PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harrahs and Gun Lake Casino as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harrahs
Gun Lake Casino

Harrahs and Gun Lake Casino Overview

Total reviews 288 46
Company responses 0 0
Issues resolved 1 1

Harrahs and Gun Lake Casino Consumer Ratings

Rank
79 out of 654 in Entertainment category
52 out of 214 in Gambling and Lotto category
Customer service
64 in category
30 in category
Website
67 in category
36 in category
Diversity of Products or Services
78 in category
40 in category
Discounts and Special Offers
50 in category
40 in category

Harrahs and Gun Lake Casino Rating Details

Customer service
1.8 (143 reviews)
1.7 (19 reviews)
Reviewer's quote

I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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...The drink service after paying $150 was 15 minutes of dry drinks. I asked for water after $150 and no water. I had dirty dishes for 20 minutes after $150...

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Website
2.4 (126 reviews)
2.1 (15 reviews)
Reviewer's quote

...The website needs work as well, for I couldnt check anything about my stay because the confirmation wouldnt register on there. Im very disappointed across the board..

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I was playing the go fish slot, I love it until yesterday, I got the boot 7 times, this is not normal.

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Diversity of Products or Services
2.1 (112 reviews)
1.6 (17 reviews)
Reviewer's quote

We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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People stealing other staffs job

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Discounts and Special Offers
2.1 (106 reviews)
1.6 (16 reviews)
Reviewer's quote

We checked out on Monday and I left my good chains on the counter . I just woke up at 4 in the morning and realized they were missing . Looked through my house only place I took them off was at the hotel room.

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I went to gun Lake as I walked in the door I was clearly informed that there was 60 minutes left of playtime they came up to me during that 60 minutes three times to switch out the machines mind you each time I was winning after they walked away The machines were no longer winning so I moved to a...

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Harrahs and Gun Lake Casino Pros and Cons

Pros
  • Housekeeping
  • Clean
  • Stacy was a great server
  • Sand hill cafe
  • Restrooms
  • Harvest buffet
Cons
  • Slot payouts
  • Over priced
  • Nasty rude help
  • Latest experience i had at gun lake casino
  • You get treated like crap
  • Flies

Harrahs and Gun Lake Casino Most Positive Reviews

Top rated reviews
5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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4.1

May 17, 2018, I went to Gun Lake Casino to play Blackjack. Up until that day I thought a great deal of Gun Lake Casino...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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3.3

I was playing the go fish slot, I love it until yesterday, I got the boot 7 times, this is not normal.

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Harrahs and Gun Lake Casino Most Critical Reviews

Lowest rated reviews
1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

That place sucks. I am so tired. Of losing. Money thare.i well try my dame it's to go after theam .and I hope every...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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1

My wife and I have been in the Grand Rapids area for a little more then 4 years, we have been to every casino within...

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Harrahs and Gun Lake Casino Latest Reviews

Recent published reviews
1

My husbands ex works there and just because shes a jealous vindictive *** we can no longer go to harrahs . She even...

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1

I went to gun Lake as I walked in the door I was clearly informed that there was 60 minutes left of playtime they came...

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5

We checked out on Monday and I left my good chains on the counter . I just woke up at 4 in the morning and realized...

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1

Please read this !!! I have never been to this casino and was super resistant not to go because of what I have heard. An...

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Harrahs and Gun Lake Casino Products and Services

Most reviewed product and services
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)
  • Harrahs Room Booking (7 reviews)
  • Gun Lake Casino Casino Game (6 reviews)
  • Gun Lake Casino Valet Parking (2 reviews)
  • Gun Lake Casino Commercial (1 review)