PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grubhub and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grubhub
Postmates

Grubhub and Postmates Overview

Total reviews
1723
215
Company responses
0
0
Issues resolved
9
0

Grubhub was first mentioned on PissedConsumer on Dec 16, 2012 and since then this brand received 1723 reviews. It is 1508 reviews more than Postmates received since Sep 22, 2017.

Grubhub and Postmates Consumer Ratings

Rank
62 out of 339 in Food Delivery category
51 out of 339 in Food Delivery category
Customer service
46 in category
34 in category
Reliability
48 in category
33 in category
Turnaround Time
43 in category
32 in category

According to consumer ratings and reviews, Postmates ranks 11 points higher in the Food Delivery category than Grubhub. People gave Grubhub 1.3 stars for Customer service criterion in Food Delivery category and it is 68 points higher than the worst rated brand in this category. At the same time, Postmates was rated 1.4 stars for Customer service criterion in this category and it is 80 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Postmates has a higher rating than Grubhub. Regarding Turnaround Time criterion, consumers gave Grubhub 1.3 stars and it is 62% greater than other in category. Postmates however was rated 1.6 stars and it is 72% greater than other in category.

Grubhub and Postmates Rating Details

Customer service
1.3 (1002 reviews)
1.4 (65 reviews)
Reviewer's quote

...I went online for customer service, was promised refunds for all the errors and have never received any refunds. In fact, they charged me twice for an order they were supposed to refund. You can only get to customer service through offshore chat..

charles w

To make things worse you can't get through to customer service and when you do their solution is to refund the money to your Postmates account, they don't even refund it to your bank account they refunded to your Postmates account. So basically they're forcing you to use their service, they're...

PissedConsumer1751392
Reliability
1.2 (976 reviews)
1.5 (59 reviews)
Reviewer's quote

Ordered food at 9:30 AM and specified 11:30 AM delivery, knowing I had a noon meeting; texted 15 minutes ahead of first ETA to say order was 'delayed' to 11:50 - 12:00, then tried calling at 11:58 to say they were having trouble finding office; I was already in meeting and did not receive messages...

Bill T

What a piece of *** company you *** are!!!!!

Cyniah
Turnaround Time
1.3 (899 reviews)
1.6 (58 reviews)
Reviewer's quote

Grubhub called my restaurant and placed an order for a customer of theirs, I put the order in and brought the food out, however, the driver was apparently late and they canceled the order so his credit card declined when it was time to pay...

Kailen

My delivery time was 5:30, then 6:00, I sent several emails and received canned responses. At 7pm I called and was told they would not be able to delivery because they had no drivers in this area. On previous deliveries the food was cold and it looked like someone opened all the food up, of course...

Ruther

Grubhub and Postmates Pros and Cons

Pros
  • Ease of website use
  • Idea of the service
  • Grubhub ok when it works
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
Cons
  • Poor customer service
  • Very poor customer service
  • Lack of correcting issues
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order

Grubhub and Postmates Most Positive Reviews

Top rated reviews
5

I had an experience with Pascual Enriquez as a delivery driver of grubhub! He is the most lousy, mean, rude and...

5

I activated card but it keeps saying active card

Grubhub and Postmates Most Critical Reviews

Lowest rated reviews
1

Food took 2 hours to be delivered then they brought the wrong food and left out one item.

1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

Grubhub and Postmates Latest Reviews

Recent published reviews
1

Ordered food at 9:30 AM and specified 11:30 AM delivery, knowing I had a noon meeting; texted 15 minutes ahead of first...

Read all 1723 reviews

You send people to deliver ice cream.
We never set any agreements or paperwork. You employer don’t have ID from your comp...

Read all 215 reviews

Grubhub and Postmates Products and Services

Most reviewed product and services
  • Grubhub Delivery Service (867 reviews)
  • Grubhub Customer Care (196 reviews)
  • Grubhub Vehicle Driver (88 reviews)
  • Postmates Delivery Service (54 reviews)
  • Postmates Customer Care (21 reviews)
  • Postmates Vehicle Driver (8 reviews)