PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
LensCrafters

Hakim Optical and LensCrafters Overview

Total reviews
230
686
Company responses
0
0
Issues resolved
4
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 456 reviews more than Hakim Optical received since Jan 12, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hakim Optical customer support team than with LensCrafters customer service.

Hakim Optical and LensCrafters Consumer Ratings

Rank
78 out of 567 in Medical Supplies and Equipment category
86 out of 567 in Medical Supplies and Equipment category
Customer service
61 in category
70 in category
Price Affordability
66 in category
118 in category
Product or Service Quality
95 in category
92 in category

According to consumer ratings and reviews, Hakim Optical ranks 8 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave Hakim Optical 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 147 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Hakim Optical has a higher rating than LensCrafters. Regarding Product or Service Quality criterion, consumers gave Hakim Optical 1.6 stars and it is 54% greater than other in category. LensCrafters however was rated 1.6 stars and it is 56% greater than other in category.

Hakim Optical and LensCrafters Rating Details

Customer service
1.7 (110 reviews)
1.6 (128 reviews)
Reviewer's quote

..."Tammy" is absolutely rude and unprofessional! Horrible customer service and yelled at my disabled daughter..

Benjimen

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny
Price Affordability
2.3 (85 reviews)
1.7 (96 reviews)
Reviewer's quote

...I brought one back and had to pay the full price of new glasses to get it fixed. I have another one that is about to break, but I am not willing to pay the price for new glasses. My last pair got blurry about 6 months ago, so I started to use an old pair...

PissedConsumer1731482

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C
Product or Service Quality
1.6 (81 reviews)
1.6 (86 reviews)
Reviewer's quote

...When finally someone did come up, I Told them they were lucky I didn’t walk out of the store with product or their till. I got a *** reply and no apology. They couldn’t have been less personable...

Peaches

...Poor customer service..

Shanae

Hakim Optical and LensCrafters Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Some of the staff
  • Selection of frames
  • Range of products you offered
Cons
  • Very poor customer service
  • Terrible customer service
  • Refund and cancellation policy
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Hakim Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Hakim Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Hakim Optical and LensCrafters Latest Reviews

Recent published reviews
5

No other store has this variety of style! Try them!

Read all 230 reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Hakim Optical and LensCrafters Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (56 reviews)
  • Hakim Optical Customer Care (34 reviews)
  • Hakim Optical Manager (14 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)