PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Protect America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services
Protect America

Guardian Protection Services and Protect America Overview

Total reviews
52
230
Company responses
24
0
Issues resolved
1
0

Guardian Protection Services and Protect America Consumer Ratings

Rank
29 out of 240 in Security and Protection Services category
67 out of 240 in Security and Protection Services category
Customer service
27 in category
58 in category
Reliability
33 in category
43 in category
Billing Practices
49 in category
55 in category
Exchange, Refund and Cancellation Policy
34 in category
45 in category

Guardian Protection Services and Protect America Rating Details

Customer service
1.7 (22 reviews)
1.2 (86 reviews)
Reviewer's quote

...So, I call customer service and ..

Read full review

...What type of customer service is this? Will cancel my service if this keeps up..

Read full review
Reliability
1.9 (22 reviews)
1.6 (71 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

Read full review

I just wanted to write a follow-up post stating that someone did indeed reach out to me. And the issue at hand was resolved satisfactorily.

Read full review
Billing Practices
1.7 (20 reviews)
1.5 (78 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

Read full review

Go with anyone else but definitely think twice before using this company Absolute worst customer experience and deceiving business practices. Looking to report them to BBB and any other form of rating system available online. Same story with contract, they specifically said I could cancel at any...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.2 (69 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

Read full review

...They are running a racket - a cancellation scam that is ensnaring countless victims. The scam goes down like this: if you try to cancel for any reason including legitimate ones Protect America will refuse, no matter what the reason. In my case I had a good cause - they didn't install the alarm...

Read full review

Guardian Protection Services and Protect America Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Unit worked okay
  • Worse company
  • Stay away
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Billing and cancellation practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel

Guardian Protection Services and Protect America Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

Read full review
5

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

Read full review
4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

Read full review
4.2

Dear Sir, I had ordered a new sensor to be programmed into my panel box, and one of your agents helped me with that and...

Read full review

Guardian Protection Services and Protect America Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

Read full review
1

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

Read full review
1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

Read full review
1

Have had protect america since 2008: The system has worked for a few years we agreed toan update and that apparently...

Read full review

Guardian Protection Services and Protect America Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

Read full review
2.8

I just wanted to write a follow-up post stating that someone did indeed reach out to me. And the issue at hand was...

Read full review
1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

Read full review
1

Protect America Austin Texas is one of the most corrupt companies in America. They are running a racket - a cancellation...

Read full review

Guardian Protection Services and Protect America Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Protect America Customer Care (51 reviews)
  • Protect America Security System Plan (11 reviews)
  • Protect America Security System (8 reviews)