PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Guthy Renker as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Guthy Renker

SkinStore and Guthy Renker Overview

Total reviews 154 526
Company responses 0 0
Issues resolved 2 0

SkinStore and Guthy Renker Consumer Ratings

Rank
243 out of 920 in Cosmetics and Personal Care category
259 out of 920 in Cosmetics and Personal Care category
Customer service
217 in category
194 in category
Product or Service Quality
237 in category
177 in category
Reliability
187 in category
202 in category
Exchange, Refund and Cancellation Policy
172 in category
171 in category

SkinStore and Guthy Renker Rating Details

Customer service
1.1 (75 reviews)
1.2 (100 reviews)
Reviewer's quote

...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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...on the phone with customer service trying to solve this issue. That does not include the previous phone calls I made. Then they offered to refund less shipping charges..

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Product or Service Quality
1.2 (73 reviews)
1.6 (77 reviews)
Reviewer's quote

...When I asked where my products were ( keep in mind they have my $350) they said they would look into it and email. I asked for a time line and they said they didnt know. DO NOT ORDER FROM THIS COMPANY...

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I posted a review and since I didn't glorify their product, they refused to post my comment about Specific Beauty's subscription scam..

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Reliability
1.2 (71 reviews)
1.1 (55 reviews)
Reviewer's quote

My package was delivered to Dallas Texas not to me!! I'm 4 hours from Dallas and I've called them that's where they said it was supposed to be delivered according to label. So skinstore put the wrong address on the item! I dont know what to do now!!!

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This seems like fraud. I want to cancel my subscription.Order# 5441888

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Exchange, Refund and Cancellation Policy
1.2 (68 reviews)
1.2 (59 reviews)
Reviewer's quote

...I want a refund..

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Knowing full well their billing / cancellation practices were sketchy, I intentionally used a temporary credit card number with only enough limit for the first shipment. After receiving the first shipment, I tried to cancel, however could not find cancellation information anywhere. But assumed I'd...

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SkinStore and Guthy Renker Pros and Cons

Pros
  • Never received product
  • Usually excellent products
  • Never recieved promotional items
  • Most dishonest company i have ever dealt with
  • Product
  • Wife likes products
Cons
  • Customer service staff accusations
  • Customer service non-exsistant
  • Them making it difficult for a customer to correct their mistake
  • Customer service
  • Charged for product after cancellation that was not received
  • Policies

SkinStore and Guthy Renker Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

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5

Tried to use email contact info to cancel a product order after I discovered what a *** product it was. The email page...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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4.3

I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all...

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SkinStore and Guthy Renker Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

Stay away from this company for any of their products. I ordered both Sheer Coverage and Dr.Perricone, not knowing that...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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1

Don't ever give your account information to this company. I had to cancel my cards to avoid all the additional charges...

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SkinStore and Guthy Renker Latest Reviews

Recent published reviews
No votes

THIS COMPANY ROBBED ME OF MY MONEY.
I ordered products.
I never received them and NOW they don't want to reimburse me.
A SC...

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No votes

I just wanted to know if there is sunscreen in you body concealer or if you can tan thru it

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1

My package was delivered to Dallas Texas not to me!! I'm 4 hours from Dallas and I've called them that's where they...

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No votes

I was on hold for five minutes and then had to leave a message For someone to call me back.

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SkinStore and Guthy Renker Products and Services

Most reviewed product and services
  • Skinstore Customer Care (32 reviews)
  • Skinstore Shipping Service (28 reviews)
  • Skinstore Website (7 reviews)
  • Guthy Renker Customer Care (29 reviews)
  • Guthy Renker Subscription (16 reviews)
  • Guthy Renker Deal (13 reviews)