PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and Hakim Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
Hakim Optical

Stanton Optical and Hakim Optical Overview

Total reviews
481
227
Company responses
0
0
Issues resolved
4
4

Stanton Optical was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 481 reviews. It is 254 reviews more than Hakim Optical received since Jan 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hakim Optical customer support team than with Stanton Optical customer service.

Stanton Optical and Hakim Optical Consumer Ratings

Rank
116 out of 636 in Medical Supplies and Equipment category
77 out of 636 in Medical Supplies and Equipment category
Customer service
80 in category
61 in category
Diversity of Products or Services
99 in category
50 in category
Product or Service Quality
107 in category
93 in category

According to consumer ratings and reviews, Hakim Optical ranks 39 points higher in the Medical Supplies and Equipment category than Stanton Optical. People gave Stanton Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 125 points higher than the worst rated brand in this category. At the same time, Hakim Optical was rated 1.7 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hakim Optical has a higher rating than Stanton Optical. Regarding Product or Service Quality criterion, consumers gave Stanton Optical 1.4 stars and it is 52% worse than other in category. Hakim Optical however was rated 1.6 stars and it is 55% greater than other in category.

Stanton Optical and Hakim Optical Rating Details

Customer service
1.4 (218 reviews)
1.7 (110 reviews)
Reviewer's quote

I visited the eyelab store located 790 Skymark Drive#107 in Jacksonville, Fl, the customer service representative name Leah, was very rude and disrespectiful, I will never visit that store again, and I will never refer anyone to this store..

Vicky H

...This is not the type of customer relations one expects from a company who advertises good service..

PissedConsumer1725426
Diversity of Products or Services
1.9 (203 reviews)
2.5 (79 reviews)
Reviewer's quote

I keep getting calls telling me I have glasses to be picked up. I have called many times . I have no glasses to pick up. I asked to talk to a supervisor twice but was told they were to busy to come to the phone. even corporation would not help. I would not use them again if the glasses were free....

james d

I purchased more than four pairs of glasses at Hakim. The arms of three of the glasses broke and I had to pay for a new pairs of glasses, they could not replace the arm. A few months ago, my glasses all of a sudden became blurry and I had no idea what that could be. I used my old glasses in the...

Stephan
Product or Service Quality
1.4 (195 reviews)
1.6 (80 reviews)
Reviewer's quote

...they messed up the exam didnot refund all the money on first ones,would not return our calls dealed with a manager named Emily the must rude person ihave meet there customer service sucks, all the care about is screwing you out of money. i donot recomend them to any. never go back..

Tim J

I have purchased over four pairs of glasses at Hakim. On three pairs, one of the arms are breaking or have broken. I brought one back and had to pay the full price of new glasses to get it fixed. I have another one that is about to break, but I am not willing to pay the price for new glasses. My...

PissedConsumer1731482

Stanton Optical and Hakim Optical Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
Cons
  • Customer service
  • Nor will i recommend it
  • Too many to name
  • Very poor customer service
  • Terrible customer service
  • Refund and cancellation policy

Stanton Optical and Hakim Optical Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

Stanton Optical and Hakim Optical Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

Stanton Optical and Hakim Optical Latest Reviews

Recent published reviews
1

I have spent months trying to get my glasses. They gave me scratched new glasses and won't get me new lens that I paid...

Read all 481 reviews
1.7

I have purchased over four pairs of glasses at Hakim. On three pairs, one of the arms are breaking or have broken. I...

Read all 227 reviews

Stanton Optical and Hakim Optical Products and Services

Most reviewed product and services
  • Stanton Optical Commercial (109 reviews)
  • Stanton Optical Customer Care (72 reviews)
  • Stanton Optical Eyeglasses (69 reviews)
  • Hakim Optical Eyeglasses (56 reviews)
  • Hakim Optical Customer Care (33 reviews)
  • Hakim Optical Manager (14 reviews)