PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
LensCrafters

Hakim Optical and LensCrafters Overview

Total reviews 286 631
Company responses 0 0
Issues resolved 4 0

Hakim Optical and LensCrafters Consumer Ratings

Rank
103 out of 580 in Medical Supplies and Equipment category
117 out of 580 in Medical Supplies and Equipment category
Customer service
76 in category
86 in category
Price Affordability
88 in category
139 in category
Product or Service Quality
111 in category
115 in category
Diversity of Products or Services
63 in category
85 in category

Hakim Optical and LensCrafters Rating Details

Customer service
1.6 (142 reviews)
1.5 (167 reviews)
Reviewer's quote

The Hakim Optical Whitby location on Taunton has horrible customer service. Do not go there - go to the location on Dundas instead. The lady helping me had the nerve to complain that she had to clean so many glasses after I tried them on (even though I proceeded to purchase $500 glasses)...

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...Only available Corporate Customer Service is online filed complaint , no contact source to get in touch with and NO ONE ever reached out to me..

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Price Affordability
2.2 (115 reviews)
1.7 (125 reviews)
Reviewer's quote

...I went online and to a small shop for two more pairs of glasses and got both for their price ( on sale). No problems..

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...classic lens was for $49? My original bill breakdown: Frame MK 1067B 55 Corsica: $161 Premium anti reflective lens: $149 Total: $310 (after correction) The price of Cheapest classic lens on the day of my original purchase: $49 Finally, I wanted polarized gradient lenses. If that can not be made polarized, I should have been told on Dec 13 but your salesperson just wanted to sell the...

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Product or Service Quality
1.6 (110 reviews)
1.6 (116 reviews)
Reviewer's quote

BOUGHT 4 SETS OF GLASSES AT THIS STORE HAD NO PROBLEM WITH THE SERVICE EXCEPT THIS MY WIFE AND MYSELF BOUGHT EACH A PAIR OF GLASSES. THEY NEVER FITTED THEM WHEN I PAID FOR THEM, HOW EVER I JUST THOUGHT IF THEY DONT FIT I WILL COME BACK NO PROBLEM , HOW EVER WITH THE NEW STAFF THAT DONT KNOW MUCH I...

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...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

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Diversity of Products or Services
2.5 (107 reviews)
2.1 (113 reviews)
Reviewer's quote

...they give one time warranty because they know quite well their products quality and they know quite well that all customers will need to return frames more than once. To be honest it surprises me this was my experience from Hakim based on past experiences ..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Hakim Optical and LensCrafters Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Very poor customer service
  • Refund and cancellation policy
  • Way i was treated
  • Customer service
  • Poor service
  • Poor management and customer service

Hakim Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

Stone Rd. Mall Guelph Hakim Optical Excellent personnel, very freindly and very helpful indeed. Had three visits and...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Hakim Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

Bought prescription sunglasses in Feb...glasses pretty much fell apart in may & had to order new ones...end of...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Hakim Optical and LensCrafters Latest Reviews

Recent published reviews
1

I bought $380 this glasses from Hakim Burnaby location in 2019. My both ears got sore after a couple of weeks. I went th...

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1

Boca Raton Store not honoring warranty. Only available Corporate Customer Service is online filed complaint , no...

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1

I went to Hakim to have my Monofilament Lens Retainer replaced but I went back after 2 days foe the same problem with...

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1

I visited your store (Macy's Bellevue Square Lenscrafters) for the first time and probably the last time as I feel that...

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Hakim Optical and LensCrafters Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (64 reviews)
  • Hakim Optical Manager (14 reviews)
  • Hakim Optical Eyeglass Lenses (14 reviews)
  • Lenscrafters Eyeglasses (110 reviews)
  • Lenscrafters Manager (54 reviews)
  • Lenscrafters Eye Exam (38 reviews)