PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and Pearle Vision as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
Pearle Vision

Hakim Optical and Pearle Vision Overview

Total reviews
229
256
Company responses
0
0
Issues resolved
4
1

Pearle Vision was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 256 reviews. It is 27 reviews more than Hakim Optical received since Jan 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hakim Optical customer support team than with Pearle Vision customer service.

Hakim Optical and Pearle Vision Consumer Ratings

Rank
78 out of 565 in Medical Supplies and Equipment category
59 out of 565 in Medical Supplies and Equipment category
Customer service
62 in category
46 in category
Price Affordability
67 in category
102 in category
Product or Service Quality
96 in category
50 in category

According to consumer ratings and reviews, Pearle Vision ranks 19 points higher in the Medical Supplies and Equipment category than Hakim Optical. People gave Hakim Optical 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 147 points higher than the worst rated brand in this category. At the same time, Pearle Vision was rated 1.9 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Hakim Optical has a higher rating than Pearle Vision. Regarding Product or Service Quality criterion, consumers gave Hakim Optical 1.6 stars and it is 54% greater than other in category. Pearle Vision however was rated 2 stars and it is 76% greater than other in category.

Hakim Optical and Pearle Vision Rating Details

Customer service
1.7 (110 reviews)
1.9 (61 reviews)
Reviewer's quote

..."Tammy" is absolutely rude and unprofessional! Horrible customer service and yelled at my disabled daughter..

Benjimen

...on January 17th I called in the morning when the store opened and I was already upset with the customer service as the full 8 days had gone by and NO ONE called me or updated me or anything...

Jazelyn
Price Affordability
2.3 (85 reviews)
2 (47 reviews)
Reviewer's quote

...I brought one back and had to pay the full price of new glasses to get it fixed. I have another one that is about to break, but I am not willing to pay the price for new glasses. My last pair got blurry about 6 months ago, so I started to use an old pair...

PissedConsumer1731482

...I back the store say employees discount pay 600 only lenses if pay a glasses extra 200 so 800 first time insurance pay my payment 300 now moore Because somebody not do good job I have to pay the price I dont think so its fair..

Gabor S
Product or Service Quality
1.6 (81 reviews)
2 (53 reviews)
Reviewer's quote

...When finally someone did come up, I Told them they were lucky I didn’t walk out of the store with product or their till. I got a *** reply and no apology. They couldn’t have been less personable...

Peaches

Saw their dr, got an Rx (bifocals) and took Rx to another retailer who has same quality, but a little cheaper. Got glasses and the reading lens was way off (have to be 8-10 inches from computer to read). Checked with maker who confirmed the lenses matched the Rx...

Nala

Hakim Optical and Pearle Vision Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Products
  • Friendly service
  • Customer service
Cons
  • Very poor customer service
  • Terrible customer service
  • Refund and cancellation policy
  • Low quality of service
  • Customer service
  • Front desk answer and excuses

Hakim Optical and Pearle Vision Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

5

I am very pleasure with the custumer service in Pear Vision in Plaza del Caribe Ponce. The Dr response all my questions...

Hakim Optical and Pearle Vision Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

1

My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we...

Hakim Optical and Pearle Vision Latest Reviews

Recent published reviews
1.8

I stood in store near ten minutes without a soul on the floor. Apparently everyone was in the back having a management m...

Read all 229 reviews
1.2

I ordered a pair of sunglasses with a manager on January 9th 2020 I needed them specifically for a trip that I was going...

Read all 256 reviews

Hakim Optical and Pearle Vision Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (56 reviews)
  • Hakim Optical Customer Care (34 reviews)
  • Hakim Optical Manager (14 reviews)
  • Pearle Vision Customer Care (29 reviews)
  • Pearle Vision Eyeglasses (14 reviews)
  • Pearle Vision Repair (10 reviews)