PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Musicians Friend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Musicians Friend

Guitar Center and Musicians Friend Overview

Total reviews 127 125
Company responses 8 0
Issues resolved 0 3

Guitar Center and Musicians Friend Consumer Ratings

Rank
25 out of 202 in Music stores category
30 out of 202 in Music stores category
Customer service
22 in category
21 in category
Website
25 in category
23 in category
Product or Service Quality
25 in category
28 in category
Exchange, Refund and Cancellation Policy
28 in category
21 in category

Guitar Center and Musicians Friend Rating Details

Customer service
1.3 (55 reviews)
1.4 (54 reviews)
Reviewer's quote

...But there does seem to be a clear pattern with GC customer service simply not giving a fcare and purposely lieing. Looking at their stock and reading financial reports shows guitar center will be bankrupt in the near future..

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...The worst customer service experience I ever had and Im old!..

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Website
2 (46 reviews)
2.3 (47 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

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...I AM VERY DISAPPOINTED BECAUSE I CHOSE THIS WEBSITE BECAUSE OF GOOD REVIEWS..

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Product or Service Quality
1.7 (45 reviews)
1.6 (47 reviews)
Reviewer's quote

So now come Saturday and my name is on the line I promised people a service and I wasn’t able to keep my word because here we are Monday and my order still isn’t here. I looked at the tracking number and it’s in Kansas and wouldn’t be here till Tuesday. I don’t know about you but when I spend 2400...

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...I contacted customer service for assistance. I did not receive a call back, so I contacted them AGAIN the next day. After explaining the situation to customer service the representative put me on hold to talk to his manager to see if I could receive a refund or discount...

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Exchange, Refund and Cancellation Policy
1.1 (44 reviews)
1.6 (45 reviews)
Reviewer's quote

I was told "no" and in fact, would have to purchase yet another bass AND once the shipped bass arrived, apply for a refund, and wait 3 to 5 days for the refund to process. Essentially, my credit card account would be held for 10 days for a bass I never received nor would EVER receive since again,...

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...Now I want order canceled and money refunded ASAP. DO NOT SHIP ITEMS REFUND MONEY..

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Guitar Center and Musicians Friend Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Gear
  • Product
  • To be able to an extend resolve the issues at hand
  • Sales promotions
Cons
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer
  • Customer service
  • Lack of obvious organisation and communication between depts
  • Paying for product not available when on back order

Guitar Center and Musicians Friend Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

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5

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get...

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5

Both "AC"and Mat are professionals all the way. Every time I go in, their main focus is my satisfaction as a Guitar...

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5

I have no complaints about customer service or your products. My complaint is I hate having to pay taxes. Us old...

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Guitar Center and Musicians Friend Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

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1

Selling Used Gear as New
20 guitars I purchased in the past 6onths were returned because they were not new as advertised

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1

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would...

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1

I was going to buy Aulos 709B and 703B, and the lowest price was http://rhythmband.com/, but the rhthmband.com has had a...

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Guitar Center and Musicians Friend Latest Reviews

Recent published reviews
No votes

I attempted to enter your store in north Oklahoma City yesterday and was denied access because I cannot wear a mask due...

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1

So I was excited to see you guys had something in stock that most didnt. Ordered it this morning overnight for a...

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1

So I bought a Pioneer Djm900 nxs 2 from your Rancho store in California last Thursday. The sales person said he could...

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1

Ordered items 8/28/20. Ordered online and transaction completed with an order # generated by MF. 9/12/20, order listed...

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Guitar Center and Musicians Friend Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (25 reviews)
  • Guitar Center Shipping Service (10 reviews)
  • Guitar Center Website (3 reviews)
  • Musicians Friend Customer Care (13 reviews)
  • Musicians Friend Shipping Service (8 reviews)
  • Musicians Friend Website (2 reviews)