PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Quinta Inn and Hampton Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Quinta Inn
Hampton Inn

La Quinta Inn and Hampton Inn Overview

Total reviews
509
92
Company responses
0
0
Issues resolved
5
0

La Quinta Inn and Hampton Inn Consumer Ratings

Rank
139 out of 1227 in Hotels and Resorts category
204 out of 1227 in Hotels and Resorts category
Customer service
104 in category
174 in category
Location
137 in category
154 in category
Facilities and Services
137 in category
172 in category
Price Affordability
117 in category
143 in category

La Quinta Inn and Hampton Inn Rating Details

Customer service
1.7 (220 reviews)
1.3 (36 reviews)
Reviewer's quote

... SUNDAY THAT SHE WAS GOING TO RELEASE MY DEPOSIT OF FIFTY BUCKS STRAIGHT BACK TO MY DEBIT CARD AND THEN IT WOULD BE ON AT THE PUT ON THERE WILL NOW TODAY YOUR CUSTOMER SERVICE IN YOUR RECEPTIONIST AT THE LA QUINTA IS NOW TELLING ME I HAVE TO WAIT THREE TO FIVE BUSINESS DAYS FOR MY REFUND OR MY DEPOSIT I SHOULD SAY WHICH I SHOULDN'T HAVE TO WAIT THAT LONG SO EITHER WE CAN RESOLVE THIS NOW OR I WILL CONTACT CORPORATE AND HAVE YOUR STA...

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...Then the customer service lady was beyond rude. Now that we have gotten our keys the building is dirty. From the hallways to the room...

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Location
3 (185 reviews)
2.7 (21 reviews)
Reviewer's quote

My family and I have stayed at this location for almost a month with no incident. Yesterday on April 2 I was a little late paying for an extra day. Management expressed her irritation and advised me to either pay by 12pm or check out In the future...

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Perhaps evaluation of charging a deposit for a pet with consideration of room location would prove beneficial if “people here for work” require decreased sound. There were children running up and down the hall, blaring televisions and folks in and out for ice or whatever else. Yet, no one...

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Facilities and Services
1.9 (181 reviews)
1.7 (26 reviews)
Reviewer's quote

Number one discrimination against myself with my certified service dog, then number 2 they provided no housekeeping services to me on Monday evening or Tuesday and Wednesday. Upon checking in , the clerk at the front desk told me my dog was not allowed where the free coffee Is, where you can sit...

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...So much for guest services or even humane treatment. I’ll never stay in a Hampton Inn again. ..

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Price Affordability
2.3 (176 reviews)
2 (29 reviews)
Reviewer's quote

...got her General Manager, Angela Morgan to talk to us and immediately Angela stated there was nothing she could do since we booked our reservation through PRICE LINE. My wife corrected her and stated we did not book through PRICE LINE but through WYNDAM directly and she showed her the reservation on her cell phone...

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I just am writing to inform and let you know that the price for the hotel did not reflect the quality and that it might want to get looked into. We stayed there another time 2 years ago and there was close to 40 of us and with this last experience I doubt our group will ever stay at a Hampton inn...

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La Quinta Inn and Hampton Inn Pros and Cons

Pros
  • Location
  • Hotel location
  • Getting out of there
  • Availability
  • Theifs
  • Oatmeal
Cons
  • Customer service
  • Poorly trained staff
  • How they handle complaints
  • Incredibly rude staff
  • Poor guest services
  • Customer service

La Quinta Inn and Hampton Inn Most Positive Reviews

Top rated reviews
5

LaQuinta Staff Get Treated like ***. The supervisor steal are tips. Indiana

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5

i have worked for hampton inn downtown cincinnati and there is no parking for the empolyees.. we was told that we need...

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5

The manager at the LaQuinta of Lufkin, has no place running that hotel. She is mean, don't listen, has no heart nor comp...

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3.8

I rented the meeting room for an event on March 7, 2015. I was told that the rental fee was $125.00. The event went...

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La Quinta Inn and Hampton Inn Most Critical Reviews

Lowest rated reviews
1

Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2n...

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1

Hampton Inn’s Inns and Suites Criminal Ring Motel Hotel Hilton Fraud ID Theft Card Credit Corporate Coverup Ebay Paypal...

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1

My husband and I are both listed as account holders in the LQ Elite rewards program. I noticed, though, that about 10...

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1

twice within three days I booked through Priceline. The rooms were 106.00 and 127.00. These amounts were taken off my c...

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La Quinta Inn and Hampton Inn Latest Reviews

Recent published reviews
No votes

Yesterday i was out and your staff at Laqunita inn and suites in brandon fl said that there was people in my room that...

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2

The building had an odor as we walked in the door. We let that go. Then the customer service lady was beyond rude.
Now th...

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2.8

Were locked out of the room because the keycard demagnetized and nobody is at the front desk.

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3

I stayed a night at Hampton Inn and Suites at
2182 Dupont Dr
Irvine, CA 92612
United States
And as I came down to sit in the...

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La Quinta Inn and Hampton Inn Products and Services

Most reviewed product and services
  • La Quinta Inn Room (113 reviews)
  • La Quinta Inn Customer Care (58 reviews)
  • La Quinta Inn Sanitary Conditions (43 reviews)
  • Hampton Inn Customer Care (11 reviews)
  • Hampton Inn Room Booking (6 reviews)
  • Hampton Inn Manager (3 reviews)