PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Musicians Friend and Guitar Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Musicians Friend
Guitar Center

Musicians Friend and Guitar Center Overview

Total reviews 150 195
Company responses 0 8
Issues resolved 3 1

Musicians Friend and Guitar Center Consumer Ratings

Rank
75 out of 494 in Music stores category
70 out of 494 in Music stores category
Customer service
67 in category
63 in category
Product or Service Quality
73 in category
66 in category
Website
64 in category
60 in category
Exchange, Refund and Cancellation Policy
63 in category
64 in category

Musicians Friend and Guitar Center Rating Details

Customer service
1.3
(73 reviews)
1.4
(94 reviews)
Reviewer's quote

MF prices are no longer competitive, nor do they make up for anything with knowledge or customer service. I placed an order for backorder in July, and was given estimated arrival times for 2 months out. Each time the ETA came, they pushed it back out another 6-8 weeks...

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...Customer Service agent did not help in the least. I have contacted my bank to refute the charge and reverse the amount paid. They can send me a USP pick-up and I'll send this, to be kind, lower value unit, back to them exactly as I received it...

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Product or Service Quality
1.6
(60 reviews)
1.9
(79 reviews)
Reviewer's quote

...Terrible customer service and it's like they don't even care..

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At any rate my experience still ongoing is the worst service i have ever recieved at a guitar center in my 45 years. Rude and disrespectfull borderline bullying me to take their lame *** attempt and like it. Well i have no choice but to go back in to the store to see if i can get the new refund...

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Website
2.2
(60 reviews)
2.2
(77 reviews)
Reviewer's quote

I also thing I have been a really good sport for accepting without complaint a guitar that TO THIS DAY they still have listed on their website as a 9. 5 inch radius, when it is a 12 inch radius. That is a big difference for real musicians, and Musicians friend has made ZERO effort in correcting...

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...My daughter had a talent show at her school so I bought her a new drum set on your website. I placed the order on 4/18/22. You guys decided to ship the two boxes for the drum set separately, not only separately but with two different companies, UPS and FedEx...

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Exchange, Refund and Cancellation Policy
1.6
(60 reviews)
1.6
(74 reviews)
Reviewer's quote

This place won't even do an exchange for a messed up item they sent me. They don't look over the instruments whatsoever before shipping them out. They will not even honor the sale price I literally JUST PAID For the same bass that I bought but in a different color...

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When we returned the item for exchange at another store, they refunded the item onto the institutional credit card and asked us to create another charge for the replacement. We had to pay for the replacement out of personal funds in order to leave. Customer service blamed the store managers and...

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Musicians Friend and Guitar Center Pros and Cons

Pros
  • Product
  • To be able to an extend resolve the issues at hand
  • Sales promotions
  • Leaving the store
  • Variety
  • Nice people
Cons
  • Customer service
  • Lack of obvious organisation and communication between depts
  • Customer service - rude
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer

Musicians Friend and Guitar Center Most Positive Reviews

Top rated reviews
5

I unfortunately had to return a base, and that is because it did not work for me as a left-handed, bass player, and...

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5

Took a week to get a promised 10% off due to computer glitches. But compensated for the wait. All good.

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5

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get...

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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Musicians Friend and Guitar Center Most Critical Reviews

Lowest rated reviews
1

I'm just not sure how a company like this stays in business. They cannot get anything right. Every shipment is wrong or...

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1

I have been watching the used equipment religiously for over a year and finally spotted an amazing deal on a 2x12 combo...

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1

MF prices are no longer competitive, nor do they make up for anything with knowledge or customer service. I placed an or...

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1

Avoid online GC / Musicians Friend at all costs. They will claim they shipped you items you didn't even order. And just...

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Musicians Friend and Guitar Center Latest Reviews

Recent published reviews
1

This place won't even do an exchange for a messed up item they sent me. They don't look over the instruments whatsoever...

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2.3

They lost part of my order that I can't lie I was pretty excited to get, first thing the rep leads with (and honestly...

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1

I attempted a return with Benny over the phone. He was laughably horrible and extremely unprofessional. I was sent the...

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No votes

Hi! I recently ordered a guitar and received an email saying it has shipped but when I track it-it says it hasn't...

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