PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Sam Ash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Sam Ash

Guitar Center and Sam Ash Overview

Total reviews 195 70
Company responses 8 0
Issues resolved 1 1

Guitar Center and Sam Ash Consumer Ratings

Rank
70 out of 495 in Music stores category
68 out of 495 in Music stores category
Customer service
66 in category
68 in category
Product or Service Quality
68 in category
74 in category
Website
61 in category
60 in category
Exchange, Refund and Cancellation Policy
66 in category
55 in category

Guitar Center and Sam Ash Rating Details

Customer service
1.4
(94 reviews)
1.3
(38 reviews)
Reviewer's quote

...Customer Service agent did not help in the least. I have contacted my bank to refute the charge and reverse the amount paid. They can send me a USP pick-up and I'll send this, to be kind, lower value unit, back to them exactly as I received it...

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...They are a trash company with trash customer service never order from Sam Ash Sam Ash sucks..

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Product or Service Quality
1.9
(79 reviews)
1.6
(25 reviews)
Reviewer's quote

At any rate my experience still ongoing is the worst service i have ever recieved at a guitar center in my 45 years. Rude and disrespectfull borderline bullying me to take their lame *** attempt and like it. Well i have no choice but to go back in to the store to see if i can get the new refund...

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...same thing only this time they did a back and forth and it was on the second order that they kept the money without fulfilling an order and their customer service (online chat) told me to call and I ended up on hold for 20 min before getting someone. Only to be told yeah its a glitch in our system but theres...

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Website
2.2
(77 reviews)
2.3
(24 reviews)
Reviewer's quote

...My daughter had a talent show at her school so I bought her a new drum set on your website. I placed the order on 4/18/22. You guys decided to ship the two boxes for the drum set separately, not only separately but with two different companies, UPS and FedEx...

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2) Make the website accept lost userID like it does lost password 3) Don't allow strangers who can guess a persons user ID might be their first and last name to change their password. Make it so a person has to accept the password change in their email address before it changes. Your changes it as...

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Exchange, Refund and Cancellation Policy
1.6
(74 reviews)
1.9
(24 reviews)
Reviewer's quote

When we returned the item for exchange at another store, they refunded the item onto the institutional credit card and asked us to create another charge for the replacement. We had to pay for the replacement out of personal funds in order to leave. Customer service blamed the store managers and...

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...Their policy is to have you contact the seller first. So I did and Sam Ash personnel were very rude and wouldn't acknowledge that they sent the wrong product and wouldn't provide a return shipping label. I even talked to a manager and he was the worst...

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Guitar Center and Sam Ash Pros and Cons

Pros
  • Leaving the store
  • Variety
  • Nice people
  • Products diversity
  • Cons only
  • So far both my emails were ignored
Cons
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer
  • Customer service
  • Will take money without verifying availablity
  • This was a simple refund

Guitar Center and Sam Ash Most Positive Reviews

Top rated reviews
5

Took a week to get a promised 10% off due to computer glitches. But compensated for the wait. All good.

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5

I bought a pair of JJ EL84 Preamp tubes to try out on my amp as we're all searching for that perfect tone. Come to find...

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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4.1

I am forwarding the email confirmation from FedEx regarding the damage that was incurred during shipping the Michael...

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Guitar Center and Sam Ash Most Critical Reviews

Lowest rated reviews
1

Earlier today, while driving home from Best Buy in Braintree MA, I decided to stop at your store. When I left the Army d...

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1

Ordered a drum set from Amazon fulfilled by Sam Ash. Wish I had never done it. They shipped two of some parts and...

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1

Avoid online GC / Musicians Friend at all costs. They will claim they shipped you items you didn't even order. And just...

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1

I was needing information about Focusrite recorders. The guy spoke to me in a humiliating mode, treating my questions...

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Guitar Center and Sam Ash Latest Reviews

Recent published reviews
2.3

They lost part of my order that I can't lie I was pretty excited to get, first thing the rep leads with (and honestly...

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1

As soon as I opened the box I knew they had sent the wrong guitar. I took pictures and attempted to contact Reverb whom...

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No votes

Hi! I recently ordered a guitar and received an email saying it has shipped but when I track it-it says it hasn't...

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1.9

.I checked out two Sam ash websites in Orlando that are closest to me. Each site had different inventory and yet have...

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