PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hancock and Moore and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hancock and Moore
Jeromes Furniture

Hancock and Moore and Jeromes Furniture Overview

Total reviews
32
191
Company responses
0
0
Issues resolved
0
3

Hancock and Moore and Jeromes Furniture Consumer Ratings

Rank
375 out of 1511 in Furniture and Decor category
363 out of 1511 in Furniture and Decor category
Product or Service Quality
370 in category
292 in category
Value for money
364 in category
232 in category
Advertised vs Delivered
138 in category
202 in category
Warranty
228 in category
202 in category

Hancock and Moore and Jeromes Furniture Rating Details

Product or Service Quality
1 (18 reviews)
1.5 (91 reviews)
Reviewer's quote

These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

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...I have a warranty on the couches but when I try to call to get service no one ever answers and the one time they did I got the run around. I am so frustrated and upset. I spent a lot of money on these items and they should last much longer than two years...

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Value for money
1.2 (17 reviews)
1.8 (84 reviews)
Reviewer's quote

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

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...I needed my money back fast..

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Advertised vs Delivered
2.1 (15 reviews)
1.8 (80 reviews)
Reviewer's quote

...They were delivered in December. They were matching couches with one of them having end power recliners. After only 4 months one of recliners no longer works...

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...Two weeks after the couches were delivered we began to notice bites and itching from sitting on the couches. We found bed bugs in the fabric corners of the couch and contacted Jerome's immediately. They claimed bed bugs are not covered under warranty...

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Warranty
1.4 (14 reviews)
1.5 (81 reviews)
Reviewer's quote

We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons have popped out. The ottoman...

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...I am trying to get access to a full credit which the warranty department said was due to me. I cant seem to get anyone at Jeromes to answer me. I feel like they are innumerable hoping Ill get too frustrated and give up...

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Hancock and Moore and Jeromes Furniture Pros and Cons

Pros
  • Made in america and expected quality
  • Quality of the leathers used
  • Looks pretty
  • Sells rep who sold me the piece
  • Salesperson was helpful - he wanted our money
  • How much they want your money
Cons
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing
  • Customer service
  • Total lack of customer service
  • I will never do business with them

Hancock and Moore and Jeromes Furniture Most Positive Reviews

Top rated reviews
3.2

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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No votes
4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Hancock and Moore and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Hancock and Moore and Jeromes Furniture Latest Reviews

Recent published reviews
No votes

Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 " diameter c...

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2.2

This company or at least the people that represent it in Moreno Valley CA are a joke .... from the salesperson to the...

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No votes

We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that...

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1

I have not heard back since July 10. I am trying to get access to a full credit which the warranty department said was d...

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Hancock and Moore and Jeromes Furniture Products and Services

Most reviewed product and services
  • Hancock And Moore Recliner (11 reviews)
  • Hancock And Moore Customer Care (2 reviews)
  • Hancock And Moore Sofa (2 reviews)
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)