PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Postmates

Grubhub and Postmates Overview

Total reviews
1884
2077
Company responses
0
0
Issues resolved
9
8

Grubhub and Postmates Consumer Ratings

Rank
67 out of 259 in Food Delivery category
55 out of 259 in Food Delivery category
Customer service
47 in category
37 in category
Reliability
50 in category
33 in category
Turnaround Time
46 in category
36 in category
Website
58 in category
71 in category

Grubhub and Postmates Rating Details

Customer service
1.3 (1089 reviews)
1.4 (612 reviews)
Reviewer's quote

...Thats not good customer service..

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Worse customer service no help..

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Reliability
1.2 (1056 reviews)
1.5 (568 reviews)
Reviewer's quote

About three weeks ago I opened a Grubhub account and tried to order some sushi. When I put in my credit card info, the order seemed to go through, but I didn't get any confirmation. When I checked my credit card, the charge had gone through but had immediately been reversed. The first person I...

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Its a recording when you call the number saying to only use Postmates app to get a hold of them

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Turnaround Time
1.3 (974 reviews)
1.5 (527 reviews)
Reviewer's quote

...This was the first time I used grubhub so I didnt know how it works. I had been given a $100 Grubhub gift card after I was injured in a bad accident..

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I would like a full refund on my last order every item came extremely cold sodas were watered down like they have been sitting there for a very long time my last order was from McDonald's. I will be disputing the charge if you do not refund. Thank you..

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Website
1.8 (965 reviews)
1.6 (557 reviews)
Reviewer's quote

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food...

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I am sick to death of these companies who hide behind their Websites without any direct customer service contact. Call their 800, all you get is a stupid recording driving you to their lame Website's FAQs. Arrrggh! To *** with 'em. I'll call the restaurants directly and make...

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Grubhub and Postmates Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
Cons
  • Poor customer service
  • Customer service
  • Very poor customer service
  • Unable to contact customer service
  • Terribel customer service and they stole money
  • Almost every time i ordered ive had problems with the order

Grubhub and Postmates Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I activated card but it keeps saying active card

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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Grubhub and Postmates Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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Grubhub and Postmates Latest Reviews

Recent published reviews
1

About three weeks ago I opened a Grubhub account and tried to order some sushi. When I put in my credit card info, the...

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1

Its a recording when you call the number saying to only use Postmates app to get a hold of them

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2.2

I was told I would have an answer back in 24 Hours. Was doing a delivery and account got deactivated while doing...

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No votes

Postmates not let me to complete my drop off to Christian at 3252 W.March land Stockton. I am very hard to contact suppo...

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Grubhub and Postmates Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (946 reviews)
  • Grubhub Customer Care (212 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Postmates Delivery Service (373 reviews)
  • Postmates Customer Care (129 reviews)
  • Postmates Vehicle Driver (101 reviews)