PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services
Xfinity

Guardian Protection Services and Xfinity Overview

Total reviews
52
1763
Company responses
24
0
Issues resolved
1
6

Guardian Protection Services and Xfinity Consumer Ratings

Rank
29 out of 242 in Security and Protection Services category
234 out of 1428 in Telecommunications category
Customer service
28 in category
173 in category
Reliability
34 in category
144 in category
Exchange, Refund and Cancellation Policy
35 in category
145 in category
Billing Practices
49 in category
152 in category

Guardian Protection Services and Xfinity Rating Details

Customer service
1.7 (22 reviews)
1.4 (702 reviews)
Reviewer's quote

...So, I call customer service and ..

Read full review

...Your customer service is terrible..

Read full review
Reliability
1.9 (22 reviews)
1.7 (550 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

Read full review

AT&T is your best bet for true faster speeds with a great deal more reliability. I have had nothing but foolish problems with Comcast / Xfinity over the last year and it is getting worst. I have been with comcast since long before they bought it out from Jones interactable, to the tune of 28 years...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.5 (529 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

Read full review

I set up service they called me and I wasn't able to answer they sent me an email stating they canceled my service but have yet to refund my 25. 00 deposit..

Read full review
Billing Practices
1.7 (20 reviews)
1.7 (526 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

Read full review

...Their billing practices are ineffective and unethical. Try another company!..

Read full review

Guardian Protection Services and Xfinity Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Internet speed
  • Frustrated
  • Customer service is a joke so is managment
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Customer service
  • Price
  • Poor customer resolution

Guardian Protection Services and Xfinity Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

Read full review
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Read full review
4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

Read full review
5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

Read full review

Guardian Protection Services and Xfinity Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

Read full review
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Read full review
1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

Read full review
1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

Read full review

Guardian Protection Services and Xfinity Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

Read full review
1.6

Nothing happened I was put on hold and told somebody would call back within 30 minutes. Your customer service is...

Read full review
1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

Read full review
4

Billing issue..Kevin very helpful, courteous and adept at explaining the process. I will be pleased if everything falls...

Read full review

Guardian Protection Services and Xfinity Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Xfinity Internet Service (217 reviews)
  • Xfinity Customer Care (144 reviews)
  • Xfinity Bundle (74 reviews)