PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Sam Ash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Sam Ash

Guitar Center and Sam Ash Overview

Total reviews
98
57
Company responses
8
0
Issues resolved
0
1

Guitar Center was first mentioned on PissedConsumer on Aug 28, 2008 and since then this brand received 98 reviews. It is 41 reviews more than Sam Ash received since Jun 6, 2008.

Guitar Center and Sam Ash Consumer Ratings

Rank
20 out of 242 in Music stores category
18 out of 242 in Music stores category
Customer service
16 in category
17 in category
Staff
20 in category
17 in category
Website
20 in category
14 in category

According to consumer ratings and reviews, Sam Ash ranks 2 points higher in the Music stores category than Guitar Center. People gave Guitar Center 1.3 stars for Customer service criterion in Music stores category and it is 24 points higher than the worst rated brand in this category. At the same time, Sam Ash was rated 1.3 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sam Ash has a higher rating than Guitar Center. Regarding Website criterion, consumers gave Guitar Center 2.1 stars and it is 48% worse than other in category. Sam Ash however was rated 2.6 stars and it is 65% greater than other in category.

Guitar Center and Sam Ash Rating Details

Customer service
1.3 (45 reviews)
1.3 (27 reviews)
Reviewer's quote

...Every time I go in, their main focus is my satisfaction as a Guitar Center customer. Actually, the entire staff at GC Fountain Valley are great, but these two associates are the cream of the crop!..

Max K

Complaints about 1-800 number customer service Customers ***** of *****, FL order number ****** I am NOT a time-waster or high-maintenance. I had one very understandable question because you sell an item but not what goes with it to make it function. Then I immediately called back and had a quick...

PissedConsumer1362076
Staff
1.2 (37 reviews)
1.5 (18 reviews)
Reviewer's quote

...I wonder when they're gonna shut this store down cause the staff acts like they are not going to be there long so why try. So why Buy. I just go to play on there stuff now..

PissedConsumer1001134

...The sales staff work on commission -- if they don't make their commission consistently they will be fired, no questions asked. If they treat customers rudely they may get 1 warning, or just be fired. If they don't hussle they will be fired...

Rabbi S
Website
2.1 (36 reviews)
2.6 (15 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

Emily D

Seeing how I had received 2 of the same guitars with similar issues, I opted for another model, unfortunately almost every item on their website is on back order? I waited for a week for the customer service rep to reply, to no avail. I emailed several times, nothing. I finally called and was told...

PissedConsumer1093128

Guitar Center and Sam Ash Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Ease of placing an order
  • Products diversity
  • General service
Cons
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer
  • Customer service
  • This was a simple refund
  • Still waiting for over a month for replacement guitar

Guitar Center and Sam Ash Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

5

I bought a pair of JJ EL84 Preamp tubes to try out on my amp as we're all searching for that perfect tone. Come to find...

Guitar Center and Sam Ash Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

1

I bought an amp through the Sam ash website and asked to deliver it to the Sam Ash store dolphin mall, since I am an int...

Guitar Center and Sam Ash Latest Reviews

Recent published reviews
1

I purchased a Apple Mac mini 7 in 2018 and was sold a version from 2014!!! This means that my 2 year old systems was...

Read all 98 reviews
1

Was at Sam Ash @ Lyndhurst, Ohio talking to a salesman who was very nice. I was planning to get a Boss Katana - 100 and...

Read all 57 reviews

Guitar Center and Sam Ash Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (8 reviews)
  • Guitar Center Trade-in (2 reviews)
  • Sam Ash Shipping Service (2 reviews)
  • Sam Ash Sales Representative (2 reviews)
  • Sam Ash Customer Care (2 reviews)