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Guitar Center

Shopping
  • 0 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $338 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Leaving the store 1
  • That noone got hurt 1

Customers don't like

  • Customer service3
  • Poor service and inadequate service personnel2
  • Replacement plans are not1
  • Trade in policy1
  • Told it s almost my fault not theirs1
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Zzounds Music

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 2 TOTAL REVIEWS
  • $1.4K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Website
Diversity of Products or Services
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Products by Zzounds Music

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous

I have purchased many times from both companies.I would say hands down, ZZOUNDS is way better.

I will NEVER purchase from Guitar Center. Had two instances where I purchased something online from Guitar Center. They charged my card, I got email confirmation, yet, never received item. When I called it inquire, GC said the item was sold and no longer available.

I had to call them to find out what happened and had to ask for my money back. Guitar a Center also declined righting a wrong and refused to offer another item at the price I purchased them at.

Another thing, ZZOUNDS has the play as you pay program. Just about everyone qualifies to use this program. It is great.

Select the item, they send it to you and you make payments interest free. Regarding Guitar Center, they only offer a GC credit card which nobody I've ever known gets approved, you must need a 900 fico score and then, its high interest.

Selection is better at ZZOUNDS too. Guitar Center lists items for sale they don't have. Fact.

I've have never had a problem with ZZOUNDS. Whatever I order gets shipped immediately, promptly , usually receive in two days.

Lastly, Guitar Center most likely won't be around much longer.

Mismanagenet , customer service corporate Bots who are programmed to spit out scripted response/replies who refuse to resolve issues will be their downfall.We've all heard the rumors.

So, ZZOUNDS over GC.