PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Grubhub

Postmates and Grubhub Overview

Total reviews 4508 1977
Company responses 0 0
Issues resolved 17 11

Postmates and Grubhub Consumer Ratings

Rank
69 out of 267 in Food Delivery category
75 out of 267 in Food Delivery category
Customer service
45 in category
56 in category
Reliability
47 in category
57 in category
Exchange, Refund and Cancellation Policy
36 in category
42 in category
Website
76 in category
61 in category

Postmates and Grubhub Rating Details

Customer service
1.4 (1386 reviews)
1.3 (1132 reviews)
Reviewer's quote

...There is no or poor customer service at this company. Do not work for this company. They have an 800 number here and once you call the 800 number it tells you to contact them through the app...

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...past and I havent gotten any food but still was going to order using my 10 credit which I had to call and be on the phone for an additional hour with your customer service to be able to use it. Just to get my food and it was spilled(I have pictures) all the gravy was in the bag and none on the food along with it was just...

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Reliability
1.4 (1273 reviews)
1.2 (1097 reviews)
Reviewer's quote

I have not received my $11.06 after canceling my order, but I have received $8.51 that was added to my order before I cancelled it.

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Ordered and paid for food for wed before thanksgiving... driver never picked up and never delivered. Ooops not their problem. 5 days later order sushi delivered to wrong apartment left out in the rain for 30 mins they refused to give me a refund 10% off.... use uber eats Grubhub sucks I actually...

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Exchange, Refund and Cancellation Policy
1.4 (1265 reviews)
1.4 (949 reviews)
Reviewer's quote

...Please refund my money. Thank you..

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Ive been told I will get a refund for this pizza. Now I have to order another one and wait another hour or go pick it up. Speak to the driver...

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Website
1.5 (1245 reviews)
1.8 (1003 reviews)
Reviewer's quote

i ordered off of the five guys website. i put my work address and what store i was at. and the driver named Kirubel was going to drop it off and i never received my food..

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...When I got there the man who ordered told me and showed me on GH website the restaurant is listed falsely as a place that does not exist. The man thought he would try this new restaurant. On his app it appeared to him that while I was driving to his address that in fact I was still at the restaurant...

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Postmates and Grubhub Pros and Cons

Pros
  • Unable to contact customer service
  • Still trying to figure it out
  • Right now dont have any
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
Cons
  • Terrible customer service
  • Unable to contact customer service
  • Website only no customer service calls
  • Poor customer service
  • Worst customer service
  • Very poor customer service

Postmates and Grubhub Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

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5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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Postmates and Grubhub Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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Postmates and Grubhub Latest Reviews

Recent published reviews
No votes

NEl día 25 de noviembre realicé un pedido con ustedes el valor era de 61 dólares, y me decían algo de 8 dallares de más...

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No votes

I did not receive my 2 litres of soda &;; was charged! Contacted you on 11/8/20 & was promised + $5.00...

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No votes

You charged me for unlimited subscription, I did sing for that, I don't use your app frequently. I want you give my...

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1

Ordered and paid for food for wed before thanksgiving... driver never picked up and never delivered. Ooops not their...

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Postmates and Grubhub Products and Services

Most reviewed product and services
  • Postmates Delivery Service (497 reviews)
  • Postmates Debit Card (161 reviews)
  • Postmates Vehicle Driver (107 reviews)
  • Grubhub Delivery Service (963 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Grubhub Coupon (38 reviews)