PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Gucci as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Gucci

Michael Kors and Gucci Overview

Total reviews
1040
99
Company responses
0
0
Issues resolved
8
0

Michael Kors and Gucci Consumer Ratings

Rank
7 out of 187 in Fashion category
4 out of 187 in Fashion category
Customer service
5 in category
7 in category
Exchange, Refund and Cancellation Policy
5 in category
3 in category
Product or Service Quality
8 in category
5 in category
Website
10 in category
8 in category

Michael Kors and Gucci Rating Details

Customer service
1.4 (426 reviews)
1.4 (40 reviews)
Reviewer's quote

...extreme lack of customer service!! I want my shipping back...

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Needless to say Ill never shop at Gucci ever again due to the lies and bad customer service just to avoid giving away cash back to a returned customer to get a refund. Very bad service and know customer consideration at all. So if a high boss sees this a overhaul of the way your store conduct...

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Exchange, Refund and Cancellation Policy
1.4 (369 reviews)
1.5 (32 reviews)
Reviewer's quote

...I expected some delays due to circumstances, however I started to investigate why after a month, MK hasn't issued a refund. After another month (June) they replied, saying they can't locate my return. Since then, silence...

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...The belts were too small I had to return them on 26 December because they said that was the last day the FedEx could be sent out for me to get a refund. I made sure I got it shipped that day . They received the belts December 31...

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Product or Service Quality
1.7 (353 reviews)
2 (38 reviews)
Reviewer's quote

...The customer number says the number is no longer in service. This is crazy!..

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...Does anyone check merchandise prior to leave wearhouse?! It is called quality control. Wont reorder again from webpage..

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Website
2.3 (322 reviews)
2.4 (32 reviews)
Reviewer's quote

No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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...I tried to fill out the automatic response email from the website but it won't send. I am no stuck with an expensive belt that doesn't fit and no way of returning it. ..

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Michael Kors and Gucci Pros and Cons

Pros
  • Overall i like michael kors
  • Design
  • I like the products
  • Looks good
  • Service i received in your store
  • Products
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Poor customer service and poor quality
  • Pour customer service
  • Poor service

Michael Kors and Gucci Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

My gf only allows me to use designer stuff

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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4.6

I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i...

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Michael Kors and Gucci Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in Sep...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the t...

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Michael Kors and Gucci Latest Reviews

Recent published reviews
1.5

I have not gotten my purse yet It is Siri Small Pyton Embossed Crossbody WB53044011

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No votes

To whom it may concern,
Hope you are well. Im writing from Los Angeles where the only store to go into is on Rodeo Dr. Be...

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No votes

I had my wristlet connected to my keys and the next thing I know the strap was missing. All I have is the metal holder...

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No votes

I purchased a pair of Gucci slides and a hat on 7/19/2020. It’s only been a few weeks and my slides are falling apart.

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Michael Kors and Gucci Products and Services

Most reviewed product and services
  • Michael Kors Handbag (186 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Watch (69 reviews)
  • Gucci Handbag (20 reviews)
  • Gucci Customer Care (15 reviews)
  • Gucci Watch (12 reviews)