PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Sam Ash as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Sam Ash

Guitar Center and Sam Ash Overview

Total reviews
115
59
Company responses
8
0
Issues resolved
0
1

Guitar Center and Sam Ash Consumer Ratings

Rank
30 out of 200 in Music stores category
28 out of 200 in Music stores category
Customer service
20 in category
21 in category
Product or Service Quality
25 in category
24 in category
Website
25 in category
20 in category
Exchange, Refund and Cancellation Policy
26 in category
15 in category

Guitar Center and Sam Ash Rating Details

Customer service
1.4 (52 reviews)
1.3 (29 reviews)
Reviewer's quote

...But there does seem to be a clear pattern with GC customer service simply not giving a fcare and purposely lieing. Looking at their stock and reading financial reports shows guitar center will be bankrupt in the near future..

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...I called customer service and was on hold for 22 minutes, then disconnected. Now I've been on hold 28 minutes. The total hold time is creeping up toward 1 hour..

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Product or Service Quality
1.7 (42 reviews)
1.7 (17 reviews)
Reviewer's quote

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst the employees. So their main branch refused to lift the ban on me being able to pick it up, right now at the UPS it is at...

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Complaints about 1-800 number customer service Customers ***** of *****, FL order number ****** I am NOT a time-waster or high-maintenance. I had one very understandable question because you sell an item but not what goes with it to make it function. Then I immediately called back and had a quick...

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Website
2.1 (42 reviews)
2.4 (17 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

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...6 amp you've been obsessing over for the past 3 months while saving up the money or waiting for your *** girlfriend to buy for you, staring at the Line 6 website obsessively memorizing every inane marketing spec of the amp. Sam Ash sales staff will always discount on a reasonable basis, particularly for repeat, established customers and customers buying multiple items. No,...

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Exchange, Refund and Cancellation Policy
1.1 (40 reviews)
1.9 (18 reviews)
Reviewer's quote

...At this point I know I'm done with this guitar and sending it back for a refund. I don't want a replacement because I can see how much they care about properly packing a $1,600 guitar. After a few calls and emails I get authorization to return the guitar through UPS...

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...cancel but to cancel they said they canceled the order but would not give me a confirmation number I had to file a dispute with paypal still waiting on the refund :sad: sam ash sucks...

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Guitar Center and Sam Ash Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Gear
  • Products diversity
  • General service
Cons
  • Customer service
  • Company taking advantage of the consumer
  • Poor service and inadequate service personnel
  • Customer service
  • This was a simple refund
  • Still waiting for over a month for replacement guitar

Guitar Center and Sam Ash Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

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5

I bought a pair of JJ EL84 Preamp tubes to try out on my amp as we're all searching for that perfect tone. Come to find...

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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4

I just wanted to take back my 4u rack and get a 6u rack.I called around 12:36. I'll see what store has them.Called back...

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Guitar Center and Sam Ash Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

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1

I bought an amp through the Sam ash website and asked to deliver it to the Sam Ash store dolphin mall, since I am an int...

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1

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would...

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1

I brought in a brand new Telecaster, not a scratch on it to have fret work done under warranty from Fender. When I went...

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Guitar Center and Sam Ash Latest Reviews

Recent published reviews
3.4

my epiphone hummingbird, split on an angle at the top of the guitar tuning area. Its split at an angle before the top fr...

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1

I spent over one hour yesterday, Sat. 13 July 2020, at the Kendall, Miami FL Sam Ash store waiting for help with a purch...

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2

I ordered a 2,000 $ product and they said it had to go to their store. Then it closed so to some covid outbreak amongst...

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1

I attempted to send an e-gift card to my son. It's currently somewhere in limbo, but my credit card was charged. I...

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Guitar Center and Sam Ash Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (9 reviews)
  • Guitar Center Website (2 reviews)
  • Sam Ash Customer Care (4 reviews)
  • Sam Ash Shipping Service (2 reviews)
  • Sam Ash Sales Representative (2 reviews)