PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
Grubhub

Ubereats and Grubhub Overview

Total reviews
8386
1911
Company responses
0
0
Issues resolved
20
10

Ubereats and Grubhub Consumer Ratings

Rank
63 out of 261 in Food Delivery category
67 out of 261 in Food Delivery category
Customer service
44 in category
51 in category
Reliability
45 in category
55 in category
Product or Service Quality
48 in category
62 in category
Website
72 in category
60 in category

Ubereats and Grubhub Rating Details

Customer service
1.3 (2571 reviews)
1.3 (1103 reviews)
Reviewer's quote

If you are a company that does business in the US then you need to provide a phone number so that people can call for customer service. Also tipsmare added after the fact for a reason not before the service, fix it..

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Spent hours on the phone with customer service. Went through the same series of scripted resolutions that did not work from app or website. They can see the value, but can not load it Worthless...

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Reliability
1.4 (2458 reviews)
1.2 (1070 reviews)
Reviewer's quote

Order never received, could not contact the driver to let them know food was not delivered to my address and can't get the tip refunded

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Hi I just received my order from Bob Evans via Grubhub. I did not receive my salad. I received the dressing but not the salad. I checked the ticket and I paid for the salad. I would like to have a refund for the salad I never received. It was a Wildfire Chicken salad that was missing.The check...

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Product or Service Quality
1.5 (2408 reviews)
1.3 (968 reviews)
Reviewer's quote

Uber Eats is the worst food delivery service that's existed. Its so terrible it makes me want to use Lyft for ride-share just to avoid the company all together. This was the third strike for me...

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...After spending over an hour with their make believe customer service (5 people) who all seemed to be reading from a script I still was not able to use the cards. NOBODY cared, and each of them simply passed me around until I was exhausted!! Okay, they won and all I can do is write this warning..

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Website
1.6 (2377 reviews)
1.8 (979 reviews)
Reviewer's quote

Terrible website; website did not apply promo code that company emailed me; the website created duplicate order; no customer service (i. e. , customer service number AND "help" section listed on the website are inactive)..

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I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

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Ubereats and Grubhub Pros and Cons

Pros
  • Non
  • Delivery
  • Get my money back
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Customer service
  • Difficult to reach customer service
  • No help or assistance
  • Poor customer service
  • Very poor customer service
  • Lateness of service

Ubereats and Grubhub Most Positive Reviews

Top rated reviews
5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I had a $39 and some change charge show up and taken off my debit card from ubereats and I wanted to know where it came...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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Ubereats and Grubhub Most Critical Reviews

Lowest rated reviews
1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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Ubereats and Grubhub Latest Reviews

Recent published reviews
No votes

i have been waiting on a refund since July 22,2020

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3.6

I placed a small order from KFC for honey barbecue wings and a thigh. The GrubHub delivery person delivered someone...

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No votes

You charged me $9.99 MOTHERFUCKINGUNAUTHORIZED return my *** money

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3

Hi I just received my order from Bob Evans via Grubhub. I did not receive my salad. I received the dressing but not the...

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Ubereats and Grubhub Products and Services

Most reviewed product and services
  • Ubereats Customer Care (860 reviews)
  • Ubereats Delivery Service (777 reviews)
  • Ubereats Account (207 reviews)
  • Grubhub Delivery Service (950 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)