PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopko Optical and Hakim Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopko Optical
Hakim Optical

Shopko Optical and Hakim Optical Overview

Total reviews
59
260
Company responses
0
0
Issues resolved
0
4

Shopko Optical and Hakim Optical Consumer Ratings

Rank
96 out of 475 in Medical Supplies and Equipment category
89 out of 475 in Medical Supplies and Equipment category
Customer service
78 in category
69 in category
Product or Service Quality
101 in category
96 in category
Diversity of Products or Services
72 in category
55 in category
Value for money
98 in category
84 in category

Shopko Optical and Hakim Optical Rating Details

Customer service
1.5 (26 reviews)
1.6 (124 reviews)
Reviewer's quote

...Their customer service sucks. Their products are over priced. The worst part about the whole situation is the doctor was fantastic and I really liked him but because of their repeated incompetence I will be finding another eye place because I will not subject myself to this *** service yet again..

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...Worst customer service I have ever experienced. People need their glasses. I've tried to contact them multiple times with no luck...

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Product or Service Quality
1.6 (23 reviews)
1.6 (93 reviews)
Reviewer's quote

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses and I had them in a few days! Awesome & most friendly Optometrist that I have ever had!! Optician was top notch and Manager of the store was very sweet and friendly..

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You would think that they would at least have a lab open to perform emergency service. A competitor of theirs offered to help me out but was unable to since the frames have to be replaced due to manufacturing defect. I purchased my first set of glasses over 10 years ago and said to myself, never...

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Diversity of Products or Services
2.3 (23 reviews)
2.5 (92 reviews)
Reviewer's quote

...They sell an inferior product and do not want behind their products. ..

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...they give one time warranty because they know quite well their products quality and they know quite well that all customers will need to return frames more than once. To be honest it surprises me this was my experience from Hakim based on past experiences ..

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Value for money
1.6 (21 reviews)
1.8 (88 reviews)
Reviewer's quote

I wasn't calling to get my money back or to get new lenses, I was calling because I thought there was a problem with the product. They wouldn't order new lenses, they wanted me to come in for another exam. If I needed another exam, I was going elsewhere and I did and I was very happy and I'll NEVER...

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...Social Development recovery unit is saying that I owe them for the money of that year, because my white card didn't allow me to have eye glasses at that date. Best regards, Martine Legere..

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Shopko Optical and Hakim Optical Pros and Cons

Pros
  • Wide selection
  • Timeliness of glasses being delivered
  • Nice atmosphere
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
Cons
  • Poor service
  • Poor customer service
  • Wont take medicaid
  • Very poor customer service
  • Way i was treated
  • People and the service

Shopko Optical and Hakim Optical Most Positive Reviews

Top rated reviews
5

Most of the girls working the optical dept in Escanaba Mich are not friendly at all. I wont be a returning customer....

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5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

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4.7

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses...

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5

Stone Rd. Mall Guelph Hakim Optical Excellent personnel, very freindly and very helpful indeed. Had three visits and...

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Shopko Optical and Hakim Optical Most Critical Reviews

Lowest rated reviews
1

Standing here right now waiting and waiting. Finished my eye exam which went fine. but this lady has been trying to...

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1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

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1

Ordered glasses paid them in full and was told it would take two weeks max so today is two weeks and I called for...

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1

Bought prescription sunglasses in Feb...glasses pretty much fell apart in may & had to order new ones...end of...

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Shopko Optical and Hakim Optical Latest Reviews

Recent published reviews
1

COVID freak
Went for exam, followed all prompts and all was fine when the initial part was done I was shown waiting area...

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3.5

I have bought and paid. for eye glasses and have no idea when I can pick them up and cannot reach anyone at your store...

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1

Went for my Daughter's appointment. Management Barb on the phone, never acknowledged us. So we looked around to pick out...

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1.4

To whom it may concern,
My name is Martine Legere and I would like to have a copy of the eye glasses that I purchased in...

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Shopko Optical and Hakim Optical Products and Services

Most reviewed product and services
  • Shopko Optical Eye Exam (15 reviews)
  • Shopko Optical Eyeglasses (8 reviews)
  • Shopko Optical Customer Care (8 reviews)
  • Hakim Optical Eyeglasses (61 reviews)
  • Hakim Optical Customer Care (35 reviews)
  • Hakim Optical Manager (14 reviews)