PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Sweetwater as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Sweetwater

Guitar Center and Sweetwater Overview

Total reviews
115
4
Company responses
8
0
Issues resolved
0
0

Guitar Center and Sweetwater Consumer Ratings

Rank
30 out of 200 in Music stores category
11 out of 200 in Music stores category
Customer service
20 in category
44 in category
Product or Service Quality
25 in category
11 in category
Website
25 in category
23 in category
Exchange, Refund and Cancellation Policy
26 in category
8 in category

Guitar Center and Sweetwater Rating Details

Customer service
1.4 (52 reviews)
1 (2 reviews)
Reviewer's quote

...But there does seem to be a clear pattern with GC customer service simply not giving a fcare and purposely lieing. Looking at their stock and reading financial reports shows guitar center will be bankrupt in the near future..

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I've bought a lot of gear from Sweetwater, over the years. But as of today, I got rid of my Sweetwater card. Because, of your rude sells engineer, that cost you over a thousand dollars in sells today. Whose name is Jozy Franco. That, I planned on buying today with my Sweetwater card. That I have up...

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Product or Service Quality
1.7 (42 reviews)
3 (3 reviews)
Reviewer's quote

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst the employees. So their main branch refused to lift the ban on me being able to pick it up, right now at the UPS it is at...

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...Unhappy with Amazons service totally..

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Website
2.1 (42 reviews)
2.3 (3 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

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I bought a set of recording monitors and when I got them I opened the packing box and the speaker box was cut open at the front of the box with a blade, right over the front of the speakers - they replaced the order - then I bought my first every new guitar, martin dsr2, I was so excited but when...

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Exchange, Refund and Cancellation Policy
1.1 (40 reviews)
2.5 (2 reviews)
Reviewer's quote

...At this point I know I'm done with this guitar and sending it back for a refund. I don't want a replacement because I can see how much they care about properly packing a $1,600 guitar. After a few calls and emails I get authorization to return the guitar through UPS...

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No items

Guitar Center and Sweetwater Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Gear
  • Good price and some good discounts
Cons
  • Customer service
  • Company taking advantage of the consumer
  • Poor service and inadequate service personnel
  • Very unprofessional
  • Rudeness of sells staff
  • Jozy franco

Guitar Center and Sweetwater Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

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5

Got overcharged by Amazon. Got some of the money refunded. Havent yet received the rest and dont think I ever will....

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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No votes

Guitar Center and Sweetwater Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

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1

I bought a set of recording monitors and when I got them I opened the packing box and the speaker box was cut open at...

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1

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would...

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1.8

I've bought a lot of gear from Sweetwater, over the years. But as of today, I got rid of my Sweetwater card. Because,...

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Guitar Center and Sweetwater Latest Reviews

Recent published reviews
3.4

my epiphone hummingbird, split on an angle at the top of the guitar tuning area. Its split at an angle before the top fr...

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No votes

Sweetwater is generally a very good company. Their quick shipping and personal communication are excellent ; any issues...

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2

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst...

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No votes

Guitar Center and Sweetwater Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (9 reviews)
  • Guitar Center Website (2 reviews)