PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guthy Renker and SkinStore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guthy Renker
SkinStore

Guthy Renker and SkinStore Overview

Total reviews
518
73
Company responses
0
0
Issues resolved
0
1

Guthy Renker was first mentioned on PissedConsumer on Jan 5, 2008 and since then this brand received 518 reviews. It is 445 reviews more than SkinStore received since Apr 17, 2012.

Guthy Renker and SkinStore Consumer Ratings

Rank
223 out of 1215 in Cosmetics and Personal Care category
225 out of 1215 in Cosmetics and Personal Care category
Customer service
186 in category
210 in category
Staff
185 in category
181 in category
Website
211 in category
172 in category

According to consumer ratings and reviews, Guthy Renker ranks 2 points higher in the Cosmetics and Personal Care category than SkinStore. People gave Guthy Renker 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 239 points higher than the worst rated brand in this category. At the same time, SkinStore was rated 1 stars for Customer service criterion in this category and it is 215 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that SkinStore has a higher rating than SkinStore. Regarding Website criterion, consumers gave Guthy Renker 1.4 stars and it is 50% greater than other in category. SkinStore however was rated 1.7 stars and it is 60% greater than other in category.

Guthy Renker and SkinStore Rating Details

Customer service
1.2 (98 reviews)
1 (41 reviews)
Reviewer's quote

...on the phone with customer service trying to solve this issue. That does not include the previous phone calls I made. Then they offered to refund less shipping charges..

Lori A

...They sent it on to "compliance" although I now do not believe they ever had any intention on providing customer support. They told me that I should have known my skin better than that. They obviously don't want a piece of the thousands that I spend on this stuff a year...

Susan S
Staff
1.2 (85 reviews)
1.2 (36 reviews)
Reviewer's quote

I posted a review and since I didn't glorify their product, they refused to post my comment about Specific Beauty's subscription scam.

Wanda T

Such a lot of back and forth after that because the staff replying to my messages forgot to attach the Returns Form, etc etc. I noted that whoever they had on staff attending to customer's messages, NEVER READS them properly - they appear to just skip through the words and scan for stuff they WANT...

Dava
Website
1.4 (77 reviews)
1.7 (37 reviews)
Reviewer's quote

...Do not buy anything Proactiv + from them or any products they hide there name by the website but it comes up as Guthy Renker on your bank account..

Samaya

Be very careful on their return policy before you place your order! They won't accept return with open boxes. Only purchase from them when you are 100%sure you will be happy with what you want to buy, and you are 100% sure you will never change your mind. Otherwise, never risk your money on this...

DAFANG W

Guthy Renker and SkinStore Pros and Cons

Pros
  • Most dishonest company i have ever dealt with
  • Product
  • Wife likes products
  • Prices
Cons
  • Customer service
  • Charged for product after cancellation that was not received
  • Policies
  • Extremely poor service
  • Misleading information
  • Fraud

Guthy Renker and SkinStore Most Positive Reviews

Top rated reviews
5

Tried to use email contact info to cancel a product order after I discovered what a *** product it was. The email page...

No votes

Guthy Renker and SkinStore Most Critical Reviews

Lowest rated reviews
1

Stay away from this company for any of their products. I ordered both Sheer Coverage and Dr.Perricone, not knowing that...

1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

Guthy Renker and SkinStore Latest Reviews

Recent published reviews
1.8

Ordered a trial of Perricone's plasma-D kit via a Guthy Renker promotion. Knowing full well their billing /...

Read all 518 reviews

Just had a question about order. Change your name from pissed consumer-not very classy. Just a suggestion

Read all 73 reviews

Guthy Renker and SkinStore Products and Services

Most reviewed product and services
  • Guthy Renker Customer Care (29 reviews)
  • Guthy Renker Subscription (14 reviews)
  • Guthy Renker Deal (13 reviews)
  • Skinstore Customer Care (24 reviews)
  • Skinstore Shipping Service (23 reviews)
  • Skinstore Website (2 reviews)