PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and Guardian Protection Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
Guardian Protection Services

Monitronics and Guardian Protection Services Overview

Total reviews
723
51
Company responses
0
23
Issues resolved
4
1

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 672 reviews more than Guardian Protection Services received since Jul 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Guardian Protection Services customer support team than with Monitronics customer service.

Monitronics and Guardian Protection Services Consumer Ratings

Rank
50 out of 435 in Security and Protection Services category
23 out of 435 in Security and Protection Services category
Customer service
42 in category
32 in category
Billing Practices
50 in category
41 in category
Reliability
33 in category
30 in category

According to consumer ratings and reviews, Guardian Protection Services ranks 27 points higher in the Security and Protection Services category than Monitronics. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 61 points higher than the worst rated brand in this category. At the same time, Guardian Protection Services was rated 1.6 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Guardian Protection Services has a higher rating than Monitronics. Regarding Reliability criterion, consumers gave Monitronics 1.8 stars and it is 68% greater than other in category. Guardian Protection Services however was rated 1.9 stars and it is 71% greater than other in category.

Monitronics and Guardian Protection Services Rating Details

Customer service
1.3 (261 reviews)
1.6 (21 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

...So, I call customer service and ..

Jayne F
Billing Practices
1.5 (244 reviews)
1.7 (19 reviews)
Reviewer's quote

I had service with Monitronics for over 5 years at my old home address. I did not have an issue with their service. However we sold that house and moved toa neighboring city. I informed Monitronics of our sale and was told to contact them when we bought the new home. The would suspend service until...

Hiram C

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

Swanda L
Reliability
1.8 (232 reviews)
1.9 (21 reviews)
Reviewer's quote

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I realized I was locked into a five year contract. In 2018, I tried to cancel the contract simply because it wasn't working for my family. Recently, I completed a contract cancellation...

Barbara I

Horrible company. I signed 3 year contract they are telling me I signed 5 year contract I know for a fact I only signed for 3. They have not supplied documents confirming this. If this is the case the salesman lied several times during his sales pitch. Horrible customer service and lie after lie....

Michael H

Monitronics and Guardian Protection Services Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • When it worked
  • When the company was young
  • System works ok
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment

Monitronics and Guardian Protection Services Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

Monitronics and Guardian Protection Services Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

Monitronics and Guardian Protection Services Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

Read all 51 reviews

Monitronics and Guardian Protection Services Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)