PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Guardian Protection Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Guardian Protection Services

Monitronics and Guardian Protection Services Overview

Total reviews
723
52
Company responses
0
23
Issues resolved
4
1

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 671 reviews more than Guardian Protection Services received since Jul 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Guardian Protection Services customer support team than with Monitronics customer service.

Monitronics and Guardian Protection Services Consumer Ratings

Rank
52 out of 293 in Security and Protection Services category
23 out of 293 in Security and Protection Services category
Customer service
44 in category
27 in category
Billing Practices
51 in category
41 in category
Product or Service Quality
35 in category
45 in category

According to consumer ratings and reviews, Guardian Protection Services ranks 29 points higher in the Security and Protection Services category than Monitronics. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 62 points higher than the worst rated brand in this category. At the same time, Guardian Protection Services was rated 1.7 stars for Customer service criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Guardian Protection Services has a higher rating than Monitronics. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 67% greater than other in category. Guardian Protection Services however was rated 1.6 stars and it is 58% greater than other in category.

Monitronics and Guardian Protection Services Rating Details

Customer service
1.3 (261 reviews)
1.7 (22 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C

...So, I call customer service and ..

Jayne F
Billing Practices
1.5 (244 reviews)
1.7 (20 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

Naveah

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

Swanda L
Product or Service Quality
1.8 (239 reviews)
1.6 (16 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

Absolutely the worst customer service of any company. They are attempting to charge us $1100 for cancelling service when we cant take it to the new house and are moving. They are calling it an equipment fee since the equipment is cheaper when you have the contract...

Jacob S

Monitronics and Guardian Protection Services Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • When it worked
  • When the company was young
  • System works ok
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment

Monitronics and Guardian Protection Services Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

Monitronics and Guardian Protection Services Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

Monitronics and Guardian Protection Services Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

Read all 52 reviews

Monitronics and Guardian Protection Services Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Sales Manager (2 reviews)