PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Hakim Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Hakim Optical

LensCrafters and Hakim Optical Overview

Total reviews
686
230
Company responses
0
0
Issues resolved
1
4

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 456 reviews more than Hakim Optical received since Jan 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hakim Optical customer support team than with LensCrafters customer service.

LensCrafters and Hakim Optical Consumer Ratings

Rank
86 out of 568 in Medical Supplies and Equipment category
78 out of 568 in Medical Supplies and Equipment category
Customer service
70 in category
61 in category
Price Affordability
118 in category
66 in category
Diversity of Products or Services
70 in category
50 in category

According to consumer ratings and reviews, Hakim Optical ranks 8 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 138 points higher than the worst rated brand in this category. At the same time, Hakim Optical was rated 1.7 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Hakim Optical has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.2 stars and it is 66% greater than other in category. Hakim Optical however was rated 2.5 stars and it is 76% greater than other in category.

LensCrafters and Hakim Optical Rating Details

Customer service
1.6 (128 reviews)
1.7 (110 reviews)
Reviewer's quote

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny

..."Tammy" is absolutely rude and unprofessional! Horrible customer service and yelled at my disabled daughter..

Benjimen
Price Affordability
1.7 (96 reviews)
2.3 (85 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...I brought one back and had to pay the full price of new glasses to get it fixed. I have another one that is about to break, but I am not willing to pay the price for new glasses. My last pair got blurry about 6 months ago, so I started to use an old pair...

PissedConsumer1731482
Diversity of Products or Services
2.2 (87 reviews)
2.5 (79 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

I am not very happy with the customer services which were provided to me recently at one of your stores located at 250 Shawville Boulevard Southeast. Not happy with the ladies who are there to assist as they are rude as well!!! I was told my glasses will be ready in a week's time and nobody has...

PissedConsumer783843

LensCrafters and Hakim Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Very poor customer service
  • Terrible customer service
  • Refund and cancellation policy

LensCrafters and Hakim Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

LensCrafters and Hakim Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

LensCrafters and Hakim Optical Latest Reviews

Recent published reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews
5

No other store has this variety of style! Try them!

Read all 230 reviews

LensCrafters and Hakim Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Hakim Optical Eyeglasses (56 reviews)
  • Hakim Optical Customer Care (34 reviews)
  • Hakim Optical Manager (14 reviews)