PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
Visionworks

Hakim Optical and Visionworks Overview

Total reviews
230
336
Company responses
0
0
Issues resolved
4
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 106 reviews more than Hakim Optical received since Jan 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hakim Optical customer support team than with Visionworks customer service.

Hakim Optical and Visionworks Consumer Ratings

Rank
78 out of 568 in Medical Supplies and Equipment category
62 out of 568 in Medical Supplies and Equipment category
Customer service
62 in category
57 in category
Price Affordability
68 in category
73 in category
Product or Service Quality
96 in category
64 in category

According to consumer ratings and reviews, Visionworks ranks 16 points higher in the Medical Supplies and Equipment category than Hakim Optical. People gave Hakim Optical 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 148 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 153 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Hakim Optical has a higher rating than Visionworks. Regarding Product or Service Quality criterion, consumers gave Hakim Optical 1.6 stars and it is 54% greater than other in category. Visionworks however was rated 1.9 stars and it is 70% greater than other in category.

Hakim Optical and Visionworks Rating Details

Customer service
1.7 (110 reviews)
1.7 (145 reviews)
Reviewer's quote

..."Tammy" is absolutely rude and unprofessional! Horrible customer service and yelled at my disabled daughter..

Benjimen

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Price Affordability
2.3 (85 reviews)
2.2 (116 reviews)
Reviewer's quote

...I brought one back and had to pay the full price of new glasses to get it fixed. I have another one that is about to break, but I am not willing to pay the price for new glasses. My last pair got blurry about 6 months ago, so I started to use an old pair...

PissedConsumer1731482

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G
Product or Service Quality
1.6 (81 reviews)
1.9 (118 reviews)
Reviewer's quote

...When finally someone did come up, I Told them they were lucky I didn’t walk out of the store with product or their till. I got a *** reply and no apology. They couldn’t have been less personable...

Peaches

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

Hakim Optical and Visionworks Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Variety
  • Terrable
  • Employees nice
Cons
  • Very poor customer service
  • Refund and cancellation policy
  • Terrible customer service
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Hakim Optical and Visionworks Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Hakim Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Hakim Optical and Visionworks Latest Reviews

Recent published reviews
5

No other store has this variety of style! Try them!

Read all 230 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Hakim Optical and Visionworks Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (56 reviews)
  • Hakim Optical Customer Care (34 reviews)
  • Hakim Optical Manager (14 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)