PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Guess as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Guess

Ralph Lauren and Guess Overview

Total reviews
154
224
Company responses
0
0
Issues resolved
0
2

Ralph Lauren and Guess Consumer Ratings

Rank
3 out of 185 in Fashion category
512 out of 1975 in Footwear and Clothing category
Product or Service Quality
5 in category
388 in category
Customer service
0 in category
428 in category
Diversity of Products or Services
8 in category
432 in category
Value for money
3 in category
390 in category

Ralph Lauren and Guess Rating Details

Product or Service Quality
2 (64 reviews)
1.7 (86 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

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...Off the bat she very nonchalantly told me that there was NOTHING they could do about my matching purse because there is no valid quality defect or reasoning for return. Uhum..

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Customer service
1.7 (62 reviews)
1.2 (108 reviews)
Reviewer's quote

I could go on and on about the nastiness and how polo has diminished it’s customer service. I have been trying to make several attempts to be heard and file a formal complaint with Polo, but they do not call or respond back. The actions of the store, this management, Bert, and the area manager,...

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...But it was impossible to find a customer service phone number , nobody answered to my emails until I complained. I still don't understand how a huge brand as guess can't deal in time with customers..

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Diversity of Products or Services
2.4 (62 reviews)
2.1 (82 reviews)
Reviewer's quote

Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like...

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Well, my being an old GUESS customer have always given me blind confidence in your products and their efficient quality, but this time I am totally disappointed. Further more when I went to the GUESS store which I bought the wallet from they assured me that they will upgrade my complaint but...

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Value for money
2.3 (60 reviews)
1.9 (76 reviews)
Reviewer's quote

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by...

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Now I want a solution for this problem! I want a refund back to my visa account with the amount of the gift box as I won't pay any extra fees for shipping or money again for dhl service for a problem which is not mine! Attached are a picture for your invoice stating that you have shipped 2 items,...

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Ralph Lauren and Guess Pros and Cons

Pros
  • I used to like it
  • All the traditional classic polo shirts and color selection
  • Brand
  • Style of the product
  • Design
  • Quality of the products
Cons
  • Worst service ever
  • Quality and customer service
  • Poor quality
  • Customer service
  • Zero customer satisfaction
  • Customer and employee service

Ralph Lauren and Guess Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

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4.3

Now everything is ok , I got refund back . But it was impossible to find a customer service phone number , nobody answer...

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5

I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure....

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3.7

I have no complaints. I was in Dixie outlet Mall in Mississauga toronto and was not planning on buying anyting. Sales...

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Ralph Lauren and Guess Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

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1

I am writing this to express my disappointment and frustration with a purchase for my wife for Christmas from the Guess...

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1

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not...

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1

I ordered 4 pairs of boots. They shipped me a pair that was worn & used. I can tell by the heels. Had contact...

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Ralph Lauren and Guess Latest Reviews

Recent published reviews
1

I still have not received my package

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1

Hello, I would like to return selected items from my recent order GESEC519631766602, one of the items is a Lace Triangle...

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1

Faulty item cost around 168£ sent item back and was assured full refund to follow, this has now been 3 months and nothin...

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No votes

Ups marked my 2 orders as delivered and Ive never received my package!

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Ralph Lauren and Guess Products and Services

Most reviewed product and services
  • Ralph Lauren Shirt (25 reviews)
  • Ralph Lauren Customer Care (25 reviews)
  • Ralph Lauren Shipping Service (13 reviews)
  • Guess Customer Care (29 reviews)
  • Guess Handbag (21 reviews)
  • Guess Manager (16 reviews)