PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardian Protection Services and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardian Protection Services

Guardian Protection Services

Has Verified Representatives
2.3
Lorex

Lorex

1.9
Guardian Protection Services
Lorex

Guardian Protection Services and Lorex Overview

Total reviews
52
651
Company responses
24
82
Issues resolved
1
11

Guardian Protection Services and Lorex Consumer Ratings

Rank
28 out of 236 in Security and Protection Services category
45 out of 236 in Security and Protection Services category
Reliability
33 in category
46 in category
Customer service
26 in category
50 in category
Billing Practices
45 in category
26 in category
Exchange, Refund and Cancellation Policy
31 in category
32 in category

Guardian Protection Services and Lorex Rating Details

Reliability
1.9 (22 reviews)
1.5 (359 reviews)
Reviewer's quote

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say that it was a 5 year contract but that contractually they would only be able to hold us to 2 years. Called today to cancel service and was told there would be an early cancellation...

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Called to resolve and "they conveniently can't find order" Really poor reliability, and off shore customer service is both uninformed and rude. They don't even know their own products and are reading (poorly) from a script. Seriously stand behind your products a 2200 system failing in 2 years is...

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Customer service
1.7 (22 reviews)
1.2 (396 reviews)
Reviewer's quote

...So, I call customer service and ..

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...I view this type of customer service poor. I should have been compensate not given and option. presently I still have the cameras no label no money returned nothing has been done to bring satisfaction to resolve this matter...

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Billing Practices
1.7 (20 reviews)
2 (282 reviews)
Reviewer's quote

April 24 2019 just need a fax (682)312-9136 of the past twelve months billing history..

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...I don't know what to do? I know it is only 23 dollars, but now it is the principle behind the business practices and I need help to get my money. Thanks..

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Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.4 (302 reviews)
Reviewer's quote

however there's a section in the contract that specified how much the cancellation fee would be if you cancel withing the first 4 years, which is $700 dollars and not $2460 like they are trying to make me pay for the whole contract. It is just insane how this companies get away with this way of...

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AFTER FINALLY GETTING SYSTEM SETUP THE PRODUCTS DO NOT SUPPORT THE FEATURES ADVERTISED!! TRIED MULTIPLE TIMES TO GET REFUND WITH NO SUCCESS!..

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Guardian Protection Services and Lorex Pros and Cons

Pros
  • When it worked
  • When the company was young
  • System works ok
  • Quality of working products
  • Concept of the product
  • Camera when it was working
Cons
  • These are liars not trustworthy
  • Not going over contract in an honest manner
  • Substandard equipment
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Guardian Protection Services and Lorex Most Positive Reviews

Top rated reviews
5

I've only used Guardian a few months but I was impressed on their initial sales visit. I WAS told I was signing a 5 yr c...

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5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

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4.3

I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my...

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5

hours, days, weeks on hold, online support gets submission error, support not just unresponsive but nonexistent. They...

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Guardian Protection Services and Lorex Most Critical Reviews

Lowest rated reviews
1

I also signed on with Guardian Protection Plan and when I tried to buy out of my contract I was told that it was for 60...

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1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

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1

Worse company I had ever had to deal with to cancel a contract. I never seen a company try to charged you for the whole...

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1

I got the same problem like you, my wireless cameras system death after 2 months, I am still waiting for their sending...

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Guardian Protection Services and Lorex Latest Reviews

Recent published reviews
2.3

After a few tough first months of service the service has been satisfactory. When the crook signed us up he did say...

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1

I bought 3 unit of referent model at Costco, about 1 year and half and now all that equipment are not supported with...

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1

I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment....

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1

This company is a big scam. They keep changing their phone app or software so you need to purchase new system. The old...

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Guardian Protection Services and Lorex Products and Services

Most reviewed product and services
  • Guardian Protection Services Security System (18 reviews)
  • Guardian Protection Services Customer Care (12 reviews)
  • Guardian Protection Services Security System Plan (2 reviews)
  • Lorex Security System (157 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)