PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services
Vivint

Guardian Protection Services and Vivint Overview

Total reviews
51
678
Company responses
23
174
Issues resolved
1
3

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 678 reviews. It is 627 reviews more than Guardian Protection Services received since Jul 23, 2008. Guardian Protection Services responds to reviews and communicates with its consumers more often than Vivint. Guardian Protection Services customer service team contacts its customers via PissedConsumer.com in 45 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Guardian Protection Services customer support team than with Vivint customer service.

Guardian Protection Services and Vivint Consumer Ratings

Rank
23 out of 435 in Security and Protection Services category
43 out of 435 in Security and Protection Services category
Customer service
31 in category
46 in category
Reliability
30 in category
44 in category
Exchange, Refund and Cancellation Policy
26 in category
44 in category

According to consumer ratings and reviews, Guardian Protection Services ranks 20 points higher in the Security and Protection Services category than Vivint. People gave Guardian Protection Services 1.6 stars for Customer service criterion in Security and Protection Services category and it is 71 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Guardian Protection Services has a higher rating than Vivint. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Guardian Protection Services 1.4 stars and it is 75% greater than other in category. Vivint however was rated 1 stars and it is 57% greater than other in category.

Guardian Protection Services and Vivint Rating Details

Customer service
1.6 (21 reviews)
1.2 (275 reviews)
Reviewer's quote

...So, I call customer service and ..

Jayne F

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292
Reliability
1.9 (21 reviews)
1.5 (223 reviews)
Reviewer's quote

Horrible company. I signed 3 year contract they are telling me I signed 5 year contract I know for a fact I only signed for 3. They have not supplied documents confirming this. If this is the case the salesman lied several times during his sales pitch. Horrible customer service and lie after lie....

Michael H

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful marketing practice. They cost...

PissedConsumer1717330
Exchange, Refund and Cancellation Policy
1.4 (19 reviews)
1 (203 reviews)
Reviewer's quote

Ryan Homes engaged Guardian Protective Services to perform the wiring on my home then under construction. I was not warned that the contract for Guardian would be five years.Now after three full years i am told it would cost more to cancel this service that is not being used than to continue to pay.

stanley a

in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected new locks that would work in my doors...

Charlie H

Guardian Protection Services and Vivint Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Price
  • Speed when it worked
  • Service
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Customer service
  • Service
  • Cancellation policies

Guardian Protection Services and Vivint Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Guardian Protection Services and Vivint Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Guardian Protection Services and Vivint Latest Reviews

Recent published reviews
1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

Read all 51 reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

Guardian Protection Services and Vivint Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Internet Service (23 reviews)