PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keurig and Hamilton Beach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keurig
Hamilton Beach

Keurig and Hamilton Beach Overview

Total reviews
456
182
Company responses
0
0
Issues resolved
2
0

Keurig and Hamilton Beach Consumer Ratings

Rank
157 out of 1772 in Appliances and Electronics category
37 out of 262 in Kitchen and Cooking category
Customer service
98 in category
No votes
Product or Service Quality
129 in category
No votes
Price Affordability
247 in category
No votes
Website
145 in category
No votes

Keurig and Hamilton Beach Rating Details

Customer service
2.1 (177 reviews)
No votes
Reviewer's quote

...I am disappointments in how my very first call into customer service was dropped and no one cared enough about my business to keep the scheduled call back..

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I ordered a bread maker from the Hamiltonbeach website, they immediately took my money and a month later no bread maker, if you use the website to contact customer service be ready to submit the form multiple times over an extended period of time, if you do become successful expect only a form...

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Product or Service Quality
2 (177 reviews)
No votes
Reviewer's quote

...Lousy product for a company that has a persona of being somewhat uppety, upscale, better than everyone else. Your coffee makers stink! They never work right. i’m Afraid it’s time to sign off on Keurig...

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GE well I purchased an coffeepot I thought it was brand new but no itz refurbished and the *** don't work please give me a working pot or my money back itz hard out here for u rich people be taking from us poor also put that ur product is not new on the front of the box I DON'T DO REFURBISHED SORRY..

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Price Affordability
2.5 (168 reviews)
No votes
Reviewer's quote

...plus the aggravation of lugging home jugs of water? May I echange it for another brewer that is older technology and receive a refund for the difference in price (since mine was far more expensive)? Keurig: NO! Unfortunately, this machine is not a typical Keurig machine. It didn't and WON'T DIE! I could by now have purchased a new machine (which will be ANY BRAND BESIDES KEURIG) by using the $$...

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...I had the option to ship a new cord or complete new percolator but had to pay shipping, which was just short of the price of a new percolator. With only a few dollars difference in shipping I opted for a new percolator. Took several weeks to arrive...

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Website
2.6 (160 reviews)
No votes
Reviewer's quote

...I spend about 100 a month on their website, but I cant use my points for the coffee I like. I cant use the points to purchase a coffee maker I like. I have like 70,000 points that are only good now and then to buy filters...

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...Also, I registered this coffee maker on their website and they do not have any documentation of this either...

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Keurig and Hamilton Beach Pros and Cons

Pros
  • Convenience of single brew
  • Convenience of 1 cup of coffee at a time
  • Old keurig machine
  • Liked when it worked
  • Flexibility to brew a pot and single serve
  • Quick response
Cons
  • Customer service
  • Indifference to client needs
  • Redundant defects
  • Wasted money
  • I would never buy another hamilton beach product
  • Length of life of the products

Keurig and Hamilton Beach Most Positive Reviews

Top rated reviews
5

It seems to me the pump is bad or cloged. This would involve undoing the the system. It pumps drips and stops? What can...

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5

A friend gave me a blender,i took some dishwashing liquid and wiped the base,the settings print disappeared and the...

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5

I contacted Keurig after I purchased a new brewer that was leaving a very strange taste no matter what coffee I used,...

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5

I can't praise the customer service at Hamilton Beach enough. This is true authentic old school customer service with a...

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Keurig and Hamilton Beach Most Critical Reviews

Lowest rated reviews
1

I recently placed an order with Keurig for my K-cups and the exact same thing happened to me as above. The only...

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1

I HAVE THE RECEIPT FOR PURCHASE OF MICROWAVE OVEN ON JULY 13, 2014. IT QUIT WORKING ON 12/1/2014. I CALLED CUSTOMER...

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1

I thought I had a auto fill order that I have filled out twice and found out it was cancelled again. So placed my order...

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1

I have 3 different HB products and have had problems with all 3. Personal blender, lid cracked, emailed them pictures...

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Keurig and Hamilton Beach Latest Reviews

Recent published reviews
1

I bought a Keurig K-Mini Plus. After one use, the silver handle got stuck and I couldn't close it. I learned how to...

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3.5

I purchased a Hamilton Beach indoor/outdoor grill,
Model # 31605 N
Series A3891EJ
Directions say all parts can go in the di...

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1

I ordered a Keurig slim that was defective. Was sent another one also defective. Both units have been returned. I have...

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No votes

wanted hamilton beach directly dont know how it was directed to pissed consumer.

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Keurig and Hamilton Beach Products and Services

Most reviewed product and services
  • Keurig Coffee Maker (140 reviews)
  • Keurig 2.0 Coffee Maker (38 reviews)
  • Keurig Customer Care (15 reviews)
  • Hamilton Beach Coffee Maker (34 reviews)
  • Hamilton Beach Microwave (23 reviews)
  • Hamilton Beach Customer Care (9 reviews)