...

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No votes

We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that...

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1.8

I was told 6-8 weeks to get. I wasnt thrilled, but I went ahead with the order. Someone called me back only to sell me a...

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Hancock and Moore and Lazboy Products and Services

Most reviewed product and services
  • Hancock And Moore Recliner (11 reviews)
  • Hancock And Moore Customer Care (2 reviews)
  • Hancock And Moore Sofa (2 reviews)
  • Lazboy Recliner (449 reviews)
  • Lazboy Sofa (208 reviews)
  • Lazboy Chair (71 reviews)