PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Safe Home Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services
Safe Home Security

Guardian Protection Services and Safe Home Security Overview

Total reviews
52
307
Company responses
24
0
Issues resolved
1
1

Guardian Protection Services and Safe Home Security Consumer Ratings

Rank
29 out of 240 in Security and Protection Services category
79 out of 240 in Security and Protection Services category
Customer service
27 in category
54 in category
Reliability
33 in category
59 in category
Exchange, Refund and Cancellation Policy
34 in category
50 in category
Billing Practices
49 in category
59 in category

Guardian Protection Services and Safe Home Security Rating Details

Customer service
1.7 (22 reviews)
1.2 (79 reviews)
Reviewer's quote

...So, I call customer service and ..

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I continue to try to reach customer service, not responding to me with the content of my concern..

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Reliability
1.9 (22 reviews)
1.4 (73 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

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To who it may concern please cancel service as of today May 15, 2020 I had one of your salesman call me to renew my contract so my contract was up he had nothing to offer to keep my business so I got a new company to install a alarm system come to find out y’all say I’m still under contract until...

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Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.1 (60 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

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...10/15 a cancellation letter was sent out and final balance paid. 6/2018 was supposed to be closed but it wasnt. I havent lived at this location for 7 years...

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Billing Practices
1.7 (20 reviews)
1.4 (76 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

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I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

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Guardian Protection Services and Safe Home Security Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Never deal with this compmay
  • Salesman
  • Service
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Customer service
  • Service
  • Pricing contract terms

Guardian Protection Services and Safe Home Security Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

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5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

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4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

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5

This is to inform you that I'm moving effective May 7th. I'm moving into an apartment so can't use your good service any...

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Guardian Protection Services and Safe Home Security Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

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1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

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1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

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1

I have been trying to cancel my mothers contract for 1 year with safe home security , they will not let me cancel. ...

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Guardian Protection Services and Safe Home Security Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

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No votes

Safe Home Security company took a payment of 508.00 with no contact being made at all. I made contact with them and...

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1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

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3.4

Amicable relationship Worked okay with customer

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Guardian Protection Services and Safe Home Security Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Safe Home Security Customer Care (88 reviews)
  • Safe Home Security Security System (17 reviews)
  • Safe Home Security Security System Plan (10 reviews)