PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Hallmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Hallmark

Hobby Lobby and Hallmark Overview

Total reviews 700 64
Company responses 0 0
Issues resolved 5 0

Hobby Lobby and Hallmark Consumer Ratings

Rank
13 out of 187 in Craft Supplies and Tools category
685 out of 3146 in E-commerce category
Exchange, Refund and Cancellation Policy
10 in category
387 in category
Discounts and Special Offers
7 in category
287 in category
Diversity of Products or Services
10 in category
373 in category
Product or Service Quality
6 in category
342 in category

Hobby Lobby and Hallmark Rating Details

Exchange, Refund and Cancellation Policy
2 (159 reviews)
1.1 (10 reviews)
Reviewer's quote

...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they...

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Discounts and Special Offers
2.7 (158 reviews)
2.1 (10 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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I just wanna write this review to show my dismay and I hope if there is a new policy that amys hallmark shop made recently about discounts and combined coupons especially military discounts, I hope they will enhance their process of communications to their employees and so the employees as well...

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Diversity of Products or Services
2.9 (151 reviews)
2.2 (10 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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...In all of your products &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; services. But now I will not be renewing my subscription nor shopping with Hallmark anymore as long as you keep showing those types of movies. So very very sad..

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Product or Service Quality
2.2 (148 reviews)
1.7 (11 reviews)
Reviewer's quote

...You really need a manager there who understands customer service Instead of opening a register he sorted through returned stuff in carts . Left in line and never going back. Michaels has better customer service...

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Auto system called me back to connect me to an advocate and the call got disconnected before I talked to anyone. Left a second message no one called me back.

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Hobby Lobby and Hallmark Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Service i got
  • Thay never came
  • Same sex marriage on movies

Hobby Lobby and Hallmark Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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Hobby Lobby and Hallmark Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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Hobby Lobby and Hallmark Latest Reviews

Recent published reviews
1

I went to the hobby lobby in Baytown Texas. I went there to have some work done on my plaque. I need to just switch out...

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No votes

Hallmark is a white channel now were having blacks kissing white on Christmas show's. Get back to whites on Hallmark...

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No votes

I called 4 different times to talk to customer service about an order I placed on line! NO ONE EVER ANSWERED THE...

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No votes

Christmas lineup
I am totally opposed to the lineup that you are introducing LQBTs or whatever they are on your movie cha...

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Hobby Lobby and Hallmark Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Hobby Lobby Coupon (21 reviews)
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)