PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Hakim Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Hakim Optical

LensCrafters and Hakim Optical Overview

Total reviews 625 280
Company responses 0 0
Issues resolved 0 4

LensCrafters and Hakim Optical Consumer Ratings

Rank
117 out of 590 in Medical Supplies and Equipment category
94 out of 590 in Medical Supplies and Equipment category
Customer service
88 in category
79 in category
Price Affordability
142 in category
90 in category
Product or Service Quality
109 in category
103 in category
Diversity of Products or Services
84 in category
63 in category

LensCrafters and Hakim Optical Rating Details

Customer service
1.5 (162 reviews)
1.6 (137 reviews)
Reviewer's quote

...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

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The Hakim Optical Whitby location on Taunton has horrible customer service. Do not go there - go to the location on Dundas instead. The lady helping me had the nerve to complain that she had to clean so many glasses after I tried them on (even though I proceeded to purchase $500 glasses)...

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Price Affordability
1.7 (121 reviews)
2.2 (112 reviews)
Reviewer's quote

...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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...I went online and to a small shop for two more pairs of glasses and got both for their price ( on sale). No problems..

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Product or Service Quality
1.6 (112 reviews)
1.6 (105 reviews)
Reviewer's quote

...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

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DONT GO HERE UNLESS YOU WANT CHEAP QUALITY FRAMES WITH CHEAP QUALITY LENSES . THEY CHARGE PRICES FOR HIGH END LENSES AND IN RETURN GIVE PENNY LENSES, STAY AWAY..

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Diversity of Products or Services
2.1 (108 reviews)
2.5 (104 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...they give one time warranty because they know quite well their products quality and they know quite well that all customers will need to return frames more than once. To be honest it surprises me this was my experience from Hakim based on past experiences ..

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LensCrafters and Hakim Optical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Very poor customer service
  • Refund and cancellation policy
  • Way i was treated

LensCrafters and Hakim Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

Stone Rd. Mall Guelph Hakim Optical Excellent personnel, very freindly and very helpful indeed. Had three visits and...

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LensCrafters and Hakim Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

Bought prescription sunglasses in Feb...glasses pretty much fell apart in may & had to order new ones...end of...

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LensCrafters and Hakim Optical Latest Reviews

Recent published reviews
1.6

I was examined for both contacts and lens by an exceptional doctor at LensCrafters inside Macy's Somerset Mall. I paid f...

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1.9

I ordered 2 pairs of regular prescription glasses and a pair of polarized prescription lenses for my sunglasses. I...

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No votes

Gift of sight program user since 2009. Cannot get Pensacola, Florida manager Meghan to help facilitate the last...

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1

I am only buying from clearly.ca from now on.
I will tell all people that I know and everyone else to boycott Hakin optic...

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LensCrafters and Hakim Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (110 reviews)
  • Lenscrafters Manager (54 reviews)
  • Lenscrafters Eye Exam (38 reviews)
  • Hakim Optical Eyeglasses (63 reviews)
  • Hakim Optical Eyeglass Lenses (14 reviews)
  • Hakim Optical Manager (14 reviews)