PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gucci and Louis Vuitton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gucci
Louis Vuitton

Gucci and Louis Vuitton Overview

Total reviews 100 192
Company responses 0 0
Issues resolved 0 3

Gucci and Louis Vuitton Consumer Ratings

Rank
4 out of 188 in Fashion category
14 out of 188 in Fashion category
Customer service
8 in category
13 in category
Product or Service Quality
5 in category
15 in category
Price Affordability
13 in category
18 in category
Value for money
7 in category
13 in category

Gucci and Louis Vuitton Rating Details

Customer service
1.4 (43 reviews)
1.3 (83 reviews)
Reviewer's quote

My bracelet has been shipped to customer care on July 27,2020 said that in 2 weeks I would get a call about whether or not they can fix it. Its over a month that I am waiting for a call and its impossible to reach customer care because you people are CLOSED how is it acceptable that you are the...

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..." The customer service is horrible and they refuse to transfer complaints to corporate but I reached out to the store in France. I filed a complaint with the Better Business Bureau. For the record I also bought a few more items that were in good condition...

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Product or Service Quality
2 (41 reviews)
1.4 (63 reviews)
Reviewer's quote

i visit toronto location w very bad service from man name pious chan, so rude..

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...another bag!! I also have a wallet and a cross body bag with similar issues!!! Im so over Louie!! Spent good money in the Louie store to get ZERO customer service. I didnt not ask for free repair or replacement! I just wanted to pay them to repair!!! They lost a good...

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Price Affordability
2.2 (39 reviews)
1.9 (51 reviews)
Reviewer's quote

...When I purchase a luxury item, which a steep price tag, my expectation is that the quality of the item, and ongoing customer support will be stellar. In this case I found neither to be true. I would rate 0 stars if I could...

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...Most importantly, the repair price is unreasonable. Its a quarter of the selling price of the bag. The first and second time I fixed it, it only costed me 10% in 2017 and 2018...

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Value for money
2.1 (36 reviews)
1.8 (50 reviews)
Reviewer's quote

My money for my order was not put back on my card. My order wasn't delivered to my home it was sent back..

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...Unfortunately, my UK card initially declined the purchase due to the suspicious location/high valued item. Soon after, I reached out to LV online to re-attempt the changes. I was told to ring the 1-866..

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Gucci and Louis Vuitton Pros and Cons

Pros
  • Looks good
  • Service i received in your store
  • Products
  • Bags
  • No pro
  • Very high quality material and they last a for years
Cons
  • Poor customer service and poor quality
  • Pour customer service
  • Poor service
  • Customer service
  • Rude service with poor follow up
  • Returm policy rude poor customer service

Gucci and Louis Vuitton Most Positive Reviews

Top rated reviews
5

My gf only allows me to use designer stuff

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5

U have a fake lv bag. Do u know the 20 signs of an real lv bag. If you inspected it then you would realize it was...

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4.6

I think gucci should send me and my son free goods..i love this style but i cant afford it. Single mom with a son .i...

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5

I bought a Felicie wallet at Neiman Marcus Louis Vuitton store in Houston, TX, Gallery Mall. I kept it for three months...

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Gucci and Louis Vuitton Most Critical Reviews

Lowest rated reviews
1

I purchased a leather hand bag from Rodeo Dr. in August while traveling across the country. When I returned home in Sep...

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1

My husband purchased a $1200 purse with the $900 wallet. 9 months later the corners of the bag are torn. This is not my...

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1

Like and ***, I purchased two pairs of sandals, both over $350. Neither of them were worn daily. One of them had the t...

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1

I have received a gift which was an LV boots the heritage lv boots I actually chose them online and told my bf I wanted...

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Gucci and Louis Vuitton Latest Reviews

Recent published reviews
2.3

AngryHey,
I would like to tell you that my shoes are torn and its stitches are not proper..
So kindly exchange my shoes...

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1

The manager who worked for Louis Vuitton for 17 years tried to speak to me as if I was over reacting to the...

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1

i visit toronto location w very bad service from man name pious chan, so rude

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1.6

Do not buy this bag!! Im convinced that you should not buy any bag from Louis Vuitton!!! My Arty bag as two cracks on...

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Gucci and Louis Vuitton Products and Services

Most reviewed product and services
  • Gucci Handbag (20 reviews)
  • Gucci Customer Care (15 reviews)
  • Gucci Watch (12 reviews)
  • Louis Vuitton Handbag (44 reviews)
  • Louis Vuitton Customer Care (28 reviews)
  • Louis Vuitton Bag (16 reviews)