PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Ubereats

Grubhub and Ubereats Overview

Total reviews
1859
3883
Company responses
0
0
Issues resolved
9
6

Grubhub and Ubereats Consumer Ratings

Rank
66 out of 260 in Food Delivery category
55 out of 260 in Food Delivery category
Customer service
46 in category
37 in category
Reliability
49 in category
38 in category
Turnaround Time
48 in category
38 in category
Website
59 in category
68 in category

Grubhub and Ubereats Rating Details

Customer service
1.3 (1073 reviews)
1.4 (1128 reviews)
Reviewer's quote

Sorry to report that GrubHub has one of the worst customer service setups ever. I called several times and have not gotten my issue resolved. Feels like theyre running me around in circles but its all good thank God I have the ability to make money elsewhere..

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This is terrible customer service since civid19 the drivers are incredibly rude and literally are randomly delivering food to any address the driver could not even tell me what building she left my order and I contacted her with in seconds of when it said she had delivered order I just want my...

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Reliability
1.2 (1041 reviews)
1.4 (1081 reviews)
Reviewer's quote

My food was picked up at 6:10, for delivery between 6:20 or 6:30. My food set in the parking lot of O'Charlies for over 25 minutes waiting on another order! Once that order was ready, that food was delivered first and I am still waiting on my food.

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I ordered 3 burrito meals, 1 sausage biscuit meal, and 1 sausage McMuffin meal. I received a platter with eggs, 1 piece of sausage, and a biscuit. My order total was 51.00.Theres a McDonalds a few blocks from me and I WOULD go get food myself, but my car was in an accident that locked up the rear...

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Turnaround Time
1.3 (959 reviews)
1.5 (998 reviews)
Reviewer's quote

Yesterday I decided to use GrubHub for the first time. First off, my order took an hour and a half to get to me. When it finally did arrive, my sons meal was 100% wrong...

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They are unable to offer phone support at this time..

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Website
1.8 (950 reviews)
1.6 (1032 reviews)
Reviewer's quote

I placed my order and he told me that if a restaurant ends their business relationship with Grubhub, then they are listed as 'Closed" on the Grubhub website. If what he tells me is true, I am sorely disappointed in this platform. What could be such a great app for facilitating ordering food has...

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They are actively ignoring their customers and leaving uninformative automated recordings saying sorry but the Uber eats phone calls are not open. Go to website/app for help, but the app doesnt work when you go to complain itll keep saying error on Uber eats end :sarcastic:

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Grubhub and Ubereats Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Non
  • Get my money back
  • Unreliable
Cons
  • Poor customer service
  • Very poor customer service
  • Unreliable
  • Customer service
  • Difficult to reach customer service
  • No help or assistance

Grubhub and Ubereats Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5

I had a $39 and some change charge show up and taken off my debit card from ubereats and I wanted to know where it came...

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Grubhub and Ubereats Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out

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Grubhub and Ubereats Latest Reviews

Recent published reviews
1

Sorry to report that GrubHub has one of the worst customer service setups ever. I called several times and have not...

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2

Charging me for each pass even after I turned off the auto renew. I will not be using Uber Eats

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1

My food was picked up at 6:10, for delivery between 6:20 or 6:30. My food set in the parking lot of O'Charlies for over...

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No votes

Everything is spilled and unable to salvage.

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Grubhub and Ubereats Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (938 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Ubereats Delivery Service (495 reviews)
  • Ubereats Customer Care (324 reviews)
  • Ubereats Vehicle Driver (130 reviews)