PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Sweetwater as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Sweetwater

Guitar Center and Sweetwater Overview

Total reviews
98
2
Company responses
8
0
Issues resolved
0
0

Guitar Center was first mentioned on PissedConsumer on Aug 28, 2008 and since then this brand received 98 reviews. It is 96 reviews more than Sweetwater received since Oct 29, 2018.

Guitar Center and Sweetwater Consumer Ratings

Rank
20 out of 242 in Music stores category
37 out of 242 in Music stores category
Customer service
16 in category
36 in category
Staff
20 in category
34 in category
Exchange, Refund and Cancellation Policy
19 in category
35 in category

According to consumer ratings and reviews, Guitar Center ranks 17 points higher in the Music stores category than Sweetwater. People gave Guitar Center 1.3 stars for Customer service criterion in Music stores category and it is 24 points higher than the worst rated brand in this category. At the same time, Sweetwater was rated 1 stars for Customer service criterion in this category and it is 4 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Guitar Center has a higher rating than Sweetwater. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Guitar Center 1.1 stars and it is 53% greater than other in category. Sweetwater however was rated 1 stars and it is 85% worse than other in category.

Guitar Center and Sweetwater Rating Details

Customer service
1.3 (45 reviews)
1 (1 review)
Reviewer's quote

...Every time I go in, their main focus is my satisfaction as a Guitar Center customer. Actually, the entire staff at GC Fountain Valley are great, but these two associates are the cream of the crop!..

Max K

I bought a set of recording monitors and when I got them I opened the packing box and the speaker box was cut open at the front of the box with a blade, right over the front of the speakers - they replaced the order - then I bought my first every new guitar, martin dsr2, I was so excited but when...

Steve A
Staff
1.2 (37 reviews)
1 (1 review)
Reviewer's quote

...I wonder when they're gonna shut this store down cause the staff acts like they are not going to be there long so why try. So why Buy. I just go to play on there stuff now..

PissedConsumer1001134

No items

Exchange, Refund and Cancellation Policy
1.1 (34 reviews)
1 (1 review)
Reviewer's quote

I ordered a BOSS Super overdrive SD-1 effects pedal online. I received a confirmation email but just a few hours later I received another email informing me that my order was canceled. My card was charged for an order that was canceled. Horrible online service.

Lesley C

No items

Guitar Center and Sweetwater Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Ease of placing an order
No votes
Cons
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer
  • Being blamed for the defect they sold as new

Guitar Center and Sweetwater Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

No votes

Guitar Center and Sweetwater Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

1

I bought a set of recording monitors and when I got them I opened the packing box and the speaker box was cut open at...

Guitar Center and Sweetwater Latest Reviews

Recent published reviews
1

I purchased a Apple Mac mini 7 in 2018 and was sold a version from 2014!!! This means that my 2 year old systems was...

Read all 98 reviews

Sweetwater is generally a very good company. Their quick shipping and personal communication are excellent ; any issues...

Read all 2 reviews

Guitar Center and Sweetwater Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (8 reviews)
  • Guitar Center Trade-in (2 reviews)