PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Seamless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Seamless

Grubhub and Seamless Overview

Total reviews
1675
20
Company responses
0
0
Issues resolved
9
0

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1675 reviews. It is 1655 reviews more than Seamless received since Feb 27, 2014.

Grubhub and Seamless Consumer Ratings

Rank
63 out of 354 in Food Delivery category
69 out of 354 in Food Delivery category
Customer service
44 in category
55 in category
Reliability
48 in category
58 in category
Turnaround Time
42 in category
21 in category

According to consumer ratings and reviews, Grubhub ranks 6 points higher in the Food Delivery category than Seamless. People gave Grubhub 1.3 stars for Customer service criterion in Food Delivery category and it is 69 points higher than the worst rated brand in this category. At the same time, Seamless was rated 1 stars for Customer service criterion in this category and it is 58 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Grubhub has a higher rating than Seamless. Regarding Turnaround Time criterion, consumers gave Grubhub 1.3 stars and it is 63% greater than other in category. Seamless however was rated 2 stars and it is 81% greater than other in category.

Grubhub and Seamless Rating Details

Customer service
1.3 (979 reviews)
1 (11 reviews)
Reviewer's quote

...Even customer care people are so careless about that. Although, I called they just not ready to listen to me. This is really very bad experience from GRUBHUB...

Coral

...I ran out and caught the driver who just looked at me like I was crazy and said call the service. I called the service and the rep was supposed to get back with me. The phone rang twice and then it was gone...

Catherine C
Reliability
1.2 (949 reviews)
1 (10 reviews)
Reviewer's quote

Worst experience ever. Then they sent a oromo code with a minimum you had to order to use it.

Altie

I ordered pizzas from Goodfellows at 4:30 and scheduled them to be delivered at 6:15. I received a notification my order would be delivered between 6:15 and 6:25. I got home at 5:55 and got a notice that my food was delivered at 5:38. I called Seamless and told them that I scheduled the food at...

nancy n
Turnaround Time
1.3 (873 reviews)
2 (8 reviews)
Reviewer's quote

Bottom line they don’t have simple quality check in control in between when the driver picks up your food and delivers it to you. Multiple times I’ve gotten wrong orders and had to send food back. That means I go without no food and I get charged and have to wait five business days before the money...

PissedConsumer1679284

...Seamless offered me a 20% off COUPON FOR NEXT TIME. I am never ordering from them again. :angry:..

sydney c

Grubhub and Seamless Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
No votes
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Reliability
  • Customer service
  • Billing

Grubhub and Seamless Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

No votes

Grubhub and Seamless Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

1

Ordered $16.77 from Seamless on 7/3. Was charged $2.40 and $20.77 on my amex. Went to restaurant and was told to contact...

Grubhub and Seamless Latest Reviews

Recent published reviews
1

My order did not reach to me but it is showing delivered. The lady who bring the order is really unprofessional. She...

Read all 1675 reviews
1

I ordered pizzas from Goodfellows at 4:30 and scheduled them to be delivered at 6:15. I received a notification my...

Read all 20 reviews

Grubhub and Seamless Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (843 reviews)
  • Grubhub Customer Care (191 reviews)
  • Grubhub Vehicle Driver (87 reviews)
  • Seamless Delivery Service (8 reviews)