PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Hallmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Hallmark

Hobby Lobby and Hallmark Overview

Total reviews
660
51
Company responses
0
0
Issues resolved
4
0

Hobby Lobby and Hallmark Consumer Ratings

Rank
11 out of 177 in Craft Supplies and Tools category
659 out of 3053 in E-commerce category
Exchange, Refund and Cancellation Policy
8 in category
383 in category
Discounts and Special Offers
6 in category
238 in category
Diversity of Products or Services
7 in category
303 in category
Price Affordability
9 in category
355 in category

Hobby Lobby and Hallmark Rating Details

Exchange, Refund and Cancellation Policy
2 (149 reviews)
1.1 (8 reviews)
Reviewer's quote

...He said i would have to come back after ten days to get a refund. Why the heck should I have to wait at least ten days for a refund. Its almost an $80 mistake on their part! $80 is a lot of money!!!!..

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I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they...

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Discounts and Special Offers
2.7 (147 reviews)
2.4 (8 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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I just wanna write this review to show my dismay and I hope if there is a new policy that amys hallmark shop made recently about discounts and combined coupons especially military discounts, I hope they will enhance their process of communications to their employees and so the employees as well...

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Diversity of Products or Services
2.9 (141 reviews)
2.6 (7 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!However I asked about the availability of a graduation card the played Pomp and Circumstance/the graduation march. You didnt have it! So disappointed! Come on Halmark that is a no brainer!

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Price Affordability
2.8 (136 reviews)
2.6 (5 reviews)
Reviewer's quote

...At checkout I asked why I was charged full amount and was told very rudely that this frame was full price!!! Went back and verified signs. No luck, the cashier “Sherry” would not speak. The whole time the supervisor stood 5 feet away...

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...So I had to pay full price instead of using my coupon. I did not think that was fair. She told me to complain to the pittsburgh mills location store...

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Hobby Lobby and Hallmark Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Service i got
  • Thay never came
  • Password error always come up

Hobby Lobby and Hallmark Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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Hobby Lobby and Hallmark Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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Hobby Lobby and Hallmark Latest Reviews

Recent published reviews
No votes

Whilst on holiday in Westford, Mass, l shopped in your store and bought some yarn. Need some more to finish garment, but...

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1

Purchased puzzles, they are missing pieces. I emailed Hallmark, NEVER got a response to any emails.. I have been on...

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No votes

I purchased a sample pack of glitter vinyl by Paper Studio that was hard to cut and weed.I cut into one sheet with...

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1

For such a large and long standing company, I'm shocked at the lack of customer service. Granted this was following a...

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Hobby Lobby and Hallmark Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (87 reviews)
  • Hobby Lobby Cashier (69 reviews)
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Coupon (1 review)