PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guitar Center and Musicians Friend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guitar Center
Musicians Friend

Guitar Center and Musicians Friend Overview

Total reviews
98
109
Company responses
8
0
Issues resolved
0
3

Musicians Friend was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 109 reviews. It is 11 reviews more than Guitar Center received since Aug 28, 2008.

Guitar Center and Musicians Friend Consumer Ratings

Rank
21 out of 242 in Music stores category
20 out of 242 in Music stores category
Customer service
17 in category
16 in category
Website
20 in category
17 in category
Product or Service Quality
18 in category
19 in category

According to consumer ratings and reviews, Musicians Friend ranks 1 points higher in the Music stores category than Guitar Center. People gave Guitar Center 1.3 stars for Customer service criterion in Music stores category and it is 24 points higher than the worst rated brand in this category. At the same time, Musicians Friend was rated 1.3 stars for Customer service criterion in this category and it is 25 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Musicians Friend has a higher rating than Guitar Center. Regarding Product or Service Quality criterion, consumers gave Guitar Center 1.7 stars and it is 56% greater than other in category. Musicians Friend however was rated 1.7 stars and it is 54% greater than other in category.

Guitar Center and Musicians Friend Rating Details

Customer service
1.3 (45 reviews)
1.3 (44 reviews)
Reviewer's quote

...Every time I go in, their main focus is my satisfaction as a Guitar Center customer. Actually, the entire staff at GC Fountain Valley are great, but these two associates are the cream of the crop!..

Max K

...Customer service said sales can come and go and would NOT honor the sale price 10 hrs later even though the item was still available..

Donald F
Website
2.1 (36 reviews)
2.4 (38 reviews)
Reviewer's quote

I recently purchased the VOX AC30 from Guitar Center website. I wanted to express how extremely gratified I am with this amp and Guitar center’s service in general. To begin with, my order came on time and was packaged very well...

Emily D

...This is not posted anywhere on their website, so i figured id help them out! Again, DO NOT BUY A GIFT HERE..

Mark R
Product or Service Quality
1.7 (34 reviews)
1.7 (40 reviews)
Reviewer's quote

mysychrony had no transaction of 25.00 in my g/c bucks at g/c atlantic blvd. went back to the above store, and was told that he had no idea what happened. As it turned out..... i had to (out of pocket) pay the 25.00, that was supposed to be g/c rewards. go figure. oh yea, and i had a ibenez acutc/...

ltrain

...And again, no one else with experience in the products they sell or the ability to communicate with confidence and knowledge was available for me to talk to. VERY FRUSTRATING! I'm looking to Sweetwater for my future needs. :dead:..

Kim W

Guitar Center and Musicians Friend Pros and Cons

Pros
  • Leaving the store
  • Good people
  • Ease of placing an order
  • To be able to an extend resolve the issues at hand
  • Sales promotions
  • Product selection and website
Cons
  • Customer service
  • Poor service and inadequate service personnel
  • Company taking advantage of the consumer
  • Customer service
  • Lack of obvious organisation and communication between depts
  • Paying for product not available when on back order

Guitar Center and Musicians Friend Most Positive Reviews

Top rated reviews
5

Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their...

5

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get...

Guitar Center and Musicians Friend Most Critical Reviews

Lowest rated reviews
1

Went here to purchase some strings; when I was paying at the counter a sales person named Jesus M. began to ask me for...

1

Selling Used Gear as New
20 guitars I purchased in the past 6onths were returned because they were not new as advertised

Guitar Center and Musicians Friend Latest Reviews

Recent published reviews
1

I purchased a Apple Mac mini 7 in 2018 and was sold a version from 2014!!! This means that my 2 year old systems was...

Read all 98 reviews
3.3

Late on a Sunday night I came across a Gibson return on sale for 3419. I added it to my cart but my credit cards were...

Read all 109 reviews

Guitar Center and Musicians Friend Products and Services

Most reviewed product and services
  • Guitar Center Customer Care (22 reviews)
  • Guitar Center Shipping Service (8 reviews)
  • Guitar Center Trade-in (2 reviews)
  • Musicians Friend Customer Care (11 reviews)
  • Musicians Friend Shipping Service (8 reviews)