PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
WalMart

Guitar Center and WalMart Overview

Total reviews
115
9295
Company responses
8
1
Issues resolved
0
82

Guitar Center and WalMart Consumer Ratings

Rank
30 out of 200 in Music stores category
65 out of 332 in Supermarkets and Malls category
Customer service
20 in category
58 in category
Product or Service Quality
25 in category
54 in category
Website
25 in category
49 in category
Exchange, Refund and Cancellation Policy
26 in category
42 in category

Guitar Center and WalMart Rating Details

Customer service
1.4 (52 reviews)
1.6 (3030 reviews)
Reviewer's quote

...But there does seem to be a clear pattern with GC customer service simply not giving a fcare and purposely lieing. Looking at their stock and reading financial reports shows guitar center will be bankrupt in the near future..

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...STILL, WON'T GET THE COMPUTER THEY SAY THEY HAVE TO REFUND THE MONEY TO THE PERSON THAT PLACED THE ORDER!!!! AND I REALLY NEED THAT COMPUTER!!! THE WORST CUSTOMER SERVICE I'VE EVER HAD!!! MY CHILDREN AND I WILL NEVER ORDER FROM WALMART. COM AGAIN!!! ON TOP OF THAT I GET $40. 00 EVERY THREE MONTHS FROM MY INSURANCE COMPANY IT HAS TO COME FROM...

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Product or Service Quality
1.7 (42 reviews)
2.1 (2455 reviews)
Reviewer's quote

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst the employees. So their main branch refused to lift the ban on me being able to pick it up, right now at the UPS it is at...

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...So i cant tip delivery person wich is so sad! System wont complete order so you cant tip and no custoner service peopke can help?..

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Website
2.1 (42 reviews)
2.4 (2661 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

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Can't get through on your messed up website in order to leave a tip for the delivery. He should not have to wait. What is going on????? The order was for groceries..

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Exchange, Refund and Cancellation Policy
1.1 (40 reviews)
2.3 (2483 reviews)
Reviewer's quote

...At this point I know I'm done with this guitar and sending it back for a refund. I don't want a replacement because I can see how much they care about properly packing a $1,600 guitar. After a few calls and emails I get authorization to return the guitar through UPS...

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...I finally got it sent and am hoping for a good outcome and receive refund as promised . I am very disappointed that Walmart is dealing with these companies that represent theIr products in such a deceiving manner..

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Guitar Center and WalMart Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Gear
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Company taking advantage of the consumer
  • Poor service and inadequate service personnel
  • Customer service
  • Service
  • Management

Guitar Center and WalMart Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Guitar Center and WalMart Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Guitar Center and WalMart Latest Reviews

Recent published reviews
3.4

my epiphone hummingbird, split on an angle at the top of the guitar tuning area. Its split at an angle before the top fr...

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3.4

This is second time i had issue no one ever fixes. So i cant tip delivery person wich is so sad! System wont complete...

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2

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst...

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1

I ordered 6 bottles of Mr &;;;;;;;; Mrs Ts Bloody Mary mix & got only 1.
I paid f...

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Guitar Center and WalMart Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (9 reviews)
  • Guitar Center Website (2 reviews)
  • Walmart Customer Care (817 reviews)
  • Walmart Manager (547 reviews)
  • Walmart Cashier (431 reviews)