PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Hallmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Hallmark

Hobby Lobby and Hallmark Overview

Total reviews 728 69
Company responses 0 0
Issues resolved 6 0

Hobby Lobby and Hallmark Consumer Ratings

Rank
12 out of 188 in Craft Supplies and Tools category
665 out of 3125 in E-commerce category
Discounts and Special Offers
8 in category
263 in category
Exchange, Refund and Cancellation Policy
8 in category
449 in category
Product or Service Quality
7 in category
338 in category
Diversity of Products or Services
10 in category
370 in category

Hobby Lobby and Hallmark Rating Details

Discounts and Special Offers
2.8 (174 reviews)
2.4 (11 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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I just wanna write this review to show my dismay and I hope if there is a new policy that amys hallmark shop made recently about discounts and combined coupons especially military discounts, I hope they will enhance their process of communications to their employees and so the employees as well...

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Exchange, Refund and Cancellation Policy
2.1 (167 reviews)
1.1 (11 reviews)
Reviewer's quote

The manager refused to allow me to exchange it for an undamaged item and even went as far as to accuse me of damaging it and wanting a new one. So for a cheap $7. 50 item, it will cost you thousands of dollars in lost revenue not including my announcing to the world about your rude, employees and...

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I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they...

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Product or Service Quality
2.2 (162 reviews)
1.9 (13 reviews)
Reviewer's quote

...called customer service, and waited on hold for approximately 45 minutes. Customer service rep blithely answered that if I had ordered two (2), instead of one (1) ..

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Greet you with kindness and offer you support of assistance to if you need help of what you looking for to purchase

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Diversity of Products or Services
2.9 (162 reviews)
2.5 (11 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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...In all of your products &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; services. But now I will not be renewing my subscription nor shopping with Hallmark anymore as long as you keep showing those types of movies. So very very sad..

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Hobby Lobby and Hallmark Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
  • Affordable and different diversity of culture combine together
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Service i got
  • Same sex marriage on movies
  • Thay never came

Hobby Lobby and Hallmark Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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4.9

Greet you with kindness and offer you support of assistance to if you need help of what you looking for to purchase

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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Hobby Lobby and Hallmark Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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Hobby Lobby and Hallmark Latest Reviews

Recent published reviews
3.4

1.10.2021 ... placed an order online
1.18.2021 ... received order missing a needed item
Problem: ordered two items of the...

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1

Bring back I love Lucy on the Hallmark channel!
Whos the idiot that made the decision to run REBA?

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No votes

The store he one cashier open and the manager just walked around looking at the customers not opening another register...

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No votes

The only reason I have a tv in my home is because of hallmark and it's family values. I was upset when I started seeing...

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Hobby Lobby and Hallmark Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Hobby Lobby Coupon (21 reviews)
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)