PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Guess as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Guess

Ralph Lauren and Guess Overview

Total reviews
157
205
Company responses
0
0
Issues resolved
0
2

Guess was first mentioned on PissedConsumer on Apr 14, 2011 and since then this brand received 205 reviews. It is 48 reviews more than Ralph Lauren received since Aug 14, 2008.

Ralph Lauren and Guess Consumer Ratings

Rank
3 out of 201 in Fashion category
435 out of 2474 in Footwear and Clothing category
Diversity of Products or Services
8 in category
388 in category
Product or Service Quality
4 in category
344 in category
Customer service
0 in category
373 in category

Ralph Lauren and Guess Rating Details

Diversity of Products or Services
2.4 (62 reviews)
2.1 (76 reviews)
Reviewer's quote

What happened to the original polo fragrance,it used to last all day?I NOTICED

Randy B

I bought a bag for my wife dated in February 2019 as a anniversary gift, and after only four months the bag began to peel off as per the attached photos,We returned to the store with the reset and the seller told us that he will send an email to the factory, after one week he told us by phone that...

Fady K
Product or Service Quality
2 (62 reviews)
1.6 (80 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

Matthew S

I have shoes jeans from Guess stores and I have never been disappointed. Their shoes do not tear nor break off like Steve Madden's shoes. Guess jeans are the best, just that they do not really stretch like Essence jeans.

Very D
Customer service
1.7 (61 reviews)
1.2 (101 reviews)
Reviewer's quote

...I called other factory stores and they stated that Riverhead factory store was the worse in customer satisfaction. I was given a number to file a formal complaint, I made the complaint and was told that I would get a follow up call. The call was never received...

Roy

First thing Monday morning I called customer service, and was told there was nothing they could do because the warehouse takes 24 - 48 hours to get back to them (what????). The shipping labels had been created but nothing had been officially shipped. I was told to call USPS and UPS (they shipped...

PissedConsumer1614677

Ralph Lauren and Guess Pros and Cons

Pros
  • All the traditional classic polo shirts and color selection
  • I used to like it
  • Brand
  • Style of the product
  • Design
  • Staff
Cons
  • Quality and customer service
  • Poor quality
  • Worst service ever
  • Customer service
  • Zero customer satisfaction
  • Customer and employee service

Ralph Lauren and Guess Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

3.8

I have no complaints. I was in Dixie outlet Mall in Mississauga toronto and was not planning on buying anyting. Sales...

Ralph Lauren and Guess Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

1

I am writing this to express my disappointment and frustration with a purchase for my wife for Christmas from the Guess...

Ralph Lauren and Guess Latest Reviews

Recent published reviews

I bought a shirt. It was the wrong colour so I sent it back. It cost me £80. I had all the paperwork which they...

Read all 157 reviews

I have been a fan of guess Jeans for over 30 years and I have watched with horror as the quality took a nose dive. My...

Read all 205 reviews

Ralph Lauren and Guess Products and Services

Most reviewed product and services
  • Ralph Lauren Shirt (24 reviews)
  • Ralph Lauren Customer Care (14 reviews)
  • Ralph Lauren Shipping Service (8 reviews)
  • Guess Customer Care (27 reviews)
  • Guess Handbag (21 reviews)
  • Guess Manager (16 reviews)