PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Grubhub

Postmates and Grubhub Overview

Total reviews
1300
1852
Company responses
0
0
Issues resolved
7
9

Postmates and Grubhub Consumer Ratings

Rank
50 out of 260 in Food Delivery category
65 out of 260 in Food Delivery category
Customer service
40 in category
48 in category
Website
74 in category
61 in category
Reliability
36 in category
51 in category
Product or Service Quality
36 in category
59 in category

Postmates and Grubhub Rating Details

Customer service
1.4 (384 reviews)
1.3 (1071 reviews)
Reviewer's quote

...somebody please call me this is unbelievable that you guys have me on a pissed-off customer list and have deactivated my account this customer threatened me and I'm very upset about the customer service I'm receiving from Postmates..

Read full review

Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "click-off" issued as resolved without really doing anything. 1) Bought an electronic gift card for a friend...

Read full review
Website
1.6 (348 reviews)
1.8 (947 reviews)
Reviewer's quote

...Since I wasn't logged into their app or via their website, there's no way to cancel the order. They have NO working phone number to call them. They assume that if you want to cancel the order, that you made it while logged into their system...

Read full review

I placed my order and he told me that if a restaurant ends their business relationship with Grubhub, then they are listed as 'Closed" on the Grubhub website. If what he tells me is true, I am sorely disappointed in this platform. What could be such a great app for facilitating ordering food has...

Read full review
Reliability
1.5 (341 reviews)
1.2 (1038 reviews)
Reviewer's quote

I paid for 20-30 minute delivery and it took almost a hour . The order was also completely wrong and I didnt get what I ordered .

Read full review

Grub Hub is a total lame company. They offer bad service, cancel orders after already taking your money from your bank account, don't show up at all, lie, I live at a senior apartment complex and cant afford for cheats like Grub hub to take my money before showing up with my food. More than 3...

Read full review
Product or Service Quality
1.7 (333 reviews)
1.3 (936 reviews)
Reviewer's quote

I tried calling your number but its out of service. How do you expect to have good reviews and stay profitable as a company if you cant even be reached or refuse to resolve driver/consumer issues?! I am writing and calling from Pissed Consumer so hopefully this message grabs the attention of...

Read full review

...So, I call customer service and wait on hold for about 25 minutes. Finally, someone answers. Now, your customer service is terrible...

Read full review

Postmates and Grubhub Pros and Cons

Pros
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order
  • Poor customer service
  • Very poor customer service
  • Unreliable

Postmates and Grubhub Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

Read full review
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Read full review
5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

Read full review
5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

Read full review

Postmates and Grubhub Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

Read full review
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Read full review
1

Stoping a unwanted transaction .. needs to be stop in pending status

Read full review
1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

Read full review

Postmates and Grubhub Latest Reviews

Recent published reviews
No votes

Need to update debit card

Read full review
No votes

Ordered dinner delivery from local restaurant. Walking distance from my house. Ordered at 5:39 PM. Delivery window 6:05-...

Read full review
1

I order from American burger that never came

Read full review
1.5

Customer service promises refunds, service corrections but don't actually follow through. Management is looking to "clic...

Read full review

Postmates and Grubhub Products and Services

Most reviewed product and services
  • Postmates Delivery Service (301 reviews)
  • Postmates Customer Care (118 reviews)
  • Postmates Vehicle Driver (78 reviews)
  • Grubhub Delivery Service (936 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)