PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guthy Renker and Keranique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guthy Renker
Keranique

Guthy Renker and Keranique Overview

Total reviews
518
1217
Company responses
0
0
Issues resolved
0
5

Keranique was first mentioned on PissedConsumer on Aug 12, 2011 and since then this brand received 1217 reviews. It is 699 reviews more than Guthy Renker received since Jan 5, 2008.

Guthy Renker and Keranique Consumer Ratings

Rank
223 out of 1214 in Cosmetics and Personal Care category
210 out of 1214 in Cosmetics and Personal Care category
Customer service
186 in category
128 in category
Staff
184 in category
132 in category
Website
211 in category
175 in category

According to consumer ratings and reviews, Keranique ranks 13 points higher in the Cosmetics and Personal Care category than Guthy Renker. People gave Guthy Renker 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 239 points higher than the worst rated brand in this category. At the same time, Keranique was rated 1.5 stars for Customer service criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Keranique has a higher rating than Guthy Renker. Regarding Website criterion, consumers gave Guthy Renker 1.4 stars and it is 50% greater than other in category. Keranique however was rated 1.7 stars and it is 59% greater than other in category.

Guthy Renker and Keranique Rating Details

Customer service
1.2 (98 reviews)
1.5 (399 reviews)
Reviewer's quote

...on the phone with customer service trying to solve this issue. That does not include the previous phone calls I made. Then they offered to refund less shipping charges..

Lori A

...I called the customer service number to complain but nothing was resolved..

PissedConsumer1684864
Staff
1.2 (85 reviews)
1.5 (338 reviews)
Reviewer's quote

I posted a review and since I didn't glorify their product, they refused to post my comment about Specific Beauty's subscription scam.

Wanda T

... on-line how to use the product effectively to find it had scathing reviews mainly about people being billed hundreds of dollars for free trials and rude call staff. I looked up my email from Keranique and got the 1800-826-871 service number and spoke to Alexander. He said the line was bad and it kept going silent - good try but no cigar...

Reyna
Website
1.4 (77 reviews)
1.7 (346 reviews)
Reviewer's quote

...Do not buy anything Proactiv + from them or any products they hide there name by the website but it comes up as Guthy Renker on your bank account..

Samaya

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

gale o

Guthy Renker and Keranique Pros and Cons

Pros
  • Most dishonest company i have ever dealt with
  • Product
  • Wife likes products
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
Cons
  • Customer service
  • Charged for product after cancellation that was not received
  • Policies
  • Terrible customer service
  • Price
  • Manipulative

Guthy Renker and Keranique Most Positive Reviews

Top rated reviews
5

Tried to use email contact info to cancel a product order after I discovered what a *** product it was. The email page...

5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

Guthy Renker and Keranique Most Critical Reviews

Lowest rated reviews
1

Stay away from this company for any of their products. I ordered both Sheer Coverage and Dr.Perricone, not knowing that...

1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

Guthy Renker and Keranique Latest Reviews

Recent published reviews
1.8

Ordered a trial of Perricone's plasma-D kit via a Guthy Renker promotion. Knowing full well their billing /...

Read all 518 reviews
1

I got the run around with their company. I want you to cancel any and all future orders. I ,am also notifying the bank...

Read all 1217 reviews

Guthy Renker and Keranique Products and Services

Most reviewed product and services
  • Guthy Renker Customer Care (29 reviews)
  • Guthy Renker Subscription (14 reviews)
  • Guthy Renker Deal (13 reviews)
  • Keranique Free Trial (268 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (88 reviews)