PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hallmark and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hallmark
Zales

Hallmark and Zales Overview

Total reviews 59 463
Company responses 0 0
Issues resolved 0 1

Hallmark and Zales Consumer Ratings

Rank
677 out of 3119 in E-commerce category
212 out of 849 in Jewelry and Accessories category
Customer service
373 in category
132 in category
Product or Service Quality
350 in category
151 in category
Advertised vs Delivered
236 in category
128 in category
Website
331 in category
176 in category

Hallmark and Zales Rating Details

Customer service
1.3 (13 reviews)
1.2 (131 reviews)
Reviewer's quote

For such a large and long standing company, I'm shocked at the lack of customer service. Granted this was following a pandemic, but most companies have migrated to WFH jobs for their employees. It should not take 24 hours for them to respond to an order problem during business hours on a weekday...

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...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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Product or Service Quality
1.7 (11 reviews)
1.4 (101 reviews)
Reviewer's quote

I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least...

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...to the closest Zales location to have the cleaning and inspection of my ring only to be met by 2, less than welcoming women, that only told me that this service was now, due to covid, only available Monday -Thursday. I explained that this was not an option because I worked on those days and lived so far away. This was no help and I did not...

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Advertised vs Delivered
1.8 (11 reviews)
1.2 (81 reviews)
Reviewer's quote

Ordered online, paid for expedited shipping, never received order, cannot get anyone to answer phone or respond to email. It's been 3 weeks and I've made numerous attempts.

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...And when court summons were delivered to the store, it was closed for good. Imagine that. Zales is the worst jeweler out there, and they can kiss my goats dirty ***..

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Website
2.5 (10 reviews)
1.8 (96 reviews)
Reviewer's quote

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!However I asked about the availability of a graduation card the played Pomp and Circumstance/the graduation march. You didnt have it! So disappointed! Come on Halmark that is a no brainer!

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I ordered from this website in April. I just received confirmation that my order was shipped. This was supposed to be a 2 day shipping order...

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Hallmark and Zales Pros and Cons

Pros
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
  • No pros
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
Cons
  • Service i got
  • Thay never came
  • Same sex marriage on movies
  • Customer service
  • Quality
  • No solution

Hallmark and Zales Most Positive Reviews

Top rated reviews
4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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Hallmark and Zales Most Critical Reviews

Lowest rated reviews
1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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Hallmark and Zales Latest Reviews

Recent published reviews
No votes

I was very upset to find out the 2020 Gone with the Wind Christmas ornament was pulled from stores and rally upset when...

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1.8

This will be the 3rd time my ring is sent back for the same issue, my ring looked dull and not the right color golds...

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No votes

Please reconsider your stance on the new style movies you are starting to show. My family and I have been very avid...

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2.1

Hello, my ring was 2 tone with rose gold as my engagement ring , and my 2 wedding bands that are white gold, I had it...

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Hallmark and Zales Products and Services

Most reviewed product and services
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)
  • Zales Ring (168 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (17 reviews)