PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guthy Renker and SkinStore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guthy Renker
SkinStore

Guthy Renker and SkinStore Overview

Total reviews 526 153
Company responses 0 0
Issues resolved 0 2

Guthy Renker and SkinStore Consumer Ratings

Rank
259 out of 920 in Cosmetics and Personal Care category
243 out of 920 in Cosmetics and Personal Care category
Customer service
194 in category
217 in category
Website
231 in category
199 in category
Product or Service Quality
177 in category
237 in category
Price Affordability
233 in category
183 in category

Guthy Renker and SkinStore Rating Details

Customer service
1.2 (100 reviews)
1.1 (75 reviews)
Reviewer's quote

...on the phone with customer service trying to solve this issue. That does not include the previous phone calls I made. Then they offered to refund less shipping charges..

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...My customer service experience has been less than stellar now that there is a problem. They promise return contact within 24 hours but ask that we allow up to 48 hours due to pandemic issues. It has been over 48 hours...

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Website
1.4 (79 reviews)
1.7 (67 reviews)
Reviewer's quote

...Do not buy anything Proactiv + from them or any products they hide there name by the website but it comes up as Guthy Renker on your bank account..

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...I have read the 14days cancellation return policy for skin store website https://www. skinstore. com/..

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Product or Service Quality
1.6 (77 reviews)
1.2 (73 reviews)
Reviewer's quote

I posted a review and since I didn't glorify their product, they refused to post my comment about Specific Beauty's subscription scam..

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...When I asked where my products were ( keep in mind they have my $350) they said they would look into it and email. I asked for a time line and they said they didnt know. DO NOT ORDER FROM THIS COMPANY...

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Price Affordability
1.4 (74 reviews)
2 (60 reviews)
Reviewer's quote

...$90 more than agreed upon price of $33. 84), but for product I never received. When I complained about this tactic I was told by Jen, their customer service rep, that all the details of the agreement is listed on the invoice and their website...

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...Only after the customer has been baited do they advise the customer they cannot fulfill the order and direct them to purchase some other brand at full price. We strongly recommend that you DO NOT purchase anything from this company!!!! ..

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Guthy Renker and SkinStore Pros and Cons

Pros
  • Most dishonest company i have ever dealt with
  • Product
  • Wife likes products
  • Never received product
  • Usually excellent products
  • Never recieved promotional items
Cons
  • Customer service
  • Charged for product after cancellation that was not received
  • Policies
  • Customer service staff accusations
  • Customer service non-exsistant
  • Them making it difficult for a customer to correct their mistake

Guthy Renker and SkinStore Most Positive Reviews

Top rated reviews
5

Tried to use email contact info to cancel a product order after I discovered what a *** product it was. The email page...

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5

.It said I get 10 dollars of my order didnt see it help

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4.3

I'm disheartend to see so mny negative reviews. I've been a vry satisfied customer for 2+ yrs. Products are all...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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Guthy Renker and SkinStore Most Critical Reviews

Lowest rated reviews
1

Stay away from this company for any of their products. I ordered both Sheer Coverage and Dr.Perricone, not knowing that...

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1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

Don't ever give your account information to this company. I had to cancel my cards to avoid all the additional charges...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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Guthy Renker and SkinStore Latest Reviews

Recent published reviews
No votes

I just wanted to know if there is sunscreen in you body concealer or if you can tan thru it

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1

My package was delivered to Dallas Texas not to me!! I'm 4 hours from Dallas and I've called them that's where they...

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No votes

I was on hold for five minutes and then had to leave a message For someone to call me back.

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1

Did not get my order 233816931 have been trying to get a hold of some one with no results tried on line chat with a...

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Guthy Renker and SkinStore Products and Services

Most reviewed product and services
  • Guthy Renker Customer Care (29 reviews)
  • Guthy Renker Subscription (16 reviews)
  • Guthy Renker Deal (13 reviews)
  • Skinstore Customer Care (32 reviews)
  • Skinstore Shipping Service (28 reviews)
  • Skinstore Website (7 reviews)