PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hallmark and Party City as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hallmark
Party City

Hallmark and Party City Overview

Total reviews 60 721
Company responses 0 0
Issues resolved 0 8

Hallmark and Party City Consumer Ratings

Rank
676 out of 3121 in E-commerce category
10 out of 126 in Party Supplies category
Customer service
373 in category
9 in category
Product or Service Quality
350 in category
8 in category
Advertised vs Delivered
236 in category
4 in category
Website
330 in category
9 in category

Hallmark and Party City Rating Details

Customer service
1.3 (13 reviews)
1.3 (315 reviews)
Reviewer's quote

For such a large and long standing company, I'm shocked at the lack of customer service. Granted this was following a pandemic, but most companies have migrated to WFH jobs for their employees. It should not take 24 hours for them to respond to an order problem during business hours on a weekday...

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...I believe this is the worst shopping/customer service experience I have ever encountered..

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Product or Service Quality
1.7 (11 reviews)
1.9 (250 reviews)
Reviewer's quote

I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least...

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...I don't appreciate it they should have some kind of training because they don't know how to interact with a customer to solve problems just all around bad service still didn't receive my balloons I had to buy them from family dollars and get a helium tank from dollar general and I would like my money back because I didn't receive my order I'm not going to any store for my refund because I didn't pay in a store I would like my money refunded back on my card please and thank...

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Advertised vs Delivered
1.8 (11 reviews)
1.8 (201 reviews)
Reviewer's quote

Ordered online, paid for expedited shipping, never received order, cannot get anyone to answer phone or respond to email. It's been 3 weeks and I've made numerous attempts.

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...They were never delivered, in fact it turns out they had no record of the order although they charged my credit card right away. No apology from the customer rep, just "oh there's a glitch in the system". And that it would take up to 5 business days to reverse the charge...

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Website
2.5 (10 reviews)
2.2 (252 reviews)
Reviewer's quote

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!However I asked about the availability of a graduation card the played Pomp and Circumstance/the graduation march. You didnt have it! So disappointed! Come on Halmark that is a no brainer!

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...I had looked on their website for stickers. The store closest to me were out of tock, but another store a bit further away had 6 in stock. SO I drove over to that one in a rainstorm...

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Hallmark and Party City Pros and Cons

Pros
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
  • Products
  • Ease of location
  • Selection of costumes
Cons
  • Service i got
  • Thay never came
  • Same sex marriage on movies
  • Poor customer service
  • Employee attitude
  • Poor service

Hallmark and Party City Most Positive Reviews

Top rated reviews
4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

My son and i purchased a costume from party city wich gave him a massive rash so had to go to his doctor ive contacted...

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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5

Associate Robbie at Party City thought it was funny to act like he was deaf to me and my coworker when we were shopping...

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Hallmark and Party City Most Critical Reviews

Lowest rated reviews
1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

I ordered from party city and we got a different order a order that was suppose to go to a woman in newjersey I call...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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1

When I received my order and realized I was missing the face mask from the costume set I ordered, I contacted customer...

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Hallmark and Party City Latest Reviews

Recent published reviews
No votes

I have many, many friends who are gay. I have three family members that I adore. However, to be honest, I dont want to...

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1

I want to know what is news about party city so you can email me

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No votes

I was very upset to find out the 2020 Gone with the Wind Christmas ornament was pulled from stores and rally upset when...

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1

If i managed the store it wouldn't take me more than half an hour to clean and front the whole *** store instead of...

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Hallmark and Party City Products and Services

Most reviewed product and services
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)
  • Party City Customer Care (114 reviews)
  • Party City Manager (78 reviews)
  • Party City Shipping Service (59 reviews)