PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Zzounds Music as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Zzounds Music

Guitar Center and Zzounds Music Overview

Total reviews
109
5
Company responses
8
0
Issues resolved
0
0

Guitar Center and Zzounds Music Consumer Ratings

Rank
26 out of 199 in Music stores category
44 out of 199 in Music stores category
Customer service
20 in category
40 in category
Website
23 in category
42 in category
Product or Service Quality
23 in category
42 in category
Exchange, Refund and Cancellation Policy
23 in category
40 in category

Guitar Center and Zzounds Music Rating Details

Customer service
1.3 (49 reviews)
1 (2 reviews)
Reviewer's quote

A week ago I was charged for the same product I was charged for originally! I called them to let the customer service know I no longer want the product and I want my refund. It has been a week and here I am again on hold for a call that supposedly was dropped! Guitar Center you really should make...

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No phone number to talk to someone!!!

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Website
2.1 (39 reviews)
1 (1 review)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

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I bought a blemished guitar from Zzounds, a Gibson Electric guitar that was to have a couple small scratches. When I received it there was more than a couple scratches. On the back of the neck was a dent where the neck met the guitar stand. I called them back and paid another $206 and they would...

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Product or Service Quality
1.6 (38 reviews)
1 (1 review)
Reviewer's quote

...Called customer service and each time after being on hold 15 minutes I get disconnected. Need to know if GC has gone bankrupt so I can start the process of contacting AG to claim damages in suits..

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No items

Exchange, Refund and Cancellation Policy
1.1 (37 reviews)
1 (1 review)
Reviewer's quote

...At this point I know I'm done with this guitar and sending it back for a refund. I don't want a replacement because I can see how much they care about properly packing a $1,600 guitar. After a few calls and emails I get authorization to return the guitar through UPS...

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No items

Guitar Center and Zzounds Music Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Gear
No votes
Cons
  • Customer service
  • Company taking advantage of the consumer
  • Poor service and inadequate service personnel
No votes

Guitar Center and Zzounds Music Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

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No votes
5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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No votes

Guitar Center and Zzounds Music Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

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1

I bought a blemished guitar from Zzounds, a Gibson Electric guitar that was to have a couple small scratches. When I...

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1

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would...

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1

No phone number to talk to someone!!!

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Guitar Center and Zzounds Music Latest Reviews

Recent published reviews
1.8

Looking to purchase guitar, wanted to buy locally. I called JARED at GUITAR CENTER (GC). I stated that I had done...

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No votes

Zzounds has always been a reputable, quality resource for musical instruments. Their payment plan and price beating has...

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1

I ordered a limited edition Gibson Les Paul studio model from Guitar Center online. This was an exclusive model not avai...

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No votes

Gave me the number of someone else who may help my situation

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Guitar Center and Zzounds Music Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (9 reviews)
  • Guitar Center Trade-in (2 reviews)