PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gym Company and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gym Company
La Fitness

Gym Company and La Fitness Overview

Total reviews 248 2346
Company responses 0 0
Issues resolved 0 14

Gym Company and La Fitness Consumer Ratings

Rank
119 out of 332 in Fitness Centers category
56 out of 332 in Fitness Centers category
Exchange, Refund and Cancellation Policy
70 in category
44 in category
Customer service
90 in category
61 in category
Billing Practices
83 in category
35 in category
Product or Service Quality
94 in category
65 in category

Gym Company and La Fitness Rating Details

Exchange, Refund and Cancellation Policy
1.3
(94 reviews)
1.6
(474 reviews)
Reviewer's quote

...Then after a good fight, you'll be offered spar credit instead of your money back, you'll be told a refund involves a lengthy process and could take months. ITS CHEAP BUT NOT WORTH IT. I was using the same gym in Marshaltown JHB some 8years ago, same stress leaving...

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...Thats the only was the cancellation works. I am not sure how am I supposed to do it since I moved out of the state and cannot physically go there?! Whod expect itd be that hard to cancel ?..

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Customer service
1.2
(94 reviews)
1.4
(646 reviews)
Reviewer's quote

Gym Company is all about money and nothing about customer service..

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...Ive spoken with the GM in the past about it as well as general customer service. They just took our $59. 00 on the 20th...

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Billing Practices
1.2
(84 reviews)
1.8
(485 reviews)
Reviewer's quote

The Consumer Protection Act prohibits certain unfair marketing and business practices, promotes responsible consumer behavior, promotes a consistent legislative and enforces a framework relating to consumer transactions and agreements to provide for related incidental matters. In simple terms, to...

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I requested them to cancel or temporarily stop the PT service but they told me that they cannot and stop billing and told me I would be billed until the end of the 12 months. So in short i paid for 4 months of non-usage and surprisingly i was charged after the 12 months in March 2023 for 4 sessions...

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Product or Service Quality
1.4
(81 reviews)
1.9
(565 reviews)
Reviewer's quote

...Horrible service. Nobody answer emails. Impossible to cancel subscription, responsible person is not available or Internet down..

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...me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided. First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or...

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Gym Company and La Fitness Pros and Cons

Pros
  • Non
  • Was cool in the beginning
  • Too pissed of to think of any
  • Location
  • Location near my house
  • Equipment
Cons
  • That this policy was sold by telling lies
  • How unprofessional the staff is
  • No one could assist me
  • Customer service
  • Management not properly trained
  • Unprofessional

Gym Company and La Fitness Most Positive Reviews

Top rated reviews
5

Good day my name is Thandi Mahlangu it is not a complain it's a wish that one that the should be a gym company around Fa...

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5

Im not really pissed off but I do have a question about the personal training flyer I received at the LA Fitness I belon...

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5

Today l requested a gentleman by name of Trevor Mbala in Nkomo village(Atteridgeville) assistance..The gentleman was so...

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5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

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Gym Company and La Fitness Most Critical Reviews

Lowest rated reviews
1

I noticed when I got home After a consultant falsly wrote R299 instead of R199 in the contract I immediately went to...

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1

I have been a member for more than 7 years!! When they opened it near my neighborhood, I signed up. I like it a lot. I...

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1

I exercised my cooling of period a day after signing up with Gym Company. The reason for my decision to withdraw was...

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1

I have been with LA fitness for over 10 years and honestly it has always been a great experience. This location (20443...

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Gym Company and La Fitness Latest Reviews

Recent published reviews
No votes

The Gym equipment is not enough and they are old
The space capacity is not enough either.
The gym equipment is old and tor...

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No votes

The Hot Tub at some of the facilities in Michigan have been inoperable for nearly to months! Now as one of the members...

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2.8

The Weights equipments is not enough and a majority of their gym equipment is prettyold some are damaged

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No votes

lousy service & unprofessional staff. steam room not in service for 2 weeks now. not any of the employees have the...

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