PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hallmark and Hobby Lobby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby

Hallmark and Hobby Lobby Overview

Total reviews
Company responses
Issues resolved

Hobby Lobby was first mentioned on PissedConsumer on Aug 30, 2008 and since then this brand received 579 reviews. It is 547 reviews more than Hallmark received since Nov 8, 2011.

Hallmark and Hobby Lobby Consumer Ratings

420 out of 4568 in E-commerce category
5 out of 228 in Craft Supplies and Tools category
Diversity of Products or Services
83 in category
4 in category
Advertised vs Delivered
99 in category
2 in category
Exchange, Refund and Cancellation Policy
293 in category
5 in category

Hallmark and Hobby Lobby Rating Details

Diversity of Products or Services
4 (3 reviews)
2.9 (125 reviews)
Reviewer's quote

I am a Platinum Member and this only shows how much I admire and love the Hallmark products. Today, August 4th,2017 I and my husband decided to visit one of the location that we seldom visit due to location itself which is quite a distance from our house and work. We intentionally drove at least...


I called Hobby Lobby at 515-251-4700 in Des Moines. The first employee I didn't get her name but she was very very rude when i had trouble reading my sign language interpreter due to our poor connection. I asked the lady please repeat she was so not patience and she told you three times and then...

Advertised vs Delivered
2.7 (3 reviews)
2.3 (80 reviews)
Reviewer's quote

After watching your latest commercial there will be NO more purchases of your hall mark cards for this family. Have heard a lot of people talking about the commercial and it is not favorable for your company. We don't have to sit back and put up with this.


..."Then why is the entire flower section marked otherwise?" She relented and gave me the advertised price. I said "I don't think I will be the only one who says something about this. " At this point she walks away..

Exchange, Refund and Cancellation Policy
1.3 (3 reviews)
2.1 (131 reviews)
Reviewer's quote

I went in a store in Centerville, OH to exchange a couple of "pop jewels" for a bracelet I was given by my daughter. The cashier first said I needed a receipt. She looked on the bottom of the jewels and said the color coded stickers weren't there and there was no way she could tell how much they...


...I told her to give me a refund on the one box and she could just keep the other one. Obviously Hobby Lobby needs the $8. 99 more than I do...


Hallmark and Hobby Lobby Pros and Cons

No votes
  • Variety of products
  • Products
  • Most of their products
  • Service i got
  • Customer service
  • Poor management
  • Untrained employees

Hallmark and Hobby Lobby Most Positive Reviews

Top rated reviews

I live in pa and went to the hallmark store in the waterworks. I purchased the nhl ornament and went to the cashier....


I love that the Statesville Hobby Lobby keep there store so neat and clean.

Hallmark and Hobby Lobby Most Critical Reviews

Lowest rated reviews

On December 16, 2016, my husband, my son and I went into the Hallmark at 5th avenue mall. We were browsing around, and...


Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

Hallmark and Hobby Lobby Latest Reviews

Recent published reviews

You must realize that your main audience is senior citizens. Many of us find the "holidays" depressing and do not...

Read all 32 reviews

12/6/2019There was no warning that I could be exposed to the danger of dog dander in the Kenosha store. I have a life th...

Read all 579 reviews

Hallmark and Hobby Lobby Products and Services

Most reviewed product and services
  • Hallmark Commercial (2 reviews)
  • Hallmark Deal (2 reviews)
  • Hallmark Coupon (1 review)
  • Hobby Lobby Manager (116 reviews)
  • Hobby Lobby Customer Care (77 reviews)
  • Hobby Lobby Cashier (69 reviews)