PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services
Monitronics

Guardian Protection Services and Monitronics Overview

Total reviews
52
727
Company responses
24
0
Issues resolved
1
4

Guardian Protection Services and Monitronics Consumer Ratings

Rank
29 out of 236 in Security and Protection Services category
55 out of 236 in Security and Protection Services category
Customer service
26 in category
44 in category
Reliability
33 in category
36 in category
Exchange, Refund and Cancellation Policy
31 in category
44 in category
Billing Practices
43 in category
51 in category

Guardian Protection Services and Monitronics Rating Details

Customer service
1.7 (22 reviews)
1.3 (262 reviews)
Reviewer's quote

...So, I call customer service and ..

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...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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Reliability
1.9 (22 reviews)
1.8 (234 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

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We had a monitronics account on our home in Nashville TN. The contract was for 2 years but we moved in one year (though we still owned the property). We terminated the contract early and PAID A PENALTY. (This is important). The service was turned off. It is now 9 years later and we received a...

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Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.1 (191 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

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...Recently, I completed a contract cancellation form on line. I was told to complete one sent to my home as well. But, funds have continued to be drafted from my account...

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Billing Practices
1.7 (20 reviews)
1.5 (246 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

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...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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Guardian Protection Services and Monitronics Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Disatisfied
  • No more service with this company
  • Key pad
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Customer service
  • Cancellation policy
  • Customer care

Guardian Protection Services and Monitronics Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

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5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

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4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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Guardian Protection Services and Monitronics Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

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1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

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1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

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1

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my...

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Guardian Protection Services and Monitronics Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

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No votes

Monitronics called me several times saying I have a contract with them for an alarm system. I NEVER applied for any...

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1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

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1

I terminated my service with Monitronics over 5 years ago after having the service for about four years. I paid whatever...

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Guardian Protection Services and Monitronics Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Monitronics Security System (195 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)