PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Postmates

Grubhub and Postmates Overview

Total reviews 1938 3208
Company responses 0 0
Issues resolved 11 11

Grubhub and Postmates Consumer Ratings

Rank
72 out of 263 in Food Delivery category
57 out of 263 in Food Delivery category
Customer service
51 in category
41 in category
Reliability
54 in category
40 in category
Turnaround Time
48 in category
37 in category
Website
61 in category
73 in category

Grubhub and Postmates Rating Details

Customer service
1.3 (1115 reviews)
1.4 (986 reviews)
Reviewer's quote

Received the crappiest service from your support customer service chat line . One minute after placing my order I had realized that I had the wrong address on the order so using your support customer service chat line which I was told should help me with this issue and help change and notify driver...

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... for them I honestly just wanted my money back at that moment I didnt even want the food anymore Like I said the food was cold they got my kids meal wrong the customer service was horrible I would like to know how I could get my total refund back because the lady said there was no way I was able to get my money back thur them that I would have to contact Postmates she didnt even give me a receipt nor did they give me the customer support number or nothing she just threw it away....

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Reliability
1.2 (1081 reviews)
1.4 (900 reviews)
Reviewer's quote

Refund my money. My order was blocked and it took my money out of my account.

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NI have had money taken out of my banking account and I have never signed up for this website. Its not even available where I live. I need my money put back into my account.

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Turnaround Time
1.3 (1006 reviews)
1.5 (858 reviews)
Reviewer's quote

...They have since blocked my access to do any blocks and every time I try to contact them through driver support I get an automated response that the mailbox is no longer services. They have accused me of theft without any proof and Im about to contact an attorney for slander..

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...THAT YOU HAVE BLOCKED WITH A YELLOW CUSTOMERS SUPPORT SCREEN I'VE EMAILED YOU THE LIST MULTIPLE TIME AND HIT BACK INSTRUCTION ON HOW TO CASH IT OUT LIKE YOU DIDN'T BLOCK IT..

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Website
1.8 (986 reviews)
1.6 (885 reviews)
Reviewer's quote

...I tried the app and the website. Customer service was no help. I added my personal credit card info and that did not help at all...

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Someone keeps charging my account FYI: The number you provided me is a recording that says go to thir website..

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Grubhub and Postmates Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Totally dissatisfied
  • Unable to contact customer service
  • Still trying to figure it out
  • Right now dont have any
Cons
  • Poor customer service
  • Very poor customer service
  • Lateness of service
  • Terrible customer service
  • Unable to contact customer service
  • Terribel customer service and they stole money

Grubhub and Postmates Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

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5

I activated card but it keeps saying active card

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5

I had ordered nachos and wings from this spot named Bono Pizza in Riverdale, MD. I placed my order at 7:51pm, I recieved...

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5

I got order while I’m on the way to drop off the order I have an accident that’s the reason why am calling tempt fate...

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Grubhub and Postmates Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

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1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

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1

We ordered food at 5:45 with Grub Hub sending us a message our food will be delivered at 6:37. At 6:55 we asked where ou...

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1

Stoping a unwanted transaction .. needs to be stop in pending status

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Grubhub and Postmates Latest Reviews

Recent published reviews
No votes

They will be emailing me

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1

NI have had money taken out of my banking account and I have never signed up for this website. Its not even available...

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1

I am a deliver driver and Grubhub claims that I deliberately extended my deliveries to get the guaranteed pay in my...

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1

I've been charged 44$ just so i could change to address and 37$ and i haven't ordered anything and no one is helping me...

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Grubhub and Postmates Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (949 reviews)
  • Grubhub Customer Care (208 reviews)
  • Grubhub Vehicle Driver (107 reviews)
  • Postmates Delivery Service (415 reviews)
  • Postmates Customer Care (131 reviews)
  • Postmates Mobile Application (124 reviews)