PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Grubhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Grubhub

Postmates and Grubhub Overview

Total reviews
136
1684
Company responses
0
0
Issues resolved
0
9

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1684 reviews. It is 1548 reviews more than Postmates received since Sep 22, 2017.

Postmates and Grubhub Consumer Ratings

Rank
40 out of 354 in Food Delivery category
62 out of 354 in Food Delivery category
Customer service
31 in category
45 in category
Staff
34 in category
40 in category
Website
61 in category
62 in category

According to consumer ratings and reviews, Postmates ranks 22 points higher in the Food Delivery category than Grubhub. People gave Postmates 1.5 stars for Customer service criterion in Food Delivery category and it is 84 points higher than the worst rated brand in this category. At the same time, Grubhub was rated 1.3 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Postmates has a higher rating than Grubhub. Regarding Website criterion, consumers gave Postmates 1.9 stars and it is 52% worse than other in category. Grubhub however was rated 1.8 stars and it is 53% worse than other in category.

Postmates and Grubhub Rating Details

Customer service
1.5 (47 reviews)
1.3 (982 reviews)
Reviewer's quote

No customer or fleet support!..

Shaquana

The promo codes that they advertise never work and when they don't prior to placing your order you have to make sure you contact customer service and notify them so that they reimburse you so that you aren't charged additional money that you don't owe. 2. You will always deal with your order being...

Kee W
Staff
1.5 (45 reviews)
1.3 (839 reviews)
Reviewer's quote

Got none of what I ordered. Got something I hate and can't eat. No way to talk to Postmates. They only gave me a credit which means I have to use them again another day, and probably have my lunch and my afternoon ruined again by their incompetance.

PissedConsumer1730414

I ordered $39 worth of food through GrubHub for a staff meeting lunch. The delivery person never showed up. All I had received was a text message saying that our food was on its way, followed by another text stating that it had been delayed...

Aleksa P
Website
1.9 (45 reviews)
1.8 (872 reviews)
Reviewer's quote

Your support sucks! Even on here! Give a freak phone number!

Shaquana

...I've spent hundreds of dollars using their service, and hours trying to use their mobile app and website. the app and website constantly forgets who I am and therefore require setting up an account again and again. It doesn't accept sign-in account federation effectively, i...

Donald H

Postmates and Grubhub Pros and Cons

Pros
  • Still trying to figure it out
  • Service
  • Fast
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
Cons
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues

Postmates and Grubhub Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

Postmates and Grubhub Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

Postmates and Grubhub Latest Reviews

Recent published reviews

There have been multiple times items have been missing from my orders or the order was never delivered at all....

Read all 136 reviews
2

1.The promo codes that they advertise never work and when they don't prior to placing your order you have to make sure y...

Read all 1684 reviews

Postmates and Grubhub Products and Services

Most reviewed product and services
  • Postmates Delivery Service (35 reviews)
  • Postmates Customer Care (14 reviews)
  • Postmates Vehicle Driver (7 reviews)
  • Grubhub Delivery Service (847 reviews)
  • Grubhub Customer Care (192 reviews)
  • Grubhub Vehicle Driver (88 reviews)