PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gym Company and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gym Company
La Fitness

Gym Company and La Fitness Overview

Total reviews
112
1592
Company responses
0
0
Issues resolved
0
5

Gym Company and La Fitness Consumer Ratings

Rank
98 out of 398 in Fitness Centers category
46 out of 398 in Fitness Centers category
Exchange, Refund and Cancellation Policy
40 in category
33 in category
Customer service
56 in category
52 in category
Billing Practices
49 in category
25 in category
Diversity of Products or Services
73 in category
47 in category

Gym Company and La Fitness Rating Details

Exchange, Refund and Cancellation Policy
1.4 (43 reviews)
1.5 (200 reviews)
Reviewer's quote

...JUST STOP DEBITING MY ACCOUNT AND REFUND ME..

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Membership cancellation penalty- My wife and I joined LA Fitness (Dunedin, FL) last January. I signed up for personal trainer services (Jan-June). We enjoyed the quality of the Club and Trainer instruction up until LA Fitness closed due to the virus risk...

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Customer service
1.3 (41 reviews)
1.4 (328 reviews)
Reviewer's quote

I WOULD LIKE TO CANCEL MY MEMBERSHIP WITH YOU,YOUR STAFF WORKING THERE ARE VERY INCOMPETENT AND VERY RUDE,THEY CLEARLY DONT HAVE CUSTOMER SERVICE SKILLS ONLY THERE FOR THE SALARY AND THE MONEY THEY STEAL FROM US. ,I CALLED THEM REGARDING A DEBIT ORDER THAT WENT ON TWICE ON MY ACCOUNT ONLY TO BE...

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Poor customer service. I have been trying to call to cancel my membership. Only answering machine..

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Billing Practices
1.4 (40 reviews)
1.8 (204 reviews)
Reviewer's quote

The Consumer Protection Act prohibits certain unfair marketing and business practices, promotes responsible consumer behavior, promotes a consistent legislative and enforces a framework relating to consumer transactions and agreements to provide for related incidental matters. In simple terms, to...

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...running them all over the place then signing them up and billing there credit cards for future and past months memberships. OMG what a bad place. Don't run my id number so I can go to a better place...

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Diversity of Products or Services
1.6 (34 reviews)
2.2 (283 reviews)
Reviewer's quote

I have lost all hope and patience with these guys, i have messaged countless times to cancel my account with this lockdown and i don't get any replies, this is pathetic and needs to come to an end.

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...I can cancel my cell phone service (over the phone too), my cable, internet and most other services instantly without a first month, last month, come into our physical location or write an actual letter must be done 5 days before the next billing cycle nonsense. LA fitness sucks, don't come here..

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Gym Company and La Fitness Pros and Cons

Pros
  • Non
  • Equipment
  • Good resources
  • Location
  • Location near my house
  • Equipment
Cons
  • How unprofessional the staff is
  • How they handle the process of contract
  • No one could assist me
  • Customer service
  • Management not properly trained
  • Rude staff

Gym Company and La Fitness Most Positive Reviews

Top rated reviews
5

Good day my name is Thandi Mahlangu it is not a complain it's a wish that one that the should be a gym company around Fa...

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5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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5

Today l requested a gentleman by name of Trevor Mbala in Nkomo village(Atteridgeville) assistance..The gentleman was so...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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Gym Company and La Fitness Most Critical Reviews

Lowest rated reviews
1

I cant afford to pay my membership fees anymore and i want to cancel it,i have never used their faculties before and i...

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1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I exercised my cooling of period a day after signing up with Gym Company. The reason for my decision to withdraw was...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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Gym Company and La Fitness Latest Reviews

Recent published reviews
No votes

I can no longer be able to pay my membership fees

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No votes

Do to covid we are elderly, I have high blood pressure and upper respiratory issues so for my safety and keeping my...

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1

This company is pathetic. I have sent countless requests for my account to be cancelled as my contract has expired...

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2.2

Membership cancellation penalty-
My wife and I joined LA Fitness (Dunedin, FL) last January. I signed up for personal tra...

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Gym Company and La Fitness Products and Services

Most reviewed product and services
  • Gym Company Membership (42 reviews)
  • Gym Company Customer Care (14 reviews)
  • Gym Company Manager (10 reviews)
  • La Fitness Membership (438 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (128 reviews)