PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Ubereats

Grubhub and Ubereats Overview

Total reviews
1681
20
Company responses
0
0
Issues resolved
9
0

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1681 reviews. It is 1661 reviews more than Ubereats received since Sep 26, 2017.

Grubhub and Ubereats Consumer Ratings

Rank
62 out of 354 in Food Delivery category
43 out of 354 in Food Delivery category
Customer service
45 in category
37 in category
Reliability
50 in category
25 in category
Turnaround Time
43 in category
74 in category

According to consumer ratings and reviews, Ubereats ranks 19 points higher in the Food Delivery category than Grubhub. People gave Grubhub 1.3 stars for Customer service criterion in Food Delivery category and it is 69 points higher than the worst rated brand in this category. At the same time, Ubereats was rated 1.4 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ubereats has a higher rating than Grubhub. Regarding Turnaround Time criterion, consumers gave Grubhub 1.3 stars and it is 62% greater than other in category. Ubereats however was rated 1 stars and it is 64% worse than other in category.

Grubhub and Ubereats Rating Details

Customer service
1.3 (980 reviews)
1.4 (13 reviews)
Reviewer's quote

...Even customer care people are so careless about that. Although, I called they just not ready to listen to me. This is really very bad experience from GRUBHUB...

Coral

Placed an order and was charged, then told they couldn't process that order. I reordered from another place and was charged again, and the driver called and said it would be 15 min before they could cook my order and asked me if I wanted to wait, I said no and she claimed to have canceled the...

Joseph A
Reliability
1.2 (951 reviews)
1.7 (13 reviews)
Reviewer's quote

paid for food and never got it and cannot contact driver

Rubye

My fiancee placed an order for me today as a nice surprise. He sent a screenshot of the order and I saw he had sent it to the wrong address. So I went to ubereats website to see what I could do. I saw that they had a number if you need to change your address. So i gave them a call the first rep...

dorothea
Turnaround Time
1.3 (875 reviews)
1 (10 reviews)
Reviewer's quote

Bottom line they don’t have simple quality check in control in between when the driver picks up your food and delivers it to you. Multiple times I’ve gotten wrong orders and had to send food back. That means I go without no food and I get charged and have to wait five business days before the money...

PissedConsumer1679284

So I have made orders previously from UberEats and have always been charged the amount for the order and a tip fee if I felt the service was decent, last time being June 28th,2019 from McDonald’s what happened is I ordered food early in the morning and A&W took a while to respond the first time so...

PissedConsumer1610237

Grubhub and Ubereats Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Food
  • Fast response
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Voucher codes not working like they should
  • Not getting my money back
  • Increasing number of lazy drivers who dont follow instructions

Grubhub and Ubereats Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

4.2

So, I signed up to UberEats for the first time and I got a voucher from a friend which gives my friend some UberEats...

Grubhub and Ubereats Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

Grubhub and Ubereats Latest Reviews

Recent published reviews
1

paid for food and never got it and cannot contact driver

Read all 1681 reviews

I have the bicycle account for Uber eats partner
But they give me orders from 7miles to 16miles is this is the policy for...

Read all 20 reviews

Grubhub and Ubereats Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (845 reviews)
  • Grubhub Customer Care (192 reviews)
  • Grubhub Vehicle Driver (88 reviews)
  • Ubereats Delivery Service (8 reviews)
  • Ubereats Customer Care (3 reviews)
  • Ubereats Account (2 reviews)