PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services

Guardian Protection Services

Has Verified Representatives
2.3
Vivint

Vivint

1.8
Guardian Protection Services
Vivint

Guardian Protection Services and Vivint Overview

Total reviews 52 732
Company responses 24 174
Issues resolved 1 3

Guardian Protection Services and Vivint Consumer Ratings

Rank
28 out of 248 in Security and Protection Services category
49 out of 248 in Security and Protection Services category
Reliability
32 in category
48 in category
Customer service
28 in category
50 in category
Billing Practices
49 in category
57 in category
Exchange, Refund and Cancellation Policy
36 in category
52 in category

Guardian Protection Services and Vivint Rating Details

Reliability
1.9 (22 reviews)
1.5 (260 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

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Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being exchanged under the table. They SUCK! I canceled within the 72 hours and I keep getting billed. They keep telling me they are refunding me my money, and yet another month goes by....

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Customer service
1.7 (22 reviews)
1.3 (316 reviews)
Reviewer's quote

...So, I call customer service and ..

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I recently canceled my Land line for the phone which disconnected my being able to see my account on the computer, several times i contacted customer service explained my situation and was told that someone would contact me within a week after numerous calls i have never gotten a response all i...

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Billing Practices
1.7 (20 reviews)
1.5 (269 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

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See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1 (240 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

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...I contacted them again and also emailed the cancellation info, again. Now, Aug 19th, 2020, I was billed yet again. I've filed an FTC complaint and a complaint with the Consumer Affairs Department in my state...

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Guardian Protection Services and Vivint Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Price
  • Speed when it worked
  • Service
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Customer service
  • Service
  • Cancellation policies

Guardian Protection Services and Vivint Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

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5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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Guardian Protection Services and Vivint Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

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1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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Guardian Protection Services and Vivint Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

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No votes

THE PERSON WORKING THERE IS A SCAM AND THEY TRY TO GET MONEY FROM A CREDIT CARD AND I DO NOT USE THEM KIND OF CARD ARE...

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1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

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1

Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being...

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Guardian Protection Services and Vivint Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Vivint Security System (210 reviews)
  • Vivint Customer Care (100 reviews)
  • Vivint Sales Representative (23 reviews)