PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Guardian Protection Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Guardian Protection Services

Monitronics and Guardian Protection Services Overview

Total reviews
733
52
Company responses
0
24
Issues resolved
4
1

Monitronics and Guardian Protection Services Consumer Ratings

Rank
57 out of 240 in Security and Protection Services category
29 out of 240 in Security and Protection Services category
Customer service
45 in category
27 in category
Billing Practices
57 in category
49 in category
Product or Service Quality
41 in category
51 in category
Reliability
37 in category
33 in category

Monitronics and Guardian Protection Services Rating Details

Customer service
1.3 (263 reviews)
1.7 (22 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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...So, I call customer service and ..

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Billing Practices
1.4 (247 reviews)
1.7 (20 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

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Product or Service Quality
1.7 (242 reviews)
1.6 (16 reviews)
Reviewer's quote

Worst product ever! Save your money and time. What a scam..

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Absolutely the worst customer service of any company. They are attempting to charge us $1100 for cancelling service when we cant take it to the new house and are moving. They are calling it an equipment fee since the equipment is cheaper when you have the contract...

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Reliability
1.8 (235 reviews)
1.9 (22 reviews)
Reviewer's quote

We had a monitronics account on our home in Nashville TN. The contract was for 2 years but we moved in one year (though we still owned the property). We terminated the contract early and PAID A PENALTY. (This is important). The service was turned off. It is now 9 years later and we received a...

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After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

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Monitronics and Guardian Protection Services Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • When it worked
  • When the company was young
  • System works ok
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment

Monitronics and Guardian Protection Services Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

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5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

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Monitronics and Guardian Protection Services Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

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1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

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1

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my...

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1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

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Monitronics and Guardian Protection Services Latest Reviews

Recent published reviews
1

Worst product ever! Save your money and time. What a scam.

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2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

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No votes

I just got a collection notice form Monotronics after canceling my alarm system 5 years ago. What the *** how to I...

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1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

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Monitronics and Guardian Protection Services Products and Services

Most reviewed product and services
  • Monitronics Security System (198 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Sales Manager (2 reviews)