PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
Grubhub

Ubereats and Grubhub Overview

Total reviews
29
1728
Company responses
0
0
Issues resolved
0
9

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1728 reviews. It is 1699 reviews more than Ubereats received since Sep 26, 2017.

Ubereats and Grubhub Consumer Ratings

Rank
29 out of 340 in Food Delivery category
62 out of 340 in Food Delivery category
Website
37 in category
61 in category
Product or Service Quality
40 in category
53 in category
Exchange, Refund and Cancellation Policy
26 in category
34 in category

According to consumer ratings and reviews, Ubereats ranks 33 points higher in the Food Delivery category than Grubhub. People gave Ubereats 2.5 stars for Website criterion in Food Delivery category and it is 69 points higher than the worst rated brand in this category. At the same time, Grubhub was rated 1.8 stars for Website criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ubereats has a higher rating than Grubhub. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ubereats 1.6 stars and it is 75% greater than other in category. Grubhub however was rated 1.4 stars and it is 68% greater than other in category.

Ubereats and Grubhub Rating Details

Website
2.5 (17 reviews)
1.8 (893 reviews)
Reviewer's quote

...So I went to ubereats website to see what I could do. I saw that they had a number if you need to change your address. So i gave them a call the first rep said that they couldn't do anything until the 3rd party driver picks up the order...

dorothea

...I've spent hundreds of dollars using their service, and hours trying to use their mobile app and website. the app and website constantly forgets who I am and therefore require setting up an account again and again. It doesn't accept sign-in account federation effectively, i...

Donald H
Product or Service Quality
1.5 (15 reviews)
1.3 (882 reviews)
Reviewer's quote

So I have made orders previously from UberEats and have always been charged the amount for the order and a tip fee if I felt the service was decent, last time being June 28th,2019 from McDonald’s what happened is I ordered food early in the morning and A&W took a while to respond the first time so...

PissedConsumer1610237

...with restaurant, food was not returned; I suspect this is a common practice: pretend not to find location, then keep food and deny refund; DO NOT USE THIS 'SERVICE' TO DELIVER YOUR...

Bill T
Exchange, Refund and Cancellation Policy
1.6 (15 reviews)
1.4 (845 reviews)
Reviewer's quote

...I reordered from another place and was charged again, and the driver called and said it would be 15 min before they could cook my order and asked me if I wanted to wait, I said no and she claimed to have canceled the order, but Uber showed it delivered! I am still trying to get a refund..

Joseph A

...I think the CEO of this company should change there policy this is not rite treating their customers this way. Even getting only 50% off for the next order is ridiculous. If I have went out to get the food myself even if Im not satisfied with the food Ill be able to get a refund or an replacements...

Chantha M

Ubereats and Grubhub Pros and Cons

Pros
  • Food
  • Fast response
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Voucher codes not working like they should
  • Increasing number of lazy drivers who dont follow instructions
  • Not getting my money back
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

Ubereats and Grubhub Most Positive Reviews

Top rated reviews
5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Ubereats and Grubhub Most Critical Reviews

Lowest rated reviews
1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Ubereats and Grubhub Latest Reviews

Recent published reviews
1

I ordered McDonalds from Uber eats no one was available to pick up my order in the area so it got canceled and took my...

Read all 29 reviews
1

This company frequently advertises falsely on their app. From inflating prices at the end of checkout, to completely...

Read all 1728 reviews

Ubereats and Grubhub Products and Services

Most reviewed product and services
  • Ubereats Delivery Service (10 reviews)
  • Ubereats Vehicle Driver (3 reviews)
  • Ubereats Customer Care (3 reviews)
  • Grubhub Delivery Service (870 reviews)
  • Grubhub Customer Care (196 reviews)
  • Grubhub Vehicle Driver (88 reviews)