PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Guthy Renker as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Guthy Renker

SkinStore and Guthy Renker Overview

Total reviews 177 526
Company responses 0 0
Issues resolved 3 0

SkinStore and Guthy Renker Consumer Ratings

Rank
270 out of 947 in Cosmetics and Personal Care category
266 out of 947 in Cosmetics and Personal Care category
Customer service
230 in category
No votes
Product or Service Quality
241 in category
No votes
Reliability
199 in category
No votes
Website
217 in category
No votes

SkinStore and Guthy Renker Rating Details

Customer service
1.1 (86 reviews)
No votes
Reviewer's quote

...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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...on the phone with customer service trying to solve this issue. That does not include the previous phone calls I made. Then they offered to refund less shipping charges..

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Product or Service Quality
1.3 (79 reviews)
No votes
Reviewer's quote

I bought a defective product from them. Its been a month, and they show no signs of giving me a refund. ..

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I posted a review and since I didn't glorify their product, they refused to post my comment about Specific Beauty's subscription scam..

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Reliability
1.2 (79 reviews)
No votes
Reviewer's quote

I still have not heard from the SkinStore regarding my refund. This happened in July and since they are not receiving phone calls, it is impossible to reach a representative.

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This seems like fraud. I want to cancel my subscription.Order# 544****

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Website
1.6 (76 reviews)
No votes
Reviewer's quote

So, I canceled the order through the website. I also sent messages to receive confirmation of cancelation because I had a bad feeling that there was also going to be "problems" with that department as well. When I didn't receive a confirmation I initiated a live chat and was told that yes, the...

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...Do not buy anything Proactiv + from them or any products they hide there name by the website but it comes up as Guthy Renker on your bank account..

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SkinStore and Guthy Renker Pros and Cons

Pros
  • Never received product
  • Never recieved promotional items
  • Usually excellent products
  • Most dishonest company i have ever dealt with
  • Product
  • Wife likes products
Cons
  • Customer service staff accusations
  • Customer service non-exsistant
  • Extremely poor service
  • Customer service
  • Charged for product after cancellation that was not received
  • Policies

SkinStore and Guthy Renker Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

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5

Tried to use email contact info to cancel a product order after I discovered what a *** product it was. The email page...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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4.3

I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all...

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SkinStore and Guthy Renker Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

Stay away from this company for any of their products. I ordered both Sheer Coverage and Dr.Perricone, not knowing that...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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1

Don't ever give your account information to this company. I had to cancel my cards to avoid all the additional charges...

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SkinStore and Guthy Renker Latest Reviews

Recent published reviews
No votes

Order #25262****
Please advise why my order being cancelled?

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No votes

I just wanted to know if there is sunscreen in you body concealer or if you can tan thru it

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1

I still have not heard from the SkinStore regarding my refund. This happened in July and since they are not receiving...

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No votes

I was on hold for five minutes and then had to leave a message For someone to call me back.

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SkinStore and Guthy Renker Products and Services

Most reviewed product and services
  • Skinstore Shipping Service (29 reviews)
  • Skinstore Deal (3 reviews)
  • Skinstore Health And Beauty Advertisement (1 review)
  • Guthy Renker Subscription (16 reviews)
  • Guthy Renker Deal (13 reviews)
  • Guthy Renker Shipping Service (3 reviews)