PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seamless and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seamless
Grubhub

Seamless and Grubhub Overview

Total reviews
21
1852
Company responses
0
0
Issues resolved
0
9

Seamless and Grubhub Consumer Ratings

Rank
86 out of 260 in Food Delivery category
65 out of 260 in Food Delivery category
Advertised vs Delivered
56 in category
47 in category
Customer service
59 in category
47 in category
Exchange, Refund and Cancellation Policy
40 in category
38 in category
Reliability
60 in category
50 in category

Seamless and Grubhub Rating Details

Advertised vs Delivered
1 (11 reviews)
1.3 (872 reviews)
Reviewer's quote

I ordered pizzas from Goodfellows at 4:30 and scheduled them to be delivered at 6:15. I received a notification my order would be delivered between 6:15 and 6:25. I got home at 5:55 and got a notice that my food was delivered at 5:38...

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...The driver delivered only the Nacho BellGrande Combo and DID NOT deliver the Chalupa Cravings Box. I called Taco Bell and the manager said he gave the driver both the bag with and the box. I only received the bag and no box...

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Customer service
1 (11 reviews)
1.3 (1071 reviews)
Reviewer's quote

...When I called Seamless customer service to help resolve the issue, they just said to wait! (1. 5 hours after I was notified that the order was being prepared!). I hung up in disgust...

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Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "click-off" issued as resolved without really doing anything. 1) Bought an electronic gift card for a friend...

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Exchange, Refund and Cancellation Policy
1.3 (10 reviews)
1.4 (905 reviews)
Reviewer's quote

...They still charged me and I have to wait 3-5 days for a refund. Was told by Seamless to place order again and pay another $30. $60 for some bagels! No way! Seamless should be able to fulfill order first and then charge...

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...I submitted a complaint for that through the app and was told I would get a refund. So we go to eat and the food was absolutely cold and, because of that, not very good. I can not stress how serious I am when I say it was cold...

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Reliability
1 (10 reviews)
1.2 (1038 reviews)
Reviewer's quote

I ordered sushi and got fish that smelled and looked like it had gone bad days ago. I tried to eat it and almost vomitted. Seamless offered me a 20% off COUPON FOR NEXT TIME. I am never ordering from them again. :angry:

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Grub Hub is a total lame company. They offer bad service, cancel orders after already taking your money from your bank account, don't show up at all, lie, I live at a senior apartment complex and cant afford for cheats like Grub hub to take my money before showing up with my food. More than 3...

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Seamless and Grubhub Pros and Cons

Pros
No votes
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Reliability
  • Customer service
  • Billing
  • Poor customer service
  • Very poor customer service
  • Unreliable

Seamless and Grubhub Most Positive Reviews

Top rated reviews
No votes
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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No votes
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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Seamless and Grubhub Most Critical Reviews

Lowest rated reviews
1

Ordered $16.77 from Seamless on 7/3. Was charged $2.40 and $20.77 on my amex. Went to restaurant and was told to contact...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

WHAT A NEATLY DEVISED DEVIOUS SCAM WEB-SERVICE THIS IS!?!!?! I bought 10 eGift cards of Seamless of $10 each for $100...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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Seamless and Grubhub Latest Reviews

Recent published reviews
1

MY PAYPAL WAS CHARGED WITHOUT MY KNOWLEDGE

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No votes

Ordered dinner delivery from local restaurant. Walking distance from my house. Ordered at 5:39 PM. Delivery window 6:05-...

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1

I ordered pizzas from Goodfellows at 4:30 and scheduled them to be delivered at 6:15. I received a notification my...

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1.5

Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "clic...

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Seamless and Grubhub Products and Services

Most reviewed product and services
  • Seamless Delivery Service (9 reviews)
  • Grubhub Delivery Service (936 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)