PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gun Lake Casino and Harrahs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gun Lake Casino
Harrahs

Gun Lake Casino and Harrahs Overview

Total reviews 44 285
Company responses 0 0
Issues resolved 1 1

Gun Lake Casino and Harrahs Consumer Ratings

Rank
45 out of 210 in Gambling and Lotto category
76 out of 655 in Entertainment category
Customer service
27 in category
63 in category
Value for money
28 in category
68 in category
Product or Service Quality
28 in category
64 in category
Diversity of Products or Services
37 in category
80 in category

Gun Lake Casino and Harrahs Rating Details

Customer service
1.7 (18 reviews)
1.7 (140 reviews)
Reviewer's quote

I was playing the go fish slot, I love it until yesterday, I got the boot 7 times, this is not normal.

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I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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Value for money
1.5 (17 reviews)
2 (93 reviews)
Reviewer's quote

Everytime I go there I lose my money the dealers have nasty attitudes the whole place is a scam they only let who they want win I've been comeing to gunlake for years and unfortunately I don't ever wanna return horrible pay outs u will leave with 0 I promise you :..

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Becuz yall haven't gave my money back fron my reservation and i have a 10 hold on my card i used at the gift shop..

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Product or Service Quality
1.8 (16 reviews)
1.9 (103 reviews)
Reviewer's quote

...hot at all,not Alot of selection reminded me of a hospital cafeteria also were Alot of flies around and on food! I was very displeased with your buffet and quality, also the coffee was so strong I could not drink it! I hope you improve on these things and especially the problem with the...

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...A food court with fast food like you find in your local mall or a turnpike service plaza. very trashy and over priced. $15...

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Diversity of Products or Services
1.6 (16 reviews)
2 (109 reviews)
Reviewer's quote

People stealing other staffs job

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We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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Gun Lake Casino and Harrahs Pros and Cons

Pros
  • Sand hill cafe
  • Restrooms
  • Harvest buffet
  • Housekeeping
  • Clean
  • Stacy was a great server
Cons
  • Latest experience i had at gun lake casino
  • You get treated like crap
  • Flies
  • Slot payouts
  • Over priced
  • Nasty rude help

Gun Lake Casino and Harrahs Most Positive Reviews

Top rated reviews
4.1

May 17, 2018, I went to Gun Lake Casino to play Blackjack. Up until that day I thought a great deal of Gun Lake Casino...

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5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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3.3

I was playing the go fish slot, I love it until yesterday, I got the boot 7 times, this is not normal.

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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Gun Lake Casino and Harrahs Most Critical Reviews

Lowest rated reviews
1

That place sucks. I am so tired. Of losing. Money thare.i well try my dame it's to go after theam .and I hope every...

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1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

My wife and I have been in the Grand Rapids area for a little more then 4 years, we have been to every casino within...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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Gun Lake Casino and Harrahs Latest Reviews

Recent published reviews
No votes

Mississippi stud.....since caronavirus I have noticed a trend after the reopening. Easy to spot with hours of play ,6...

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No votes

Priceline charged me for a Resort Fee and hotel also charged me a Resort Fee!
Contacted Priceline !!NO RESPONSE

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No votes

Automated voice respond, not a person available apparently

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No votes

Was charged an additional resort fee from the hotel, after Priceline had charged me prior. Contacted Priceline was...

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Gun Lake Casino and Harrahs Products and Services

Most reviewed product and services
  • Gun Lake Casino Casino Game (6 reviews)
  • Gun Lake Casino Customer Care (5 reviews)
  • Gun Lake Casino Valet Parking (2 reviews)
  • Harrahs Customer Care (33 reviews)
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)