PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hallmark and Hobby Lobby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hallmark
Hobby Lobby

Hallmark and Hobby Lobby Overview

Total reviews
55
690
Company responses
0
0
Issues resolved
0
5

Hallmark and Hobby Lobby Consumer Ratings

Rank
661 out of 3080 in E-commerce category
13 out of 185 in Craft Supplies and Tools category
Advertised vs Delivered
229 in category
4 in category
Product or Service Quality
337 in category
7 in category
Website
323 in category
9 in category
Exchange, Refund and Cancellation Policy
391 in category
9 in category

Hallmark and Hobby Lobby Rating Details

Advertised vs Delivered
1.8 (11 reviews)
2.2 (99 reviews)
Reviewer's quote

Ordered online, paid for expedited shipping, never received order, cannot get anyone to answer phone or respond to email. It's been 3 weeks and I've made numerous attempts.

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I ordered two cathedral window arches (wall decor), both items were paid for, and only one item was delivered. The delivered item is incorrect and looks nothing like the item pictured online. I have reached out to customer service 4+ times with absolutely no response...

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Product or Service Quality
1.8 (10 reviews)
2.2 (143 reviews)
Reviewer's quote

I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least...

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Customer service was closed. Have to call back..

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Website
2.5 (10 reviews)
2.5 (128 reviews)
Reviewer's quote

For such a large and long standing company, I'm shocked at the lack of customer service. Granted this was following a pandemic, but most companies have migrated to WFH jobs for their employees. It should not take 24 hours for them to respond to an order problem during business hours on a weekday. I...

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...I gave her the full item number, the name of the handle from the website plus a full description of the "5" long dark rust brown iron handle. " She went to look and came back and said she had found 8 of them. I asked her to hold them and said I was an hour away, but would leave right away...

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Exchange, Refund and Cancellation Policy
1.1 (9 reviews)
2 (156 reviews)
Reviewer's quote

I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they...

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...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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Hallmark and Hobby Lobby Pros and Cons

Pros
  • Send a card without leaving the house during the pandemic
  • I liked the t-shirt
  • Products
  • Most of their products
  • Variety of products
Cons
  • Service i got
  • Thay never came
  • Password error always come up
  • Customer service
  • Poor management
  • Nothing done to correct the situation

Hallmark and Hobby Lobby Most Positive Reviews

Top rated reviews
4.4

She added rewards points for orders I did online where I forgot to add my reward #. Very courteous and helpful!
However I...

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5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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3.7

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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Hallmark and Hobby Lobby Most Critical Reviews

Lowest rated reviews
1

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...

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1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

My family and I are very disappointed in the Hallmark Commercial showing two men embracing one another. We do not...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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Hallmark and Hobby Lobby Latest Reviews

Recent published reviews
No votes

As I write above please bring back the Golden Girls, my friends and I really miss this show.

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1

at 9:40am 8/5/20 i had to wait in line so long to return something. The person in front of me was buying tons of...

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2

Auto system called me back to connect me to an advocate and the call got disconnected before I talked to anyone. Left a...

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No votes

I was ordering table legs and i put my email Johnsonlana880@gmail.com and all my address my card and it kept kicking me...

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Hallmark and Hobby Lobby Products and Services

Most reviewed product and services
  • Hallmark Commercial (3 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Cashier (1 review)
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (90 reviews)
  • Hobby Lobby Cashier (70 reviews)