PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gumroad and Reverbnation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gumroad
Reverbnation

Gumroad and Reverbnation Overview

Total reviews
71
175
Company responses
0
0
Issues resolved
1
2

Reverbnation was first mentioned on PissedConsumer on Jun 10, 2014 and since then this brand received 175 reviews. It is 104 reviews more than Gumroad received since Jan 29, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gumroad customer support team and Reverbnation customer service.

Gumroad and Reverbnation Consumer Ratings

Rank
100 out of 431 in Auctions and Marketplaces category
16 out of 279 in PR and Marketing category
Customer service
80 in category
18 in category
Website
89 in category
27 in category
Exchange, Refund and Cancellation Policy
38 in category
13 in category

Gumroad and Reverbnation Rating Details

Customer service
1.2 (40 reviews)
2.1 (41 reviews)
Reviewer's quote

...I work in customer service, and I am appalled at not only the delay of a month and a half (my most recent sale came a couple weeks after my last sale on the launch product), but the complete lack of acknowledgement and apology for it..

PissedConsumer1748076

I just got charged for a premium service I never subscribed to. There is no easy access to info on contacting them for a refund and the fact that their policies are refund-unfriendly makes it obvious that they are just about getting your money and not offering undeniably valuable services..

Natoya
Website
1.7 (34 reviews)
2.8 (43 reviews)
Reviewer's quote

...I went through the website and paid a minimal fee. I captured the files hoping to use it on Mac pro in MS Word. A screen came up asking if wanted to download all the files or use it directly from the site...

Phoenix

I am Georgiana Montgomery-Brooks (AKA, GIGI BROOKS) Superstar of legal USA REVERBNATION official website in Boulder, CO. : www. reverbnation...

PissedConsumer1411793
Exchange, Refund and Cancellation Policy
1.6 (31 reviews)
2.3 (41 reviews)
Reviewer's quote

...No refund gumroad is a scam. Stay away from them, customer support does not care to help you if something goes wrong..

Leslie f

...I would like a full refund for every month the fee has been taken from my account because I haven't used any of the services I've been paying for without my knowledge..

Kenedee

Gumroad and Reverbnation Pros and Cons

Pros
  • Quick refunds for customers
  • Platform and payment
  • Easy to use interface
  • Official website
  • Music sharing
  • I use to like the way they displayed & distributed my music
Cons
  • Customer service
  • Unreasonable service
  • No response
  • Steal money without permission
  • No understanding customer support
  • It is unconscionable to allow such theft

Gumroad and Reverbnation Most Positive Reviews

Top rated reviews
5

Same issue with me. I spent many hours setting up Gumroad as we sell document translations that we have copyright to and...

5

i didnt subscribe to your 20$ monthy thing and it took money out of my account and now my account is negative i would...

Gumroad and Reverbnation Most Critical Reviews

Lowest rated reviews
1

Ok, so I never remember creating an account. I DEFINITELY do not remember giving them my credit card information. I...

1

Andrew Watts of Reverb Nation slandered me. I wrote a COMICAL PARODY of a song. This is legal under fair use laws. Despi...

Gumroad and Reverbnation Latest Reviews

Recent published reviews
1

I had a limited-run product available for pre-order in November 2019. I did around $100 in sales before fees, and I made...

Read all 71 reviews
4.7

My songs are being credited to artists that are not me. I want to resolve this by having my own artist profiles being...

Read all 175 reviews

Gumroad and Reverbnation Products and Services

Most reviewed product and services
  • Gumroad Account (24 reviews)
  • Gumroad Customer Care (14 reviews)
  • Gumroad Website (8 reviews)
  • Reverbnation Account (33 reviews)
  • Reverbnation Customer Care (10 reviews)
  • Reverbnation Music Promotion Service (5 reviews)